LensmartReviews of lensmartonline.com

Me hicieron unos espejuelos progresivos que me molestaban mucho pero ellos me dijeron que en la primera semana era normal que tenía que esperar y terminaron ocasonandome daño ocular. Cuando fui al doctor me hizo pruebas y detectó que el PD está mal. Cuando les reclamo me dicen que su política de devolución es el 50% después de una semana. Yo esperé a ver el doctor una semana después por lo que ellos me sugirieron y ahora no me quieren reembolsar el dinero

I have yet to receive my order. I called they didn't answer. The email seems shady. Very disappointed. At this point I regret ordering from them! I order my sons from a different company that I always ordered from he already received his. Can anyone tell me if this company is a scam??

When you call the phone number for customer services its a joke. Its a foreign lady telling you to email them, then when you do email them no one gets back to you. I took a chance and rolled the dice and I lost, I will pay more money next time to Pair Eyewear where I got my last glasses through because atleast they have a phone number that works and they email you right back !

The two pairs of glasses I was sent I waited almost 2 months for. They arrived broken (lenses, frames, the boxes they put the glasses in & the soft case they use). I’ve been going back & forth with customer service for over a week & they’ve now ghosted me since requesting a refund, which only happened after they gaslit me. They ship glasses in soft felt cases, (which they advertise wire cases online) in flimsy boxes, in a bubble wrap bag. But they’re packaging wasn’t the reason my glasses arrived broken in multiple ways. I wish there was a way to add pictures. ****UPDATE!****I’ve still yet to be issued a refund. 🫠 they continuously pointed out that I’d get my refund faster if I deleted this review, & since I refused I’d have to wait the full time. Which is apparently never cuz it’s been almost a month. This company is a joke. Wish I would’ve seen these reviews prior. Don’t waste your time money or energy on these people. Super sketch.

The absolute worst experience with this company. I ordered a pairvof glasses and they sent me someone elses prescription. I contacted them many times and they insist I filled in that prescription and want to charge me for another pair plus send the other pair back to them. They said I need to pay the shipping also. What kind of company treats their customers so poorly?

I made an ordered for a few pairs of glasses on April 4th and it is now May 2nd and I have yet to receive my glasses or have any way of getting in touch with someone about where they are or how to get my money back!

I ordered glasses on April 4, 2022. They FINALLY arrived April 22/23, 2022. They looked ridiculous on me...way too big for my face. I emailed CS asking for a refund...a polite email at that. They replied with wanting to see a picture of me with the glasses. I said um no, u don't need a picture of me with the glasses on. I asked politely for a refund, so that's what I want is a refund. Later that day I received another email with a response of they would let me pick a new pair of frames. No offering me a refund like I had asked. They have a 14 day return policy...but apparently not since they won't REFUND ME MY MONEY! Good thing these were only $15. Not out too much money, otherwise I would fight them on it. I wish I would of read reviews like this before purchasing. I will be going back to the very helpful and great customer service company of Warby Parker. U may pay more but its DEFINITELY worth iy.

Ordered almost 3 weeks ago. Have sent 2 emails inquiring where my order is. No responses. Not happy. **** Update. Ooohhh, I received a reply after posting this. An email that simply said "We received your email. We have replied." That's it ! Nothing at all about my order. Smh.....😡 ***** Update 2 : received an email saying they just canceled my order, due to "overtime unpaid". What the hell does that even mean ? Order was paid for when it was placed. Oh, and then they asked, in all caps, "NOW COULD YOU PLEASE DELETE YOUR NEGATIVE REVIEW?" Haha, NAH. It's staying. And I expect a full refund or the glasses that I paid for. 😉 ***** Update 3 : seriously.....payment was made through PP on the date the order was placed. I have already opened a case against you through PP to get my money back. You guys are a joke.