LensmartReviews of lensmartonline.com

This is a terrible company. I ordered multiple pairs of glasses from them recently, with two being identical. Upon arrival, those two pairs measured narrower than stated in the item description. Tried to figure out whether to do a return or exchange. Customer service kept asking bs questions-very much feels like a stall tactic. Do yourself a favor and stay away from this company. There're better ones out there.

This is a company who will only communicate via email - and, if you live in America, will email overnight as they have outsourced their support. So, you cannot engage in conversation and be done in a day. It will take you multiple days to get anywhere (for my one order, it took me two weeks). If only this was the worst part! I have three glasses from them. I only ordered the other two thinking that my initial purchase (and hope of return) was being used towards those other two. AND! The issue with my first pair was made into my fault by having the "wrong PD". Nope - the next two pairs I had the SAME issues. The Rx is completely off on all three pairs of lenses. It makes me feel as if I have vertigo. Now - I've used Warby, Zeelool and Zenni - I can say that I've NEVER had this issue with any of their online ordered glasses. This is a company who will only take your money. Nothing else. Updated: they asked me to take down my negative review to move forward with my return request. You will NOT get full return and they make you pay for shipping back (will olnot accept USPS). So, if you return, you are out all your money. And dont listen to their response.its canned. No one will review my complaint. They simple do not care about you or your eyes.

Bought 3 pairs and one pair is blurry. No customer service. They won’t do anything. DO NOT BUY

Horrible company. Not sure how they got 4.7 stars. I ordered a pair of glasses in February paid $400 for them. To date I have still not received them. There is no contact information except for an email that they don’t respond to. I will never purchase anything from these people again. Dear Lensmart, do you think I haven’t reached out to your customer service!! I’ve given my order number so many times I’ve memorized it. Why don’t you give me the phone number of a supervisor I can speak with!!

Desde el 12 de octubre de 2025 realicé el pago de unos espejuelos que había solicitado polarizados. Sin embargo, el pedido que recibí no correspondía a lo solicitado, ya que llegaron con cristales oscuros que no eran adecuados para el uso de mi padre. Después de una larga espera y múltiples gestiones con el servicio de atención al cliente, tuve que realizar un segundo pago para que me enviaran únicamente los cristales blancos, ya que no existía otra solución disponible sin la armadura. Incluso después de esto, el problema no ha sido resuelto. He tenido que enviar nuevamente capturas del pago realizado y mi número de orden, lo que ha hecho el proceso aún más tedioso y frustrante. Hasta el día de hoy sigo sin recibir los cristales, porque después de tanto mal trabajo me dicen que solo pueden ser los cristales. Es inaceptable la falta de seguimiento y organización. Después de tantos meses, sigo sin los espejuelos para mi padre, cuando ya fueron pagados. Necesito al menos recibir los cristales para poder buscar otra armadura por mi cuenta. No recomiendo en absoluto realizar compras con esta compañía debido a la mala gestión, la falta de soluciones y el incumplimiento en los tiempos de entrega.

Do not buy! After contacting them to return for a refund, they keep stalling and ask questions. It's been going on for far too long, now, and just want my money back.

I ordered a pair of glasses in February and still have not received them. I have repeatedly emailed and tried to contact via customer service phone. All they have messaged me back is to be patient and that they are moving through the network and are in transit to the next facility which I have checked tracking looks like that has happened 12 or 13 times. This I find ridiculous, by this amount time they could have resent the glasses. I am extremely disappointed in lensmart. I probably will NOT be ordering from them again unless this matter is resolved soon.

I would give 0 stars if i could. The quality of the glasses are awful, and considering how much I spent for specialised lenses and thinning i am upset that weeks have gone by and still no resolution to my issue. The glasses arrived with a broken leg and despite weeks of pictures and videos nothing has been done and i’ve not been able to wear them. Terrible customer service.