LensmartReviews of lensmartonline.com

What I’m still trying to understand is how this package was mailed out in the first place when, throughout our previous conversations, your team repeatedly stated that the address I provided was incorrect or invalid. Looking back at our message history, there were multiple instances where I was told that another address would be needed because my address supposedly could not be verified. However, I provided proof that other vendors have successfully shipped to and delivered orders to this exact same physical address without any issues. Given that history, I don’t understand how the order was ultimately processed and shipped while there were still ongoing concerns about the validity of my address. The situation is contradictory and raises serious concerns about how this was handled. At this point, I will not be contacting the post office regarding this matter. Instead, I will be moving forward with submitting a claim, as I believe the responsibility for this issue falls on your company. I am extremely disappointed with this experience and will also be updating my review to reflect how this situation was handled. What is most upsetting about this situation is the apparent lack of accountability. Rather than addressing the fact that I never received my order or a refund, I am being asked to place a new order, with the only resolution offered being a 25% discount. I do not understand how that is considered an appropriate solution when the original issue remains unresolved. I paid approximately $160 for merchandise that I have neither received nor been reimbursed for. From my perspective, asking me to spend more money before resolving the first transaction is unreasonable. At this point, I am simply seeking a fair resolution: either delivery of the merchandise I paid for or a full refund. Until that happens, I do not consider this matter resolved, and I am extremely dissatisfied with how it has been handled.

Ordered about 1 month ago...still waiting ...but the way to recieve the glasses is wayyy complicated...post office...home...I went both ways...and they still ask...first and LAST time I order from them.

I bought frames in the Lensmart website that cost $25. Turns out they were too big for me (not to mention the cheap quality of the product, although I didn’t have high expectations for that price) Anyway, I wanted to return them. There was no easy way to ask for a return in their website like any reliable company these days will have. I reached out through their Facebook and email and after having to insist that I needed to return, and didn’t want to exchange for anything, they gave me the address so I could send the product and pay for shipping myself. The cost of shipping it’s almost the price I paid on the frame. This is ridiculous. I paid $10 for shipping, just to have to pay more send it back? I would not recommend Lensmart for ANYONE. Terrible customer service.

Muuten hyvä, mutta pitäisi itse maksaa vaihdosta toimituskulut... Palautus maa USA eli palautus kalliimpaa kun lasien väkisin pitäminen itsellään halusi niitä tai ei....

Terrible!!!! Ill fitting heavy glasses that gives you headaches. I tried to exchange them with their customer care and the customer care is so slow and non-responsive. You have to pay for the return shipping. I will just throw them out and never ever order from them again

Update zu meiner Bewertung vom 13.06.2026: Seit dem 02.03.2026 befinde ich mich mit Lensmart wegen zweier fehlerhafter Brillen mit Sonnenclip in nahezu täglichem Kontakt. Ich habe zahlreiche Fotos und Videos eingesendet, darunter direkte Vergleichsaufnahmen mit demselben Modell in einer anderen Farbe, bei dem der Clip korrekt sitzt. Trotzdem wurde der Vorgang über Wochen immer weiter verzögert. Besonders problematisch empfinde ich: ständig neue Videoanforderungen trotz bereits umfangreicher Nachweise widersprüchliche Aussagen des Supports erst anerkannte Mängel, später wieder relativiert Rücksendekosten von 46 € in die USA, obwohl diese höher sind als der Warenwert und inzwischen die ausdrückliche Forderung, meine negativen Bewertungen zuerst zu löschen, bevor überhaupt eine Rückerstattung bearbeitet wird Zwischendurch wurde mir bereits zugesagt: vollständige Rückerstattung ohne Rücksendung beide Brillen dürfen behalten werden Ersatz für eine der Brillen sei bestätigt Kurz darauf wurde die Rückerstattung erneut davon abhängig gemacht, dass sämtliche Bewertungen vorab gelöscht werden. Ich dokumentiere diesen Ablauf bewusst öffentlich, damit andere Käufer wissen, wie Reklamationen dort im Ernstfall bearbeitet werden.

„Ich würde dort nicht noch einmal bestellen. Mit denselben Sehwerten kann ich bei einem anderen Online-Brillenhändler problemlos sehen, hier war das leider nicht der Fall. Besonders enttäuschend finde ich, dass eine Rücksendung offenbar nur gegen zusätzliche Bezahlung der Gläser möglich ist. Die beworbenen 30 Tage Rückgaberecht sollte man daher sehr genau lesen und vorsichtig betrachten.“

NEVER BUY FROM THESE GUYS TWICE MY GLASSES GOT LOST IN TRANSIT THEY TOLD ME TO REACH OUT TO USPS TO FIND IT AND RIGHT AWAY USPS LET ME KNOW I WAS SCAMMED THEY SENT ME A TRACKING NUMBER TO TWO DIFFERENT ORDERS THEY NEVER INTENDED ON EVEN SHIPPING I WASTED MY TIME FOR 4 MONTHS WAITING FOR THEM BEWARE NEVER WASTE YOUR TIME ON THESE PEOPLE THANK GOD I BOUGHT THE INSURANCE OR I DEBUT I WOULD HAVE GOTTEN MY MONEY BACK THE BIG QUESTION NOW IS WHO HAS MY ADDRESS AND CARD INFORMATION?!?! What strangers did they sell my information too??