LensmartReviews of lensmartonline.com

Ordered 3 pairs in January. Paid for insurance with seel. They arrived. All defective. In a battle for over a month trying to get a refund. This company is a shambles. I’m not impressed

​I would give zero stars if I could. I purchased two pairs of glasses from Lensmart for $300, and it has been a complete nightmare from day one. ​The quality is abysmal. The lenses are poorly made and practically unusable. When I reached out to have the issue corrected, I was met with a three-week run-around. This company makes it impossible to speak to a human being. There is no real-time customer support; you are forced to use Facebook Messenger or email, where you’ll wait 24 to 48 hours just to receive a canned response that doesn't even address your actual complaint. ​After weeks of "customer service" dodging the issue, their final "solution" was to offer me a $20 refund for a $300 order. It is insulting and predatory. ​Bottom line: This is a crooked company that takes your money and disappears when their product fails. Do yourself a favor and take your business elsewhere. They are not worth the headache or the money.

Hasta ahora el servicio había sido de 5 estrellas, pero tras hacer un pedido grande de gafas con el seguro de seel y que no llegaran tras 6 meses me hace dudar mucho sobre la fiabilidad de su servicio en cuestiones de mensajería y aduanas. Sinceramente estoy a esperas de que me otorguen una solución, no obstante que se hayan pasado la culpa entre empresa, seguro y los de aduanas (cacesa) dice mucho de la poca atención al cliente que tienen. Espero encarecidamente que haya una solución pronto.

Been waiting a month for delivery. My glasses are having to be ''remade'' due to the first shipment not updating and it's been 9 days since this and still no movement on the new shipment either. Customer service reply quickly over email but aren't very helpful when you've already waited so long. Edit due to response below - I have already reached out to customer service and told they will be reshipping. I received an email on 20/02/2026 that my reorder had passed quality inspection then later sent a shipping link which relates to a parcel since on 12/02/2026 so clearly not my reorder. I have now asked them to cancel and refund as this is quite clearly a scam with only low level influencers actually receiving their orders for Tiktok and Instagram. Edit #2: Had an email asking me to remove my review for a discount of 25%. They only seem interested in getting me to remove my review rather than deal with the issue at hand. My shipment has not moved for 6 days and they keep telling me to wait. I have waited long enough. My order was originally place on 19th January, so it is almost 6 weeks of waiting and I seem to be getting no closer to receiving my order. I will have no choice but to report this to my credit card provider as fraud.

Won’t use this company again - constant emails with promise of return for glasses never processed - cheap but don’t rely on being able to return as I’m quite persistent but even I gave up - you get what you pay for …..

I am having a nightmare with communication with Lensmart. All I get is an automated response. I realise we are in different time zones. However it is now 3 days with no response whatsoever. I’ve now paid for another pair of glasses as my original pair were incorrect which was my mistake. Since then I’ve heard nothing and I really do not know what to do anymore. I’m now £120 out of pocket and I am upset as there does not seem to be any way to communicate with lensmart without getting automated reply’s.

Lensmart wird einen Grund finden, warum eine Rückerstattung nicht möglich ist. Die Modelle an sich sind schön, aber schlecht verarbeitet. Gläser nicht unbedingt die, die man bestellt. Ich habe 2 Wochen lang versucht eine der bestellten Brillen zurück zu geben, habe aber mittlerweile resigniert.

My order never arrived i recieved no notification it had been despatched and was then informed after i waited 30 working days as required that i was outside the timescale to receive a refund. Sadly i didn't realise it was based in China until i had a problem. So basically DO NOT USE this company.