prudence M.
Cancelation request
This is my second time purchasing from Ken's art, this time around I made a purchase for my partner of which the prescription wasn't correct, i placed an ordered and I received an email from Lensmart highlighting this concern, I tried to get the correct prescription but failed due to other circumstances, Lensmart was very prompt with their communication and follow up and tried their level best to assist, I unfortunately had to cancel my order for now and they tried to retain the order unfortunately my hands were tight and I had to cancel. What stood out for me was their prompt communication, understanding and professionalism in addition they owe me nothing but still offered me a discount. I'm really sad that I had to cancel for now but I'm really appreciative of the service I received. This company is legit and has the best customer service and support which is what every customer needs. I'll definitely be buying again and very soon!
Response from LensmartApr 11, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!




