LensmartReviews of lensmartonline.com

I was truly wowed not only by Lensmart’s products, but also by their outstanding customer service and after-sales support. Last year, I bought a pair of glasses from a local optical store that fit me terribly. And I decided to try ordering glasses online and purchased two pairs from Lensmart at a very good price. To my surprise, both pairs were stylish and fit me extremely well. Especially the pair transitions into sunglasses outdoors that I’ve received so many compliments on it. After almost a year of use, one of the legs became loose. I took it to several local optical shops, but none of them were able to fix it. I decided to repurchase from Lensmart, and that’s when I realized they offer a 365-day guarantee. I reached out to Lensmart, not expecting much, but I ended up receiving the best customer service I’ve ever experienced. They responded quickly and offered a solution right away, replacing my glasses with a brand-new pair. This was the first time I’ve ever been able to truly use a guarantee service, and Lensmart absolutely delivered. Their promise genuinely aligns with their actions. I couldn’t be happier and will definitely continue to be a loyal customer.

I had a wonderful experience with Lensmart’s customer service. The glasses themselves are gorgeous and look exactly as pictured. One of the pairs I received had a manufacturing defect, and the way their support team handled it was outstanding. They responded quickly, reviewed my photos and video, and made the entire replacement process incredibly easy. Communication was clear, friendly, and consistent throughout. They offered a free replacement without requiring me to return the defective pair, which I truly appreciated. While issues can happen with any order, Lensmart’s customer service made this experience stress free and reassuring. I felt genuinely supported throughout the process. This was truly one of the best customer service experiences I have ever had!!

The answer was very fast and helpful.

I had some questions about the virtual trial. I wrote to them and they replied quickly, the same day. They are very friendly and helpful.

Rendkívül kedvező ár, rengeteg féle keret, számos lencse beállítási lehetőség. Orvosi recept alapján készült a szemüveg, tőkéletes. A honlap kiváló, maximális támogatást ad. Az ügyfélszolgálat csúcs 🙏

Segítőkészek voltak nagyon, én rontottam el a rendelésem, mégis nagyon fogyasztóbarát megoldást próbáltak találni a hibámra, és segítettek, hogy jól jöjjek ki a vásárlásból.

Fast answers and vers helpful assitens

I recently bought 3 pairs of glasses from Lensmart, upon ordering I wanted to change the frame I originally ordered. I contacted Customer Services and they actioned this requested immediately. I opted for express the delivery and the glasses where manufactured and arrived within a week. Once received the prescription was accurate and the quality was outstanding. I am new to wearing glasses and these offered a great value for money option.