LensmartReviews of lensmartonline.com

For the past couple of weeks I’ve been dealing with customer service regarding an issue with my lenses that were cut incorrectly and do not fit the frame. This was an error on their end, yet they are refusing to correct it without charging me to send it back. The entire experience with their customer service has been extremely frustrating and disappointing. I would not recommend purchasing from this company based on how this situation has been handled.

Ziemlich enttäuschend! Als die Brille ankam hatte sie schon ein paar sehr unschöne, unübersehbare Kratzer im Rahmen..... ich werde dort nichts mehr bestellen!

J'ai commandé deux paires de lunettes avec deux ordonnances différentes, les deux paires sont arrivées avec la même correction après un mois d'attente, je suis d'autant plus déçue que les lunettes ont été livrées sans aucune information - impossible de contacter un service client. Je ne renouvellerai pas l'expérience c'est sur et je ne recommande surement pas

Leider keine gute Erfahrung mit Lensmart. Bei meiner ersten Bestellung kamen die Brillen gar nicht an. Bei der zweiten Bestellung waren sie für mich nicht geeignet, und trotz mehrerer Nachrichten habe ich keine Rücksendeadresse vom Kundenservice erhalten. Rückgaberecht wurde nicht eingehalten.Rückerstattung erfolgte nicht.Sehr enttäuschend.

So after an order two pair of glasses, I tried to ask the company to charge me more to combined both of the prescriptions in expedite and when I say that I mean, pay extra to have them made quicker and to have them shipped. So they will only answer one email at a time one question. So after at least 10 emails, they asked me to give them a five star review and they would give me 30% off. Another pair of glasses. So I gave us five star review when I probably shouldn't have because it was not the most honest thing I've ever done in my life for the 30% off. Now the company has completely ghosted me and will not answer even one question on one email. I also got on their website logged into my account and it doesn't even show the two pair of glasses that I ordered and paid for being processed. So I don't know if they have just taken my money and are not processing. Like I said they're not answering emails. Lensmart frames are some of my favorite. The lenses are not as good as Zenni. But not showing that I even have an order processing. Not having a tracking number. I mean, do I go to my bank and dispute the charge? I just have no idea why ordering something should be such a headache. Should be this stressful. Should take up so much of my life. By the way after the fake five star review for the 30% off coupon. The website would not recognize the 30% off code that they gave me.

One order never showed up it took 2 months to get the shipping insurance to give my money back...then another order wasn't being shipped they said 3 to 5 days but 20 days later still not shipped and when I wanted my money back they only gave me 90%. That took over a week.. I'll never order from them again.

I didn't do enough research before I placed the order. Any negative review you read about this company is true. Prescription came horrible and it's a basic prescription nothing fancy. Shipping took forever even paying for the extra shipping. Case came damaged because there was literally no padding in the shipping bag. Then the frames themselves don't look like the photos and the one feels like material you would give a child that wants to pretend to have glasses. Worst of all the customer service will blame you for their horrible product fight you tooth and nail for a refund. Which is also reviews I have read online. I ordered Zenni glasses the same day those were fantastic if you're looking for a non-scam company order there. If you want to be ripped off and then told you're a liar and it's your fault lensmart is your company

Total scam. Purchased glasses, they put the wrong prescription, I asked for a refund and they refused to refund the glasses. Don't trust the positive reviews.