LensmartReviews of lensmartonline.com

Absolute cheap products and for optical glasses the worst quality, so much that opticians rejected them. Costumer service WOULD NOT accept my returns request. Avoid at all cost

Horrible customer service…. I will NEVER buy from them again.

DO NOT PURCHASE FROM THIS COMPANY!! SCAMMERS!! I should've known it was too good to be true. I bought a pair of glasses for $136 and never received them. After 2 months of going back-and-forth on email I filed a claim with my credit card company, and lensmart online lied, telling my Credit Card company that the item had been delivered. However, I have multiple emails from lensmart saying the item could not be delivered and was not delivered, also saying that I would need to file a claim through their own insurance company, which is absolute bull. They admitted multiple times in writing they were not able to deliver it after 2 months of stringing me along, and ultimately offered me a partial refund for the glasses that I never received. I wish I would have looked at Better Business Bureau for a review of this company before ordering my glasses because there are many, many other complaints, very similar to mine, and the company is not accredited by the Better Business Bureau and has a score of "F." there are many other reputable places online to buy glasses. Don't lose your money on these lying scammers!

Do not use! Ordered one pair on 5/6/26 and received them 6/16/26. Very slow. I received the correct frame ordered, however the right lens did not seem correct. I had my OD's office verify. Lensmart made the right lens incorrectly (left was fine). I immediately contacted Lensmart at their designated email to address for issues (cs@lensmartonline dot com). I repeatedly sent emails daily, detailing the issue. After 7 emails, I have received a response full of questions such as: "We perform a prescription check on all lenses before shipment. If you believe there is an error with the lenses, could you please provide a video showing the verification?" A VIDEO? Their website lists "Easy returns. Not the perfect fit? Enjoy simple returns within 30 days" I continue emailing asking simply to return the glasses for a full refund per their guarantee. Order ID 1720858 Email as of 6/29 from Lensmart customer service below. Keep in mind the return policy statement on their website states "EASY RETURNS Not the perfect fit? Enjoy simple returns within 30 days." "Dear Angela Johnson, We confirm receipt of your Email. Thank you for contacting us. We need to verify your prescription before providing a return address. Your prescription does not list a PD value, yet you entered "PD62" when placing the order. Where did this PD62 figure come from? We will provide the return address once the information is confirmed. The glasses were manufactured based on the data you provided, and we also perform a prescription check before shipping. There was no manufacturing error. Under our policy, a full refund is not available. If you believe there is a defect in the lenses we produced, you must provide proof for us to process the claim." Google AI summary for Lensmart: "Lensmart is a highly polarizing online eyewear retailer. While many customers praise its affordability, stylish variety, and virtual try-on tools, it struggles with inconsistent prescription accuracy and slow or unresponsive customer service.Check out the experiences and trends reported by buyers across platforms:🌟 What People LikePrice and Value: The retailer is highly praised for its deeply discounted frames and frequent promotions, making it a great option for budget shoppers or backup glasses.Frame Selection & Features: Reviews on platforms like Trustpilot highlight a wide variety of trendy styles, lightweight materials, and useful features like spring hinges and blue-light blocking lenses.Website Experience: Buyers consistently note that the website is intuitive, and the virtual try-on tool is highly effective at helping users choose frames.⚠️ Common ComplaintsPrescription Accuracy: There is a consensus among many users on platforms like Reddit r/glasses that the lenses can be distorted, warped, or improperly made, especially for complex prescriptions like progressives or high astigmatism.Customer Service: Many shoppers on the Reddit r/glassesAdvice Thread report that getting help, processing returns, or issuing refunds is notoriously difficult. Communication is generally limited to email, and some buyers have been frustrated by partial refund policies."

I ordered prescription glasses over a month ago. The package was lost by the courier, and dealing with Lensmart's customer service has been a total nightmare. They take 2 to 3 days just to reply to a single email. After weeks of back-and-forth, I provided a new shipping address as they requested. Their response? They claimed they 'arranged the reshipment' but immediately followed up saying the frames I ordered are out of stock. They have no inventory, no tracking number, and no real solution, yet they had the audacity to ask for a 5-star review! This is unacceptable, especially when dealing with medical prescription lenses. Thank goodness I paid for Seel Protection, because Lensmart's service is completely unreliable. Avoid this store. Order C26051410251525780

Horrible customer service. I sent a Cancellation request within hours of placing an order (before it shipped). Instead of LensMart simply cancelling the order, they haggled me for days over email about my request until they ultimately stopped responding. As a result, I had to dispute the transaction with my bank. Now I'm dealing with this nonsense behind a simple order cancellation LensMart refused to fulfill. Very suspicious & untrustworthy business. Do NOT shop here!!

Absolute scam. Sent me magnification lenses and have spent 2 weeks asking me to send videos of an optometrist measuring the lenses to prove I can’t see through them. They refuse to fix it or refund it. Absolute waste of money and breaching Australian consumer laws, which was my concern to start with. Frames are as described. Lenses are a scam. Customer service is a robot. Absolute waste of money.

I ordered a set had all my information & requested a refund due to prescription is blurry. Ive gotten nothing but a run around. The worst customer service ever. Im not happy. I won't be returning. I'll get my prescription from a local source. Thanks Cherylann