LensmartReviews of lensmartonline.com

I purchased glasses and were poor quality. They provided dismissive and terrible customer service with delayed responses to address my concerns for a refund. Process took weeks like they were avoiding giving me a refund. They found loopholes and went in circles without following through with the return address and confirmation. They claimed they found a discrepancy in lenses, which I don’t understand because I used a copy of my prescription. And, could only offer a refund for just cost of the frames. After saying, ok because I was tired with the back and forth and was frustrated. They never sent the shipping address or confirmation. Total scam! They got me!!! EDIT: This is what they replied back in the email after I posted this review. “We can offer you an additional 70% refund for the lenses and 100% refund for the frame. But this requires you to first delete the negative reviews.” That tells you everything you need to know. A company should fix the problem because it’s the right thing to do, not try to buy silence. Unprofessional and shady! AVOID!!!!!!! LOOK FOR OTHER REPUTABLE COMPANIES. THE 5 STAR REVIEWS ARE BOTS!!

I purchased a pair of glasses from them for the first time. Shipping was okay; came in two weeks. My issue is that the glasses were poorly made. They were thin, fragile, and easily bendable in the middle of the frame. I emailed them first and after a couple of days I still haven’t gotten a response. So, I sent them a message on Messenger and they responded about 2 days later. They are giving me the run around with the return. When asked for the shipping address, they replied with questions about other options that I kept declining. It’s like they are stalling to avoid giving me the refund. This conversation went on for 2 weeks and they would take 1 or 2 days to respond. I’m still waiting on the return address and confirmation. I usually purchase from Zeelool and Zenni and wanted to give them a shot. Nope, never will purchase from them again! Horrible customer experience, service, and product! And, what I find interesting is that there is no way to post a review for the product on their site. All of the reviews seem to have amazing reviews as though they were with paid or bots. Seems sketchy. I saw some reviews that they purposely made the lenses incorrectly to prevent giving full refund. I looked at mine and lo and behold the lenses are wrong, which is why they were asking particular questions regarding if I can see clearly out of them. Pay attention to the 1 star reviews. Similar experiences.

Very bad experience with one of your employee

Trotz mehrere E-Mails und Anforderungen gibt die Firma nicht die Adresse raus, wo ich die Ware zurücksenden kann man bekommt nur blabla Antworten.

I ordered 3 pair of glasses February 11th, 2026. Today is March 26th and still no glasses. I have a plether of email's sent and always get an automated response back. I have even used Facebook messenger and only an automated response. I have asked for a full refund and still an automated response. I would NOT recommend using Lensmart.

MISE À JOUR (27 Mars 2026) : Lensmart m'a contacté pour m'offrir un remboursement complet UNIQUEMENT si je payais les frais de retour et si je supprimais cet avis. Il s'agit d'une tentative de corruption tout à fait contraire à l'éthique. Ils m'ont envoyé des montures de taille enfant et des lentilles déformées et dangereuses que mon optométriste m'a formellement interdit de porter. Je refuse de payer ne serait-ce qu'un seul centime de frais de retour pour leur marchandise défectueuse. Je procède actuellement à une rétrofacturation (chargeback) bancaire et j'ai déposé une plainte formelle auprès de la Protection du consommateur. NE LEUR FAITES PAS CONFIANCE. ***DO NOT BUY FROM LENSMART*** I strongly advise everyone to STAY AWAY from Lensmart. My experience has been a nightmare of poor quality and deceptive customer service. I ordered two pairs of glasses: the sunglasses arrived in a child-size frame, and the prescription glasses are completely distorted. My optometrist explicitly warned me NOT to wear them, stating they are of dangerously low quality and were not manufactured according to my medical prescription. Using them would be a risk to my vision. The "Customer Support" is a complete sham. I have sent 8 emails, and their response has been: Gaslighting: Telling me I just need to "adapt" to a defective prescription. Unacceptable solutions: Offering replacement links that don't solve the issue. Extortionate return terms: They are shamelessly demanding that I pay for shipping back and are only offering a 70% refund for a product that is defective and unusable. Why should I pay to return a dangerous, non-compliant product? This is essentially theft. I have already initiated a chargeback with my bank and filed a formal complaint with Consumer Protection. Lensmart is selling hazardous products and ignoring consumer rights. Save your money, your time, and your eyesight: Do NOT buy from them.: STAY AWAY FROM LENSMART.

Einfach nein! Produkt absolut mangelhaft. Ausflüchte, entschuldigen, fadenscheinige Erklärungen und sinnlose Rückfragen und am Ende die Aussage, dass ich nur gegen ein anderes Produkt tauchen könne und dann die Rücksendekosten des mangelhaften Produktes tragen müsste! NEIN, Sachmangelhaftung ist was anderes! Dieser Händler handelt in Deutschland und verhält sich wider deutschem Gesetz! Preis hin oder her, wenn’s Schwierigkeiten gibt, ist man hier verloren. Also Brille in die Tonne! Nie wieder! Besser zu Firmoo, die bieten ähnliche Preise und wesentlich besseren Kundenumgang.

Never received my glasses. Gave me some non USPS tracking number. The post office couldn’t track it. Said it’s a scam. Then they told me they couldn’t do anything. Then said I qualify for a refund through their third-party. Who only wants a bank account routing number and checking account number or your Venmo or PayPal. which I would not give them any of those because why? Why not just refund me the money back to my account that I paid for it out of. Or better yet just send me my glasses. They won’t do anything for me if I do not give them my personal information through some random company I’ve never heard of, on top of their company I’ve never heard of. Don’t bother, I think all the ones who have received are either bots or they had to just get a few out to try and make them seem “legit”. They gave me an “updated tracking number” I went to my post office.. they know me.. it’s a small town. This company gave me a tracking number for someone else’s package in my town. How they find out that information is beyond me. But they said it is a scam since they gave me someone else’s tracking number for a different package. SCAM SCAM SCAM