Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart Reviews | Read Customer Reviews of lensmartonline.com

Lensmart reviews

Showing 165 reviews with 4 stars · Clear filters

Lucia M.
Oct 10, 2023
My order took about two weeks
My order took about two weeks, I was quite impressed with that! Also they used Buffalo logistics to deliver my parcel to my door step, quick, easy and efficient. In terms of the glasses themselves the frames feel quite sturdy and they look elegant. My most favorite frame is the Christopher frame.
Response from LensmartOct 11, 2023
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress.If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart.Have a nice day.
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Jeanelis M.
Aug 14, 2023
Reliable Customer Service
I ordered some great frames from this place, though when recieved three weeks later, I was given a wrong pair. However, they were kind enough to send me my right pair and let me keep the wrong order I had received! They were quick with their service and I appreciate it nonetheless! (If going by number system, 4.7/5 stars!)
Response from LensmartAug 15, 2023
Thank you for your valued review. We are glad to hear your recognition of our customer service.Your recognition is the biggest motivation for us to continue to make progress.If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart.Have a nice day.
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XAO X.
Jul 25, 2023
Single vision -3.0 lenses were accurate…
Single vision -3.0 lenses were accurate and correct RX. eyeglasses were good quality and light due to metal-acetate frame. Blue light lenses were lightweight and good value. Material for upgraded lenses appear to be polycarbonate so better than plastic/resin. 60% less than retail. Communication via email was poor. Making changes to order is not recommended. Know exactly what you need. I had to request a .5mm smaller PD via email because it wasn't offered in the menu. Mfr'd in China then shipped from US. 2+weeks turnaround.
Response from LensmartJul 25, 2023
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress.If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart.Have a nice day.
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J.are
Jul 19, 2023
Great affordable glasses that came…
Great affordable glasses that came fast. Comes with care kit and stylish cases. Great glasses for a great price. The prescription was correct and I did not have any problems.
Response from LensmartJul 20, 2023
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress.If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart.Have a nice day.
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Tanya R.
Jun 23, 2023
im unabe to get the status of my…
im unabe to get the status of my glasses. they have beautiful stylish glasses I'm excited to get both pairs I ordered 2 wks ago but can't get any updates on it. can anyone give me Information on how long they waited for their pairs from lens mart.
Response from LensmartJun 25, 2023
Sorry for the inconvenience.We will improve our website so that customers can track their packages more clearly. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress.If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart.Have a nice day.
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Tobi W.
May 23, 2023
I'm very hesitant to order from online
I'm very hesitant to order from online, but these truly are some of my favorite glasses I've ever owned. I bought two pairs. These and Persian style. They fit my face perfectly. They give me plenty of room to wear false lashes (if I choose), and they don't slide down the bridge of my nose. I'm so relieved that they fit comfortably behind my ears,
Response from LensmartMay 24, 2023
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress.If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart.Have a nice day.
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Tammy W.
May 15, 2023
I was hesitant ordering glasses online…
I was hesitant ordering glasses online as this was my first experience doing so. Lensmart was very user-friendly and affordable! The quality is great! Got lots of compliments on my glasses. :). Shipping took a bit but only because I ordered here in Canada. I will be ordering from Lensmart from now on for my future glasses!
Response from LensmartMay 16, 2023
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress.If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart.Have a nice day.
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Gix B.
Apr 19, 2023
I am getting a lot of compliments
I am getting a lot of compliments! Customer service is also responsive. The items are also affordable but stylish!
Response from LensmartApr 20, 2023
Thank you for your valued review. We are glad to hear your support and recognition of lensmart.Our team loves hearing positive feedback from our customers and we are always delighted and committed towards providing you with the best products and services.If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart.Have a nice day.
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