LensmartReviews of lensmartonline.com

Avoid at all costs. Had to ask for a refund 3 times they have said 'its been given' however contacted bank as still not received the funds and having to raise a dispute which is taking even longer.

I can't even begin to tell you how frustrating my experience has been. My first order took a while to come but the glasses were great. I had two other orders from 11/21 and 12/7. The tracking numbers are no good. Apparently my order from 11/21 got returned because they said my address didn't exist. Been here 20 years and the first one arrived just fine. They made me give them a different address. No rush shipping, nothing. Still has not arrived at my son's house. Still waiting on the 12/7 order as well with no idea where it is. I feel like I should get a partial refund for my time emailing them and getting nowhere. Sure the glasses are cute and priced well, but I'll pay a little more for the service I've gotten from eyebuydirect.com

Es mi segunda vez que compro con ellos, el primero todo perfecto sin embargo el segundo todo un desastre, Lensmart dice que envío el pedido y la empresa de paquetería dice que no lo enviaron, luego contacte con Lensmart para un reembolso y me dijeron que me entendiera con el seguro de "Seel" al final ninguno se hizo cargo y después de un tiempo alegan que el tiempo de reclamar ya terminó y perdí mi dinero, ladrones. Actualización: Lensmart me ofreció reenviar mi pedido solo si borraba o modificarla esta reseña primero. Me negué porque ya perdí dinero y no tengo garantía de que me lo envíen después de eliminarla.

Ich kann nur warnen! Meine Ware ist nie angekommen, der Paketdienst hat es auf sich genommen und erneut frei gegeben zum erneuten Versand, dieser wurde aber von Lensmart nie getätigt. Da Klarna pausiert wurde. Da die Ware aber nicht angekommen, kann ich ja eine Bestellung nicht abschließen und als erfolgreich abschließen. Ein ewiges im kreis drehen. Dann wurden mir Versandkosten von 7,28€ in Rechnung gestellt. Service wiederholt sich eher frech, erklärt aber nichts plausibel, ständiges hin und her für Wochen. Evtl. Sprachbarrieren. Also im Ausland bestellen gibt nur Ärger. Kann ich somit nicht empfehlen.

I ordered on Friday and after reviewing several reviews rhat stated it was a possible scam site with awful customer service, i went to cancel my order the same night. Not only do they NOT have a customer service hotline, but they also dont have any way to cancel an order yourself. THE ONLY WAY TO REACH THEM IS EMAIL. I emailed 2 times, found their Facebook and messaged there...to please cancel my order. Its now Tuesday, and I still havent heard back. The charge went through and its from a random Chinese company. I have since filed a dispute with my bank and lensmart customer service refuses to respond or act accordingly.

No reason for your site not to accept HSA payment for prescription glasses. Just dumb.

Absolutely AWFUL company! AVOID! Was speaking with customer service all through process, they checked and checked again that everything was correct, thought wow! This really is great! 2 weeks later, recieved the glasses, THEY ARE ABSOLUTELY HUMONGUS! They look stupid!! went to process for a return/refund with their “amazing 30 day money back” as they quote "Our objective is simple, to ensure every customer has a wonderful purchasing experience with us" .. what a joke that is! I was well within the 7 days. - but they have stated as per their policy “GLASSES on special offer will not be refunded” Anyone who has been on this website will know, you buy the frame, and you buy your lenses. Yes, I agree my frame was on offer, I have not asked for a refund for this, I have asked for a refund on my lenses which should be 70%, as per their own policy!! But they are saying that the “glasses” were on offer. Which, they don’t sell as a whole???! My lenses absolutely were not on offer and I paid a lot of money for “better lenses” I would be really careful ordering from this website. Their customer service is absolutely disgusting. They do not adhere to their own policy. If you have an issue with your glasses after received, you will have a hard job communicating with them, you will be rudely shut down and expected to lump it, as they are money grabbing con artists and will not adhere to their own policy.

Save yourself the headache! I ordered 2 pairs of glasses in the beginning of November. Once a month had gone by with no package and very vague shipment updates as well as a shipping company provided that does not even exist, I reached out to their customer service and was told that they cannot provide a tracking number because the shipping company has not given them one (A MONTH LATER MIND YOU, AND I HAD A TRACKING NUMBER). It gets worse though, the NEXT DAY after I contacted, my ordered was “delivered” which was FALSE. I reached out again and they told me that they sent the order to the address provided and gave me a different tracking number through USPS. I then went to the post office to gather Information from them- turns out Lensmart sent it to a completely different address not even close to mine. I double checked my information provided and I did indeed provide the correct info- they just had error on their end. So I asked them to refund my money to my original payment method…. NOPE. They told me I will have to give my bank information to a third party insurance company for them to refund me. Are you crazy? Share my bank information with a third party company after all of the scammy chain of events that have taken place? No way. Go to any other company but this one.