By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
lensmartonline.com
Website
lensmartonline.com
Category
Vision & Hearing
Location
Rancho Cucamonga, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Update! I did not refuse to send them back. I have emailed you multiple times and asked you for the address to send them back. You have yet to reply.
Glasses were wrong, didn’t fit right and they would not allow me to return them. They are cheaply made. I would not buy from this company. Waste of money.
Response from LensmartApr 24, 2026
We apologize, but regarding your unsuitable frames, we offered you a frame replacement service, which you declined. We never refuse to process returns; it's simply that you disagreed with our policy and were unwilling to send them back. Therefore, we cannot process your request.
Regarding your dissatisfaction with the product, we have processed your return as requested. The refund amount and shipping costs are clearly stated in our return and exchange policy on our website. For more information on our return and exchange policy, please click here: https://www.lensmartonline.com/about/return-policy/
Thank you for your understanding.
We apologize for the inconvenience. We note that our customer service team has provided you with your address. Once we receive your returned item, we will arrange a refund for you as soon as possible. If you have any further questions, please feel free to contact us.
NA
Nkechinyere A.
Got an email to write a review to get…
Got an email to write a review to get 30% off, mind you my glasses haven’t been delivered. I think I made a grave mistake ordering from them. I should’ve stuck with ZEELOOL cuz this is beginning to look like a scam, I mean how am I supposed to post a review when I’m yet to receive the package. I can’t even track the order because it hasn’t been dispatched for over a week now. I decided to check them out on Reddit and I just confirmed my worst fears, they are shady, delivery times are slower than advertised and lenses are mostly wrong. I will not recommend this company to anyone.
Response from LensmartApr 23, 2026
Sorry for the wait. Your order was placed on April 13th, and we shipped it on April 16th. It is currently in normal transit, and we will continue to track your package. If there are any issues, please feel free to contact us, and we will provide a solution. We have already urged the logistics company to expedite your package's delivery. Thank you for your patience.
RC
Rosanna C.
Not ultra-thin lenses
I've been wearing ultra-thin Italian-made lenses for 30 years, and I can recognize them. They sent me lenses that were 6/7 mm thick! Even though I paid for super-thin 1.74 thin glasses, they arrived so thick they overflowed the frame itself! Returns are difficult given the 30% cost of the lenses plus shipping that they charge, making a return impossible. I have to buymore lenses at my own expense and have not received a single cent refund. Remove the Ultra-Thin service from the site!!!
Response from LensmartApr 23, 2026
We apologize for the inconvenience. The lenses were made according to the specifications in your order. Due to the strength of your prescription, even the highest refractive index lenses will have a certain thickness. Regarding your dissatisfaction with the product, we have processed your return as requested. The refund amount and shipping costs are clearly stated in our return and exchange policy on our website. We have never refused to process returns and refunds. After we provided you with a return address, you contacted us to indicate you wanted to keep the order. Unfortunately, we need to receive the returned goods before we can process your refund. If you want to keep the order and not return it, how can we process your refund? For more information on our return and exchange policy, please click here: https://www.lensmartonline.com/about/return-policy/ Thank you for your understanding.
SC
Sharon C.
Stay away from lensmart scammers
Update- latest from lensmart - been sent a message i started a dispute with paypal, i get this from lensmart - We noticed you have enabled a dispute; could you please disable it?
Now i wonder why?
Updated - I didnt think Lensmart could be any worse - I took the photos, I made the videos and guess what answer I got .......
We apologize for the inconvenience, but car windows can reduce UV radiation.
Could you take your glasses outside into direct sunlight, film a video, and send it to us?
I have done everything and the lenses are still clear - I have reported to Optical Complaints -
Reported Fraud to Police , Reported to ASA, Reported to Paypal, Reported to Bank and reported to Trading Standards.
WASTE OF TIME - DON'T GET SCAMMED BY THESE.
U60 5GDont use. I ordered 6 pairs of glssses but only recieved 5. And 2 of the glasses should of had photochromic lenses. I reported that i was 1 pair short, Lensmart came back and said " As stated in our policy, special offer glasses cannot be returned or exchanged, we can not deal with it for you.
However, as a gesture of goodwill, we would like to offer you a 25% discount (coupon code: CD015) on your next purchase."
HOW CAN I USE A DISCOUNT WHEN I HAVENT RECEIVED THE GLASSES AND I CANT RETURN WHAT I HAVENT GOT.
They then went on to say" Based on the package weight, it contains the 6 pairs of glasses you purchased." i sent photographs of the glasses as they were packed, the shipping receipt and packaging and still they say they were sent.
And then because i paid for protection on delivery, they tell me fo claim off that, WHEN THEY NEVER SENT THEM.
Then we get onto the "photochromic" lenses that ARE NOT photochromic lenses.
I had both pairs in the sun for 30mins and they DID NOT DARKEN, THEY STAYED CLEAR AGAIN PHOTOS TO PROVE IT.
And then our very helpful NOT customer services says "Could you record a video of the glasses in sunlight so we can check the lens condition?We apologize for the inconvenience."
