LensmartReviews of lensmartonline.com

Hice un pedido y cuando me llegó vi que me había llegado un pedido que no era el mío. Escribí de inmediato a la tienda y también a la agencia de logística seel y me he tirado como un mes intentado que me diesen una solución porque lo único que hacían era pasarse la bola entre ellos y ninguno asumía el error. En resumen ahora dicen que se ha pasado el plazo porque ponía la incidencia mal ( he enviado muchos correos y en ninguno me han dado instrucciones de que tipo de incidencia tenia que poner) y ahora me quedo sin gafas y he perdido 67€ que no me van a devolver. El servicio de atención al cliente es muy lento eso tampoco ayuda.

Voici une version plus courte et directe : --- ### ⭐☆☆☆☆ Avis sur Lensmart Expérience décevante. Les lunettes étaient mal ajustées et inutilisables. Le processus de retour est flou : aucune adresse claire, délais courts et informations vagues. En plus, les frais de retour sont à la charge du client et le remboursement n’est pas garanti à 100 %. Comparé à Clearly ou EyeBuyDirect, le service est loin d’être au niveau. Je ne recommande pas.

⭐ 1/5 — Lensmart admitted fault then changed their story to avoid paying my refund I ordered prescription glasses from Lensmart and when they arrived, I could not see through them at all. The lenses were completely unusable from day one. I contacted their customer service team to report the issue. In their very first response, Lensmart's own customer service representative confirmed in writing that the glasses were unusable due to an incorrect prescription. Their solution? Refund the frames only — and expect me to pay international return shipping for a defective product I never asked for. I refused. When I escalated and demanded a FULL refund, their entire story changed. Suddenly, it was no longer their fault. They began claiming I had manually entered the wrong prescription myself. This is completely false — I uploaded my prescription directly onto their website during checkout. I did not manually type anything. This is a company that: ✗ Delivered glasses that are 100% unusable ✗ Admitted the fault in writing — then denied it in the very next email ✗ Shifted blame onto the customer to avoid accountability ✗ Refused to issue a full refund for their own error ✗ Expected me to fund the return shipping for THEIR defective product After weeks of back-and-forth with no resolution, I have lodged a formal complaint with the National Consumer Commission (NCC) of South Africa and initiated a chargeback through my bank. This is not just poor service — this is deceptive conduct. Lensmart takes your money, delivers a product that doesn't work, and then does everything possible to avoid giving it back. Do not order from this company, especially if you have a complex prescription. If anything goes wrong, they will not take responsibility. Order No.: C26040248555399467

Terrible customer services been trying to get a refund for over a month and every email they are offering £3 off my glasses if I continue with my order. They asked what fraction I wanted the glasses and I responded straight away with the fraction and they just kept sending the same message for a month completely ignoring my reply!

Pedí 3 gafas en febrero. En abril me dicen que no les queda una de ellas (normal, en dos meses da tiempo a que se agote, aunque yo ya la pagué en febrero). Les digo que me devuelvan mi dinero y me dicen que me descuentan los gastos de lo que han hecho ya… que es absolutamente nada porque no tengo mis gafas. No hacen más que enviarme emails diciendo NADA y que si quiero cambiar cosas de mi pedido. Resultado: 29 de abril y mis gafas pedidas el 19 de febrero siguen sin llegarme. No recomiendo su servicio para NADA.

Poor customer service , hate dealing with them. Been in talks with the for the last twi months .

PLUS JAMAIS Cela fait plus de 10 jours que j'essaie d'avoir du service à la clientèle ils répondre aux 2 jours. J'avais un problème avec une monture. Ils m'ont offert une nouvelle que je devais payer la balance d'accord pas de problème je choisi une nouvelle monture et je paye la différence de 1,48$ CA. Ensuite quelque jours plus tard ont me dit que je doit maintenant payer le shipping. Et depuis plus de réponses ses le pires service à la clientèle. De plus ils ne prenne pas le temps de regarder les courriels car ses une personne différente qui répond et la personne ne prend pas compte de la situation donc ses long et interminable comme service. J'attend toujours qu'il répondre au courriel cela fait déjà 2 jours

Unless you are 100% certain that your prescription is right and the glasses will fit properly, do NOT order from Lensmart. I ordered eyeglasses and sunglasses from Lensmart, and the plastic frames of the eyeglasses were so flimsy that local eyeglass shops couldn't even adjust the arms for me, as they were too nervous they would snap the arms off. I wore my glasses for about a week, and after I realized the prescription wasn't correct (which I'm 99% sure was a mistake from my eye doctor), it took me THREE WEEKS of emailing their customer service team for a refund. They don't even have a phone number that you can call, so you're emailing back and forth trying to work out a refund. I don't know how many times I needed to measure my PD, provide photos of me wearing the glasses, etc. and they kept asking me to repeat steps I already did. After FINALLY getting them to agree to a refund, they didn't cover the shipping cost, and since I'm in Canada and I was sending it back to California, it was around $20, and they require you to also pay for a shipping number to provide to them. On top of that, while they do fully refund the frames, they only refund 70% of the lenses. So if you need to send your glasses back and you're outside of the States, you're already down about $40. Product is made extremely cheap and customer service is absolutely terrible to deal with. Would NOT recommend shopping with Lensmart.