Tankiso
This was actually a gamble purchase
This was actually a gamble purchase. I have made bought online before, from other companies, but this was after I have heard friends and family telling me about their experiences, their reviews made me buy from those stores. Lensmart purchase was a totally different matter. My daughter is in university and had sight problems. As an unemployed parent, I could not afford to take her to local Opticians because they charge an arm and a leg. However, I had seen posts on social media about Lensmart and I took it upon myself to try it. I nearly got a heart attack though after loading the prescription and paying, I did not get a following email confirmation payment (this usually happens from those other online stores), I then sent an email to the Lensmart customer service department, and I got a response alerting me that all is in order. I nearly blamed the Friday 13th that I had lost my money, but that email from Lensmart really helped and I was hopeful. From then on, I logged on to the tracking system and I could trace my order. I was disappointed by the local courier though, but this was amended and I eventually received my glasses. My daughter has never been happier, the lens is the correct one. She also has the best frame. I also need glasses, and I am definitely getting them from Lensmart. I am now telling everyone about Lensmart.
Response from LensmartApr 9, 2026
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!