Now i have sent photos, its as if i am a liar. They then proceed to tell me that i cant send them back if they are wrong.... I DIDN'T MAKE THEM WRONG YOU DIDNT PUT THE PHOTOCHROMIC LENSES IN THAT I PAID FOR.
HELLO NONE OF THIS IS MY RESPONSIBILITY.
Then in parrot fadhion i get again..... "Could you record a video of the glasses in sunlight so we can check the lens condition?
Based on the package weight, it contains the 6 pairs of glasses you purchased.
If you haven't received a single pair of glasses, we suggest you contact the post office or your insurance company for compensation.
WHY why why
Lensmart didnt send the 1 pair of missing glasses no one lost them
Lensmart put clear glass in 2 sets of glssses not photochromic
Stay away from this company.
After reading some of the reviews thst others made it seems lensmart use the same responses to everythinh. Frauds, scammers
My advice to Lensmart STOP APOLOGISING IT MEANS NOTHING
RECTIFY YOUR CUSTOMERS PROBLEMS
STOP SENDING ALL TO CUSTOMER SERVICES THEY DONOTHING
. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
RESOLVE YOU DONT UNDERSTAND THE MEANING OF THE WORD
Resolve means to settle a dispute, solve a problem, or make a firm decision.
And dont thank me for my patience snd understanding..
WHERE LENSMART ARE CONCERNED I HAVE NO PATIENCE LEFT AND I DO NOT UNDERSTAND HOW A COMPANY CAN BE SO NEGLIGENT, OR I SHOULD BR SAYING TO LENSMART - YOU SHOULD UNDERTSND THAT I AM A CROSS ANGRY CUSTOMER.
TRY UNDERSTANDING THAT 😡😡😡😒
UPDATE - Lensmart can't you send any different answers - you use the same answers to everything - and i will be sending you the video ref PHOTOCHROMIC LENSES STAYING CLEAR IN VERY BRIGHT SUNLIGHT. YOU ARE DELUSIONAL - SCAMMERS AND FRAUDULENT - REPORTED TO PAY PAL AND TRADING STANDARDS
Response from LensmartApr 22, 2026
We apologize for the inconvenience. All our products undergo quality inspection before shipment and are weighed before being handed over to the logistics company. Regarding your order, we have verified that the weight is correct; we have not shortchanged any items. Regarding the issue of the lenses not changing color, please note that photochromic lenses are designed to change color based on the intensity of ultraviolet (UV) rays, not the intensity of light. This means that the lenses will darken more with stronger UV rays. You only provided a photo of the glasses indoors, so we cannot verify the actual condition of the glasses. Once you provide a video that meets our requirements and we confirm the problem, we will definitely provide you with a solution.
Sorry, the video you provided does not meet our requirements. You took the photo inside a car, and the car windows block some ultraviolet rays, making the photochromic lens effect less noticeable. Could you please record a video directly under sunlight for us to confirm?
IF
Impala F.
Crooks
First Purchase, very unsatisfactory results... They crooks can't fix the problem
Response from LensmartApr 22, 2026
We apologize, we know you uploaded your prescription data, but you purchased distance lenses. We made the lenses based on the prescription data required for the type of lens you purchased. Distance lenses are for distance vision and cannot be added as an add-on. After receiving the lenses, you contacted us saying you wanted reading glasses. Because you bought the wrong type of lens, we can remake the lenses for you, but you will need to pay for the new lenses. We explained this to you several times, but you still didn't understand and wanted to return the goods. We respected your wishes and processed your return, providing a return address, but we haven't received the returned goods. If you want the lenses remade, we can offer you a 20% discount on the new lenses. If you want to return the goods, please send them back to the return address we provided. Thank you for your cooperation.
JF
Julia F.
Die Brille kommt mit den falschen…
Die Brille kommt mit den falschen Werten an, es wird mir unterstellt, ich hätte falsche Werte angegeben - dabei bestelle ich mit genau diesen Werten seit Jahren online Brillen. Es wird ewig im Kreis diskutiert, ohne eine wirklich Lösung (eg Rücksendung der Brille) anzubieten. Am Ende habe ich mein Geld dann als Streitfall von Paypal zurückbekommen - auch dann wurde noch schriftlich nachgetreten. Nie wieder!
Response from LensmartApr 21, 2026
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
AG
Alenka G.
Don't buy there! I reported them to police!
Don't buy there!
It is the worst online experience I've ever had! I have written the custumer service 12 times, and they didn't do anything, just fooling me around, not wanting to return money, not making the glasses, nothing.
They steal money, and humiliate the custumer in worst possible way.
I had to go to police because of their fraud!
Response from LensmartApr 20, 2026
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
CA
Carole A.
What a gong show
What a gong show. Glasses were cheap & flimsy plus couldn’t see right. They told me pd was wrong
I chose a different frame plus sent additional money for the exchange. They told me they would remake lenses with my new frame choice
They gave me an address to return old glasses but address is not found on Canada post system. Tried to contact person who emailed me & customer service email to get correct return address but not reply. It’s like they ghosted me
I’m so frustrated. No glasses. No refund $ gone
Response from LensmartApr 20, 2026
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
