LensmartReviews of lensmartonline.com

I ordered glasses from Lensmart and initially contacted customer service because the frame was much too large for my face. After wearing the glasses more carefully, I also experienced significant discomfort and blurry vision in my right eye. At first, I thought it might simply be an adjustment period to a new prescription, but the problem persisted. Customer service was slow and the return process unclear from the beginning, especially since no actual return address is provided and prior authorization is required. After several exchanges, Lensmart tried to attribute the issue to a PD discrepancy. However, I later confirmed with my optician that the correct PD measurement is indeed the same one originally submitted with my order. At this stage, I still have unusable glasses, a frame that does not fit properly, an exhausting customer service experience overall, a refusal to provide a full refund, and still no return address. Very disappointing experience. Heidi Spuhler

I recommend that Noone purchase from this website. I ordered 4 pairs of glasses that were never received. When I contacted the company and Seel the company that handles the delivery insurance I was told the window had closed, but I was never received an emsil s t stating my product shipped or was delivered. Now I am out 250 dollars. Just a warning.

This company is unreliable and operates out of China even though they are registered in England. They are obstructive when it comes to returns and blame customers for problems. Unfortunately i did not see their reviews before ordering and believed that they could produce a high index lens. They could not as what they offered was poor quality and looked even worse. When contacting customer service all they did was blame my prescription and ask me to prove that the clearly horrible glasses were horrible. They will not offer back your money or a solution, avoid at all cost as other reviews also mention this and only being offered a partial refund, this company is not worth the hassle.

I ordered two pairs of glasses from Lensmart and one of them arrived bent. When worn, the frame sits visibly crooked on my face, making it completely unusable. Customer service took about a day to respond, but instead of solving the issue, they told me to fix it myself using a video. I followed their instructions, but since the frame is plastic, it immediately goes back to the same bent position. This is clearly a manufacturing or quality issue, not something a customer should be expected to fix. The most unacceptable part is that they refused to replace it because it was a “special offer” item. That’s not a valid excuse. If you’re selling products that can arrive defective and won’t be replaced, that needs to be clearly disclosed upfront. Otherwise, this is a rip off. You’re essentially paying for glasses that may show up crooked and unusable with no real support. A discount on a future purchase does not fix the fact that I received a defective product. Customer service responded, but they did not take responsibility or provide a real solution. Very disappointing experience. I would be extremely cautious buying from them, especially anything discounted.

I have been waiting for my parcel for more than 3 months now,no communication nothing I’m sending emails no response

There is no 30 days return, forget it. If glasses simply doesnt fit you, you cant return them. It is online product!!! You must have a choise to returnt if you just dont like the product.

I ordered and received two pairs of prescription glasses. There was quite a wait from order to receiving. Both glasses looked smart and well made. I tried both glasses on and there seems to be some defect in the manufacture of the lenses. I had bought a pair from zeelool recently so I know its not the prescription. I contacted customer service 4-5 times back and forth and each time they would come up with an excuse and trying to make out its my fault. The last email said they would correct the error but I would have to pay for postage and the new lenses which would work out about the same price as what I paid in the first place. Im left with two pairs of glasses that i cant use. Poor customer service, I wouldnt recommend to anyone!!!

Hoorrible. The lenses never arrived althought they said they did after 3 months of wating. No proof of delivery ever provided. I paid more for insurance but still i never got a refund or the glasses. Scam company.