LensmartReviews of lensmartonline.com

I placed an order for two pairs of glasses. When they were scheduled to be delivered, I received an email from customer support saying the carrier was having trouble with delivery, and that I needed to contact USPS to pick up the order. When I emailed USPS customer support, I was told they were already being returned to sender. I've been attempting to contact Lensmart about this for a week, but I've received no response. Update: nearly two weeks later, I got information after sending them a message through Facebook since none of the methods on their website work. First I was told I couldn’t get a refund, but they changed their mind once they realized I left a bad review. If you attempt to receive any sort of service from them - check your spam folder because that’s where their junk seems to go (or so they claim). I was asked multiple times to remove this review, but I will not since I haven’t received glasses or a refund. Please shop elsewhere.

This company must be a scam. I read a few other reviews on this site and the same thing happened to me. Purchased two pairs of glasses, waited out the shipping time. When it was finally supposed to arrive, I received a message saying delivery failed contact local post office. Upon doing so I was also told the tracking number had a different address on it. Funny because even when I check my order on the lensmart site today it has my actual address. It's a scam. Update 3/3/22 still haven’t received any glasses but I have received emails from lensmart asking me to “delete bad review”. 🤣 no refund , no glasses just lies.

I have emailed this company multiple times and have not gotten any response. The phone number is incorrect and brings you to a recording as well. The e-mail responses are not within the 24 hours as they indicate on their website and the live chat option does not work. If I don’t hear back from them today I will be reporting this company.

Please do not order any glasses from this company. I ordered a pair of glasses on January 25, 2022. On February 7, 2022 , I tracked my order and the message stated that I would be receiving my glasses on February 9th at 6:35 am. I did not receive my glasses on February 9th. I sent an email to lensmart, on February 9th. I stated in the email that I did not receive my eye glasses and I wanted my money back. I also stated in the email that I was gouge to report them to the Better Business Bureau. They responded quickly via email, with a tracking number in order to pick the package from the post office in my area. I went to the post office in my neighborhood on February 10th. The package was returned to sender, I asked to see the shipping information on the package. Lensmart put a bogus address on the package for my address. I reported Lensmart to the Better Business Bureau.

***EDIT*** After posting this review they contacted me and changed their mind and offered to refund my money but only after I PAY TO SEND THE GLASSES BACK! They said their policy has always been that the buyer is responsible for return shipping regardless of the reason. They also told me that they would only refund me if I agreed to remove this review. I would rather lose the money and warn others not to trust this company at all! *********** DO NOT BUY FROM THIS COMPANY! They sent me a pair of glasses with the wrong prescription. I emailed them immediately after I received them. Three days later with no response I sent another email. They told me to wait 5 to 7 days to adjust to wearing glasses. I’ve worn glasses for years and have ordered from other online companies with this same prescription with no issues at all. They then told me I waited too long to contact them so I’d have to pay to ship them back and they would refund 50% of what I paid. I sent them my first email as proof that I emailed them the same day. They didn’t respond. I emailed again days later and told them I wanted a full refund for the glasses that I paid for and cannot use. I promised them I would let everyone I could know what kind of shady company they are that doesn’t stand behind their product. They have never responded back. I have never had such horrible customer service as I have had with them. They delete negative comments like this. Not just from me, but from others with similar experiences too. I will keep reposting this as often as I have to. Its not even about the money at this point. I don’t want them to think they can get away with treating people this way. Shop with ZeeLool and glassesShop. I’ve ordered many pairs from both companies and they are always amazing and correct!

I ordered on Jan 19/2022 and I haven’t received my order 😭

This company will not notify you if the frames you pick are out of stock you have to inquire about why your order has not arrived to find that out, at that point they will make you pick a different frames and if you used a coupon code the original purchase they will not use it towards the alternative frame and expect you to pay the extra, it took over 20 emails to finally get them to give a refund and that point you will wait forever to get the refund, very very disappointed with customer service and can’t help but feel like I will never get my money back. Stay away from this company unless you like to gamble with your money

I ordered in November never got my order won't give a return they just keep saying it is on the way.