LensmartReviews of lensmartonline.com

This has been the worst customer service experience I’ve ever had. I purchased my glasses on December 27th. Today is February 15th, and I still have not received them. I contacted customer service on February 2nd to ask what was happening with my order, only to find out that nothing had been done because their system had flagged an error. No one contacted me about it — I had to reach out myself. After many back-and-forth messages and questions, they asked if I wanted to continue with the order and assured me it would be prioritised and processed within 3–5 days. It is now well past that timeframe, my order still does not show any progress, and they cannot provide me with a clear shipping date. Extremely disappointing. I do not recommend this company.

Mi experiencia ha sido mala, pedí unas gafas de clip y no vinieron bien, enganchan de unas lado pero no de otro y para recibir rembolso o cambio me hacen pagar el envío de vuelta cuando el fallo es de ellos

DO NOT ORDER FROM THIS COMPANY! THEY ARE A SCAM! AN ABSOLUTE JOKE! THEY GIVE YOU RUN AROUNDS. I AM OUT OF MONEY BC THEY REFUSE TO GIVE ME A REFUND FOR AN ORDER I HAVENT RECEIVED AND WONT BE RECEIVING ITS BEEN OVER A MONTH ALREADY!!!! AND THEY REJECTED MY REFUND DUE TO MY IP ADDRESS! WTF DOES AN IP ADRESS HAVE TO DO WITH GIVING ME A REFUND!!!! IT HAS BEEN A NIGHTMARE DEALING WITH THIS COMPANY. TRUST THE OTHER REVIEWS AND DO NOT ORDER FROM THEM!!!! I DONT EVEN UNDERSTAND HOW THEY ARE STILL IN BUSINESS!

I would give less then 1 star if possible. I never got my glasses they sent me clips for a car. I sent pick tires mailed it back they refuse to send my order or refund me. I sent proof of delivery of Mr mailing it back in the time frame allotted. No one talks to each other the website gave me an email the email referred me to website. Over a month later I still gave nothing resolved.

Lensmart is a SCAM; please avoid them.I wish I had read the reviews before I placed the order. Now I had become another victim. I ordered a pair of glasses on 12/2/2025, but the item was never delivered. Lensmart provided a USPS tracking number as proof of delivery, but I confirmed with USPS via telephone (1-800-275-8777) that the tracking number does not belong to me. The package was actually delivered to a different recipient at a different address that happens to share the same zip code. Lensmart has refused to make a simple phone call to verify this or take responsibility for correcting the error. Providing a third-party tracking number as 'proof' of my delivery is fraudulent.This is a clear attempt to use 'ghost tracking' to avoid issuing refunds for unfulfilled orders. Please don't order otherwise you will lose your money. It is a SCAM.

UPDATE: the glasses are faulty and they proposed solution was to pay for the returns shipping for them to correct their own error, its absolutely disgusting... Abysmal after sales support. I ordered two pair of glasses, one is perfect but with the other i am seeing the objects trapezoidal instead of rectangular or squared. Its been a week since i am trying to sort this issue but they dont really understand english and come up with various excuses to buy time. In their last email they said i need to return the glasses for lens replacement but i need to pay the return cost. They sent me their policy which states "for non-quality issues buyer pays returns shipping". In their world this is not a quality issue. I will contact klarna to get my money back

AVOID AVOID AVOID BUYER BEWARE they sent me glasses that I couldn’t see out and their customer service is horrendous I will never ever purchase from them again- gave the same prescription and PD to goggles4u after this awful experience and they gave me lovely glasses - AWFUL experience at lensmart though and I’ll keep commenting on all their social media til they put it right

Upon ordering, I paid extra for expedited shipping. Weeks later I still have no glasses and a fake tracking number. On their site they give me a tracking number that is supposed to be USPS and USPS has no history of that tracking number and claims it is not even a tracking number that they would use. Lensmart gives no response to my inquiry about that and they tell me my item is still on the way. Honestly, I don't think they've even shipped them. Definitely do not pay for expedited shipping because that's just extra money in their pocket because they obviously weren't in any hurry. It also took them longer to prepare my glasses then it did for my optometrists office or for other Optical websites that I have used. Since I haven't gotten the glasses I can't give a review on the quality of them and I fear that I may never receive them.