LensmartReviews of lensmartonline.com

I’ve been waiting over a months for my glasses. I’ve emailed at least 5 times now and get a very generic response saying it’s on the way. I’ve asked for a refund multiple times and have been told they can give me 15% off my next purchase.

For the record, I have never left a review on any website even if I wasn't happy about the item but, this is ridiculous. If I could give 0 stars believe me I would. I was so excited to purchase glasses from this website. I found the perfect glasses that I liked and I made a purchase. Now mind you this purchase was made October the 14th today is November the 2nd and I still have not received glasses yet. They told me 3 to 10 working business days which should have put my order on the 28th again, today is November the 2nd and I still have not received my glasses. I reached out the customer service a week ago and they told me they confirmed my purchase and to just be patient. I don't understand how someone in need of glasses could be patient when my 3 to 10 days have passed and I haven't got any confirmation, any updates, I haven't gotten email nothing pertaining my order. I would never ever in my life never order from this website again. I've ordered my first pair of glasses from glasses USA with no problem. They gave me a certain amount of days of shipping and they came exactly as they said but this website. I'm just very disappointed in this website. Very disappointed. For future reference, I feel that when someone orders takes longer than expected someone should at least reach out to the customer or just anything that makes the customer feel secure about their order. I hate that once you place your order on this website you don't hear anything from anybody. It just like crickets like silents and I feel that communication is a big key and I felt that this website should have stayed in contact with their customers. I constantly tracked my package everyday with no updates. Not anything. The last week or so my package has been at the same destination. That said departed, then it said it arrived then departed again from that same facility. I don't understand how the facility that they say it's in is only 3 hours away from my house, which means it should have been shipped to my house by now. All in all I can say is the website has beautiful glasses and that's what drawed me in but, I honestly would never order from this website again. This is ridiculous how long it takes someone to get glasses from this website. You guys need to either have a shorter shipping or your customer service need to be better at communicating with your customers.

Please don't hive them any money. I have been waiting two months for glasses. I orderedthem Sept. 2022, it is now November and can't contact them.

Can we give 0 stars!? Ive been waiting for abt 4 weeks now for my product!!!! No customer service # just an email! This is why I hate ordering from the internet. This is the first & absolutely very last purchase from this company.

I wish I would’ve read the reviews before I put an order in. I’ve literally been sitting here watching my package arrive and depart from the same facility for the past 5 days it’s now 10/31/2022 and still no movement smh I will never order from this place again. Arrived Shipping Partner Facility, USPS Awaiting Item COMPTON, CA 90220 October 29, 2022, 11:31 am Shipping Partner: FAST TRACK EXPRESS INC. Departed Shipping Partner Facility, USPS Awaiting Item COMPTON, CA 90220 October 26, 2022, 5:46 pm Shipping Partner: FAST TRACK EXPRESS INC. Arrived Shipping Partner Facility, USPS Awaiting Item COMPTON, CA 90220 October 26, 2022, 11:21 am Shipping Partner: FAST TRACK EXPRESS INC. Shipping Label Created, USPS Awaiting Item COMPTON, CA 90220 October 26, 2022, 5:49 am

I ordered two pair of glasseson 10/2 and have not received yet. I tried to cancel and ask for a refund still haven't heard from. Why isn't there a phone number to talk to customer service representative in stead of sendinga email. Just refund my money period.

It really disappoints me that this company is so hard to work with. I really love how cute their frames are and I have received a pair in the past that I loved, but on more than one occasion they send me glasses with the wrong prescription. This last time I ordered 3 pair and one was correct but the other two were absolutely the wrong prescription and they are completely useless to me. I don't understand how they got one right but the other two wrong. I keep going back and forth with the email customer service to get them exchanged for my correct prescription but they keep asking me questions to which I quickly respond, but now they have just stopped responding to me. Very frustrating

Ordered glasses on 10/02. Here we are 10/31 still no glasses. Emailed customer service and was told to be patient. Smh. I will never use thus company again. My order has supposedly arrived and departed the same facility multiple times. The confirmation email said 3-5 days for processing 12-16 for shipping. Here we are a month later and still no glasses. I'm about to request a refund