LensmartReviews of lensmartonline.com

I don’t ever leave bad reviews, like ever but I ordered glasses on February 12, 2022. I emailed them in March because I never got a shipping email. The customer service said they were “sorry” because the frames were not in stock. I was really upset, and went to the website, and the glasses that I ordered are still available and said nothing about them being out of stock. I took a screen shot and they said that that was a mistake. To be clear the glasses were not out of stock when I bout them. So why would they let me pay for it, and then NOT reach out if they didn’t have them. I have gone back and forth with customer service, and they keep saying glasses are still not here, it’s been over a month and a half. Customer service says that I can’t call to talk to someone, and they are not giving me a refund. PLEASE listen to the bad reviews. This place is a scam.

Never recieved the glasses. Customer service very unprofessional and tried to guilt me into keeping the order, but changed the expected deliivery date repeatedly.

How did you reply to my email Feb 18, I ordered my glasses Feb 22? Thanks for lying. You didn’t email anyone. Good cover up tho👍

Their website lists "free returns" and yet if you're requesting a refund and to return the glasses, customers have to pay for return shipping! This is most definitely not free returns. Buyer beware and I wish I had read all reviews before ordering. It was a mistake to order from this company and I will be opening a dispute with my CC company. Save your money and purchase from better companies

Received incorrect lenes last week 3/22/22Tuesday. B=Called customer service at 678-664-9621 only to get a voice message to their website. Sent information for them to refund and steps to getting a shipping label. But haven't received one yet. All these people do is to tell me to send money to their paypal account which isn't a paypal account it's their website how crazy it that people. They are located in China but they may operation in California but their glasses are shipped from China. So,buyer beware you will have to go through your credit card company to do a charge back!

Do not trust Lens Smart. Several of the reviews are fake, and not to be trusted. I saw the bad reviews, and was hoping I wouldn't be one of the cases. I couldn't find prescription safety glasses this cheap anywhere else. However, I should have listened. I made a purchase February 19th, and after 3 weeks of not hearing anything or their website updating my purchase, I sent an email to them. Emailing them is the only way to contact them since their phone number tells you to email them, and the support chat does not work, or even exist. I did not get a response from the first email, so I sent another one a week and a half later, this time threatened to cancel my payment if they do not respond. After another week, I submitted a report through PayPal. If you are going to be like me and ignore these reviews hoping to get easy glasses, make sure you pay through PayPal. Do NOT just pay with your card, especially a debit card, through their website. I was able to get my money back because PayPal allows you to report scam purchases to get your money back. If you are just looking for cheap prescription glasses, just go to zenni or somewhere else reputable. It's not worth the trouble.

I ordered my 2 frames since February 5th till now still processing. It's look like all ripoff. I didn't receive your email and it's seems you contradict yourself from your response. "You said it seems I didn't your mail, I need to confirm my prescription before my customize glasses will be made . This it's on hold" how will I confirm to a mail you never sent. Pls just refund my $72.

Save your money. Go elsewhere. Yes, Lensmart appear to have very beautiful lenses, but you won't ever receive them. I purchased the Nevaeh glasses from Lensmart. Against the swathe of negative reviews, the positive ones and the lovely lenses swayed me. I placed my order on Feb 09, 2022. I then chased on Feb 28 to enquire on whereabouts as I had not received any shipping alerts. Lensmart said the colour of frame I wanted was now out of stock. I expressed my disappointment because their website hadn't been updated to reflect this and I hadn't been informed by email. Lensmart said the frame I wanted would be available March 21. I agreed to wait. Today, March 22, I chased them for an update. Lensmart said the arrival time of the frame has been postponed to the end of March. After reading many of the Trustpilot reviews I understand others have fallen into this exact same situation. I therefore quoted their refund policy to them which states: "A refund request made after the glasses been shipped and in transit, we can only refund 70% of the amount of the order due to the cost of the order." My order had not been shipped therefore I am entitled to a full refund. I never received my refund and have raised a report with Paypal who will issue a refund. Such a shame. You can get the exact same glasses on Polette.