LensmartReviews of lensmartonline.com

Avoid! Glasses came and I couldn't see with them, despite sending a copy of actual prescription. Wouldn't offer a full refund and wanted me to return at my own cost of £12 postage. Lots of emails to and throw and they then wanted me to send a video of the optician confirming the lenses weren't as per prescription! Gave up in the end! £50 down the drain!!!

This is a very unethical company and operates from 4:30 pm pst until 1:30 am pst. Mailed them 5-6 times after paying for frames only for an eta of shipment. I received no communication for three weeks. Once shipped I have received the same email daily with tracking link. They order from China and tell you nothing. Below is the tracking. transit to destination facility Oct 04,2026,04:02 pm Processing at Origin Facility Oct 04,2026,01:49 pm Delivery to local courier Oct 04,2026,01:47 am Customs clearance completed Oct 04,2026,12:44 am Customs clearance agent received the shipment in destnation country Oct 03,2026,08:34 pm Flight Arrived Oct 02,2026,11:12 pm Flight Depart Oct 02,2026,01:30 pm Export Customs Cleared Oct 02,2026,12:30 am Arrived at AIRPORT of Origin Oct 02,2026,06:04 am Last mile, tracking number SPXDFW010832610010001856 Oct 02,2026,04:17 am Departed from Facility Oct 02,2026,03:24 am Departed Facility In processing center Oct 02,2026,02:10 am Arrived at Sort Facility Sep 30,2026,06:50 am Item information received. Process Information Oct 01,2026,05:35 am Order reviewing completed, waiting for dispatch. Oct 01,2026,04:44 am Quality Inspection completed, preparing to dispatch this mail piece. Sep 30,2026,04:44 am Arrived Shipping Partner Facility, Awaiting Item. Sep 29,2026,09:17 pm Customizing completed, waiting for Quality Inspection. Sep 29,2026,03:51 pm Order is under processing.

I contacted Lensmart shortly after ordering to change my prescription, then asked to cancel. I was told they could wait for my new prescription before proceeding with the order. I followed their instructions, attended my optician appointment and sent the new prescription. They then told me the lenses were already in production and demanded a 10% charge to proceed with the change. I have now asked for a refund instead. Very disappointing and confusing customer service.

Reiner Betrug! Ich habe nur kaputte Ware erhalten. Es gibt weder eine Geld-zurück-Garantie noch irgendeinen Kundenservice. Kauft hier auf keinen Fall! Pure scam! I only received broken merchandise. There is no money-back guarantee and zero customer support. Do not buy from them under any circumstances!

i was just notified by my local P.O. that this is a scam- I ordered online thru facebook- marked as delivered but did not come here- POST OFFICE just called me and said it's a scam.

AVOID !!!!!! I emailed customer services as soon as my glasses arrived to say I wasn’t happy with them as they were the wrong shape. I have been told to exchange . When I chose two new pairs ( £22.40)I was told I needed to pay more towards them . I explained my previous purchase was £27. I explained this to be told it’s different because it’s in dollars , even with the covertion this is incorrect . I asked ( four times ) to send me details to return the glasses for a refund & they are still withholding this information & will not provide the return details .

DO NOT ORDER FROM THIS WEBSITE! Read all the recent reviews. Package was marked as delivered, but never showed up. My outdoor cameras never picked up motion when the package was supposedly left at my front door. Customer service offered no help but to tell me to contact my local post office. I did. They told me the tracking number is not associated with that package (but a much larger package than eyeglasses would ship in) or my address. The post master did say that scammers are doing a lot of this lately- handing out tracking numbers for existing packages to make it seem as if items have been shipped. Shame on you Lensmart.

J’ai commandé 2 paires de lunettes avec foyer progressif. Aucune des 2 me permet de lire de près. Lorsque je fais part du problème à Lensmart, il me raconte une belle histoire sur comment fonctionne les verres progressifs et que pour 42,15$/US ils peuvent m’envoyer des lunettes de lecture!! J’ai décider de renvoyer mon colis par FedEx et voilà que je dois remplir des documents de la FDA ainsi que connaître le code HS des lunettes!?! J’ai envoyer les documents à Lenscraft pour qu’ils puisse les remplir, maintenant on attends (24 hrs comme d’habitude, peut-être plus nous sommes vendredi).