LensmartReviews of lensmartonline.com

Customer service was awful when trying to return/ exchange. Disjointed communication, very inconsistent and unprofessional. No clear answers. As if purposely trying to make it lengthy / difficult to exchange until you give up. Will not be ordering there ever again.

Whatever you do, don't order from this company. After waiting well over a week for them to start processing my order I sent a cancellation request. They took forever to respond to me. I finally sent a follow up and they responded that they put my order on hold because I requested cancellation and asked me to confirm I wanted to cancel. I confirmed. They offered me 4 dollars off. I declined, they offered me 6 dollars off. I declined again and then they said that since they had already started my order (after telling me they put it on hold until cancellation was confirmed) that they would only refund me 90%. Complete scam.

I had a lot of problems with this company. First, they sent the wrong frames to me. I had many emails with them about the problem. Then they told me that the frames I originally wanted were no longer available. The frames I ordered were Skylar with the magnetic sunglasses. They worked perfectly on my frames. I thought their offer to send me a free pair was great customer service, until I received the frames. The sunglasses do not fully fit the frame and one side does not hold to the magnetic frame as it sticks up about half an inch. In my email to them, including pictures of the fit of the sun glasses, I was told an untruth suggesting that this is normal for their product with sunglasses. I already purchased a pair that worked perfectly. I feel like since they were sending me a free pair, I was sent glasses that are useless as sunglasses. Just be aware.

Horrible company. Get your glasses at a local optical shop. It's been 2 months since I ordered. They sent me the wrong glasses both reading and distance. Now they'll allow me to return the frames only and pay for the shipping. Seriously? That's a wash! I officially lost over $ 100 DO not order from this company. I wish I would have listened to the review of others to spare myself this inconvenience.

Please avoid this company as the customer service is beyond shocking! I ordered two pairs of glasses from lensmart a normal pair & a pair of sunglasses, the sunglasses I received were totally different to the ones I paid for so when they say they do a "quality check" that is a total lie! I got in touch and they said they would send the correct ones out but then they tell me they are sold out so I should switch to a different frame so I chose a different frame & different colour lens as I thought it wouldn't make a difference and they say they can do that no problem with the new selected frame but then they tell me I need to pay more for the lens colour so I said no I dont want to pay more so keep the original lens colour and please arrange my order as they agreed but then they tell me I now need to pay extra for the switch of frames all of a sudden but my argument is its not my fault im having to switch frames its them who messed up my order in the first place and I complained that they said they were happy to do my new order in the first place aslong as the lens colour was sorted but then they tell me they won't do it unless I pay more & now even after saying i would pay the difference and sending screenshots of proof that I have paid extra they now ignore all messages and refuse to sort my order. They have taken my money and completely messed me around, please dont waste your time & money with this company. I have reported them and sent all of the proof I have of them finding every excuse to try to get more money out of me, please avoid this company as they will cause you nothing but stress and you will be left disappointed and out of pocket because of the shocking service they provide.

Frames looked totally different from the online preview and the reading vision is worthless....poor customer service that runs you around in circles.

Worst customer service i have ever seen. They sent me glasses with manufacturing error, they try to shift the blame to me, that i gave them the wrong values, sent multiple evidences from a licensed optican confirming the glasses is wrong. Of course, they ignore them, when asked for a documentation that "should prove" that i was mistaken, of course they ignore it, because they have noe. Had to initiate a chargback through my bank. EVADE AT ALL COSTS

Absolutely pathetic company. I have been messaging to get a refund now for a few weeks. My glasses never got delivered and I had no email confirmation of my order or of my delivery. They told me they would give me a 70% refund even though I’m entitled to a full refund. They told me it was because I need to prove my delivery address which I did and it still isn’t good enough for them for a full refund. I placed my order nearly 10 weeks ago. Have not even been given a order number or reference number.