LensmartReviews of lensmartonline.com

EDIT TO SAY: THEY WOULD NOT APPROVE MY HONEST REVIEW ON THEIR WEBSITE. DO NOT purchase from this company. These glasses were TERRIBLY made. The lenses were visibly distorted and caused significant visual issues when worn. Lensmart REFUSED a full refund despite their supposed "30 day customer satisfaction policy". Instead, they only offered a partial refund and demanded that I return the glasses at my own expense, even though the defects were entirely their fault. To make matters worse, the company demanded that I see an optometrist and obtain evidence to prove that the lenses were faulty before they would properly address the issue. Over the course of two months during which I attempted to settle the issue with the merchant, they badgered me for video "proof" of the faultiness of the lenses. I sent them videos over and over, to which they would claim they "couldn't open", or ignored entirely. Keep in mind, their return policy clearly states that if you are dissatisfied, you can return for a FULL refund less the cost of shipping. That's all I wanted. But I was being made to feel like I had to provide evidence for a fault of THEIR doing. They refused to give me a full refund, and only offered a partial refund of the item, AND I had to pay for return shipping. All this nonsense DESPITE their 30 day full refund return policy. It was going to cost me less to just keep the rubbish they sent me. I had to open a dispute with Visa to get my money back, and I WON, because this disgusting company was infringing on my consumer rights under ACCC. Save your hard-earned money from this greedy "business". EDIT TO REPLY: I WAS HAPPY to return, you denied a full refund which is against your stated policy. I PROVIDED you with video evidence. I won the case with visa, so clearly I was in the right.

Order No.: C26051256529757125- Terrible Customer Service. I requested that my glasses be shipped to a Florida address where I was going to be staying for two weeks. ( I live outside the US) The glasses never arrived. After tracking my shipment, I found my glasses were delivered to my mailing address (which is just a mail forwarding service). They do not have my order either. I went back to Lensmart with proof that I requested shipment to Florida and they just kept responding with the same tracking info instead of admitting they made a mistake and fixing it. They put the responsibility on me to track my glasses and figure out where they were. I have been dealing with this for weeks and still have no glasses. They sent me to a chat to get help, and the chat service told me now I'm out of the allotted time to report an issue since it's been more than 14 days. I'm getting the run-around.

The package never came and they didn't refund me. Waste of money.

Malgré avoir lu bien correctement concernant le retour possible si j'étais insatisfaite, le retour est complexe et payant et au final nous réponse pris avec nos lunettes ... très déçu de ce site

The prescription glasses I ordered were completely unusable. When I complained, Lensmart claimed the PD wasn’t on my prescription. I sent a screenshot proving it was, and although they eventually realised their mistake, they still tried to blame me. I also paid extra for their insurance in case of any issues, as I wasn’t confident ordering from China. That insurance has been completely ignored throughout the process. They then argued that my PD was slightly off in one eye, despite the fact that every pair of glasses I’ve owned has been made to those same measurements without any problems. These glasses are so badly made that I literally have to lift them above my nose to be able to read properly. Lensmart continues to insist the glasses were made correctly and refuses to acknowledge the insurance I paid for. They have stopped responding to my complaints and now expect me to pay for replacement lenses identical to the ones that were unusable in the first place. Unless you’re only buying clear frames, I’d avoid this company. And don’t waste your money on the insurance—it’s worthless.

The frames were on the cheap side but the lenses at least were correct. I’m having to handle very very carefully as to not break them. The shipping took 6 full weeks from order date to my mailbox. Not worth the savings!! I will not order from them again!! Also, customer service was non responsive. I finally received a Messenger message from them after emailing requesting a refund for never receiving. Who does that?!

I bought the Andrea frames and paid close to 80 for flimsy frames and they came bent! Horrible!

I bought a pair of glasses from this company last month and I asked to exchange it with another one since the prescription was wrong. They said I need to pay extra money and I paid by PayPal. They told me to send the old glasses back to their warehouse address in California. I sent it and the glasses has been received with them, but they don’t send the new glasses and not replying to my email. I believe this company is illegitimate and wants to charge people without sending the glasses. Just be careful, returning and exchanging is not as it says in their website.