LensmartReviews of lensmartonline.com

I ordered 2 pair of prescription glasses and paid the extra for priority shipping, which the website stated was in 3 days. Three weeks later the glasses came. The origination address on the package showed they originated in China. I could not see with the glasses. I emailed customer service the same day as received letting them know that there was a distortion in the lenses of both pairs and asked for a refund, as stated on their website. Instead they said they want to “make it right.” Prescription info confirmed and I haven’t heard from them since. No refund, no glasses and all they have done was send me another copy of the original tracking proving I got the first ones, like they didn’t understand my issue. Possibly a language barrier but I definitely don’t recommend ordering from this company.

Been 10 days since it allegedly shipped with Canada post ... they haven't actually handed canada post the package and when I emailed I got a generic response saying usps takes up to 18 days... funny since my tracking information is for canada post... even the tracking link they sent in the email is for canada post... shady company... use clearly.ca if your in canada had my glasses within a week from them ... lensmart is a scam will be disputing the charge

Buyers beware. Terrible customer service.

I’m almost done paying for them and have not received them yet

The order took a month to arrive. The glasses were beautiful however the prescription in them was wrong. I notified the company via email because they do not have a contact number they responded once by saying that my glasses were not bifocals they were progressive lens. I contacted them a second time to ask if they could correct the problem and I have yet to receive an answer it has been a month. I have two pair of glasses that are unusable. I would not recommend this company to anyone

I ordered 4 pairs of glasses and still have not received them. The tracking keeps saying its in the partner facility but doesn't indicate that they have been sent. I have email 4 times with no response. Unacceptable.

SCAM ALERT HORRIBLE SERVICEp.i ordered on the 9 September and 2 months later, I still do have my glasses. I feel very disappointed. Rather opt for a nearby optometrist.

DO NOT TRUST THIS COMPANY!! This is the first & absolutely very last purchase from this company. THERE'S NO COSTUMER SERVICE. the number doesn't work. The emails never get responded. This is regarding my order from Aug 31st. One of the 2 prescriptions is WRONG!! I wanted them to be replaced for the right prescription or return the pair but, It has been over 2 months now and no replies to my emails. I went and left a bunch of messages on FB messenger and their very generic response keeps saying they are closed, blah, blah. I get no help at all. I really don't know what kind of scam they are running. THIS IS A VERY DISHONEST COMPANY-- DO NOT DO BUSINESS WITH THEM EVER!!! Nobody has responded me back and I have been trying to reach them for 2 months now. I really tried give them a chance before my review but they obviously don't care about their costumer. VERY DISSAPOINTED AND AGGRAVATED TO DEAL WITH THEM. Now all I want is my money back!! So I can go to a trustworthy company and get my glasses from them. This is my order #C90179914513664017. I need my money back. I will be leaving my reviews on all medias until I get my money back. Update: Company still a disgrace! Continuing with the dishonesty. Now they are saying 20 has passed since I first emailed them which it was 2 months ago, that's how long they took from them to reply back. So they cannot do anything about it because it has passed the days period. you need at least a week to adjust to new glasses I was thinking that I will adjust in few days. I didn't think my prescription were wrong. Until nothing had changed in 2 weeks ( also keep in mind these are sunglasses prescriptions I only wear them when I drive, it takes longer to figure out that the prescription is wrong if you're not wearing them constantly) This was when I reached out but NO ONE REPLIED BACK.They only reason why they have replied now is because I left a review otherwise I would've still being ignored. First of all I want to clear up that on the time of my review, THIS WAS THE FIRST TIME that I have asked for them to refund my money. on the emails that I have sent and all the messages I have left onFacebook all I was ever asking in each of those messages is to get my glasses/prescription fixed not a refund!!!! BUT THEY HAVE NOT MENTIONED THAT in their report. ONCE AGAIN BEING DISHONEST!!. Don't refund me send me a new pair of glasses with the right prescription!! That's the right and honest way to do it. How come none of my emails was replied?? Why couldn't you offer to fix them?? THIS COMPANY IS DISHONEST, SCAMMING PEOPLE. I will be posting copies of this and you vague replied on all media platforms!! Even after leaving this update, they still didn't care. I am a business owner and i cannot imagine doing something shady like this to a costumer. I guess they are really hurting for money besides being very dishonest. I'm telling you this Lensmart -- all I asked was for one of the pairs to get fixed. You wouldn't do it. THIS IS ANNOYING but the money that I lost with your company take it as a donation. Thank God I'm not hurting for money.