LensmartReviews of lensmartonline.com

Terrible experience. Paydal Was supposed to take me back to the site instead of charging me . Instead it charged me. I have been waiting 4 days for lensmart to give me a refund . They reach out to you by email in the middle of the night and then ask you. “Why are you getting a refund” then 24 hours later they reply again. Just give me my money it’s none of your b buisiness . Also I’ve been asked twice the same question that I already answered I feel they are scamming me to wait out the 7 days before you can get a refund. Do not shop here. I will make it my mission to warn others .

I can't see a thng out of these lenses and it took them over a month, I ask them to replace and they won't respond I paid for the frames and then they told me I had to add 38.00 plus and I even sent a screen shot of my prescription and they still got it wrong. I am filing a complaint against the because I paid all total are 60 plus dollars for something I can't even use. Buyer beware. Poor communication and very very bad customer service.

I ordered 3 eyeglasses and it's beautiful. On the other hand, I cannot wear it because it is not clear and blurred (I put my prescription and I compare it with what I am currently using and it is not really useable). Order Number: CA2418985595792120

I ordered a pair of glasses and they didn't fill my prescription correctly. I loaded the prescription so I would not make a mistake in typing and they still were wrong. Needless to say after several emails back and forth because their is no number to call, I never got a resolution and no refund. I was told in other to rectify the problem I had to pay for the shipping to send back. What a waste and very disappointing I can't afford to lose my hard earned money!!!!🤬

I placed an order in September for 2 glasses. Since my credit card was charged but I didn't hear from the vendor, I sought some status update. With the only venue to communicate with them is via email, I sent several requests without receiving any response. They never shipped the order despite charging me for it, so I had to dispute the charge. I never heard back from them.

I wish I had read the reviews before buying glasses! I have emailed this company several times and no response! How is this company still operating? I’m contacting Klarna to let them know about this company and how they run business! I purchased my glasses 3 weeks ago and they sent me an email saying shipped with a tracking number. When entered in USPS tracking it states they have not received package! I ordered from Hip optical and got my glasses super fast! The thing I’m really concerned about is the poor communication between the customers and customer service????? Why is Klarna allowing a company like this to be on their platform? I want a full refund!! To be continued…. Lensmart sent me an email to change my review for 15% off my next order! I will not be ordering again! You guys need to read the terms and conditions! They go through third parties and the glasses on the website are references… so you may not get what you want! At the bottom of terms and conditions in very fine print it has a Hong Kong address. In the shipping description on the site it says USPS will take ect amount of time, which is deceptive at best. I literally thought this was a legit site in America. I will go back to another company for my glasses, I suggest you do too! PS in the response to this review from Lensmart I can’t even click on the link. When they emailed me to take this review down they did not include this tracking information. Update today is Nov 29,2022 I still haven’t received my glasses and when I track them the tracking information is the same as it was when they said they were shipped!!! Beyond frustrating! I just want a refund! I did however find some consumer entities that we can report this company to! Do your research if you’re not satisfied! They do have standards they have to go by. You do not have to lose a dime to these crooks!

RUN AWAY FROM THIS COMPANy!!! The Absolute WORST, most TERRIBLE customer service!! I looked up the return policy before ordering which stated, “Customer service will respond within 12 hours… 14-day return/full refund with no questions asked.” Glasses came with wrong prescription in the right lens so I contacted customer service only for them to respond a week later & I explained to them the problem. Only to have a back and forth email about them not allowing me a refund! I am beyond frustrated and want my money back!!! This company cannot be trusted & does NOT stand by their return policy! RUN AWAY as fas as you can!!!

Theres no option to give a zero. Ordered over 2 months ago. The first time delivery was attempted, i found out lensmart did not provide my apartment number, much less the proper street name to usps depsite me clearly providing that information. Despite that i requested a reshipment which was supposed to have been send Nov. 2nd. I called usps as my tracking had not changed or been updated after weeks and they told me that customer service didnt even give me a new tracking and that the package just shows as returned to sender. Customer service responds robotically. I have emailed around 9 times trying to get an update and last email their response was barely understandable and pathetic. Disgusting scam. Thanks for making me wait 3 months to literally see. As you can see from the response below they cppy and paste. Via email i have communicated multiple times that it was not an error on my end. I provided my full address with apartment number. Customer service says they will only refund me 70% despite repeatedly sending screenshots of the order which provided my full adress.