LensmartReviews of lensmartonline.com

Buyer beware… had issues with both pairs I ordered. Said they’d exchange, sent more money to cover the cost difference, never received the new glasses… now I’m out over $200 with useless glasses! Horrible company, horrible customer service!

TERRIBLE. 1. I ordered glasses 22 days ago 2. Tracking says it has not yet been received by USPS although a label was created, thus the tracking number. 3. Where are my glasses? 4. I have emailed customer service twice. Each time I get a cut and paste response. I asked point blank, Where are the glasses? Do you actually know where these glasses are on the surface of the Earth? The response is to "Please confirm your order number." THIS IS A CHINESE COMPANY. I have nothing against the Chinese, but you need to be clear about shipping times and place or origin. I believe my glasses are stuck on a ship possibly or maybe just plain lost. The problem is I am at an RV park and took their original statement of 20 days to get the glasses as truth. IT IS NOT! What is more the customer service does nothing to follow-up or give further info. Please tell me the glasses are coming from China and may well be in transit. Do you have a way to track their location from the time it leaves your factory in China till it makes it to USPS here in the USA? What does that tracking say? So completely frustrating and I just hate it when companies don't disclose information about who and what they are. I will never deal with this group again. I hope I can somehow get these glasses before I leave Houston in another month. I have very little hope that I will ever get my $76 back if the glasses are lost or arrive after I leave the city.

ordered glasses on oct 25 its been over a month and still no glasses.... tracking updates are a back and forth of "received and shipped" to the same partner facility. I will start a campaign to warn other buyers to be ware of your scamming business practices!!!! DO NOT ORDER FROM THIS COMPANY!!!!!!!!!

The first pair i got was awesome. So I ordered 2 pair the second time. My glasses was 2 mo late. And when they came the was a big gap on one pair the other had some stuck on it. So I emailed them how to return no response. It been a month now. Very unhappy with my two last pair.

The glasses are cute But the experience has been horrible. I ordered progressive lenses and every time I put them on it is like I have an ocular migraine they are so blurry they are not the right prescription. The only solution they could give me was to send me some reader Lenses and I could pop them in myself. This is very unprofessional. I have went back-and-forth with this company and they’re horrible they’ve asked you for the same information three or four times don’t order from this company it’s a scam!

Please, please, please DO NOT BUY FROM THIS COMPANY. THEY ARE FRAUDLENT AND STEAL YOUR MONEY. WHEN PRESSED THEY SEND YOU A FRAUDULENT PERSCRIPTION . THEN WHEN YOU ASK TO RETURN THEY IGNORE YOU. WHEN YOU SEND THE GLASSES BACK THEY JUST KEEP THEM AND YOU ARE OUT. EVEDENTLY THEY HAVE SOME ARRANGEMENT WITH PAYPAL CAUSE AFTER I OPENED A CASE AND PERSENTED ALL THE FACTS . PAYPAL RULED IN THEIR FAVOR. PLEASE LISTEN TO THIS REVIEW. I AM OUT $132 FOR NOTHING. THEY ARE THEIFTS!!!!!!!!!!!!!

I ordered a beautiful pair of glasses from them. It took almost one month to receive them. When I received them the prescription was entirely wrong as I couldn’t see anything through them. In the meantime prior to receiving these glasses I ordered 2 additional pair of the same style just different colors. I contacted lens mart through their customer service email to request their address to return the first pair of glasses so they could correct the prescription. I contacted them the same day because I received them. This was almost 2 weeks ago. I also requested to cancel the order for the other 2 pair of glasses I ordered. As of today, I have not received any kind of response from them. I received new glasses the prior weeks from other online companies and the prescription was correct in them so after reading previous reviews it appears they are not skilled with prescription glasses. BEWARE!!!

First time buyer, but I have purchased progressives many times on line with no issues. I saw these frames on the Lensmart site I loved so I orders them. I received my glasses with the progressive lenses. They were not made properly and are unwearable. So far. The email solutions are -1. switch to single vision lenses. That’s not a viable option. 2. They will “turn up” the reading area on the lens & send it to me. Not happening - I’m not paying another company to change the lens on a brand new pair of glasses. I have asked for a complete new pair or a full refund by Friday (this has been dragging on with one sentence emails from them for 2 weeks now). If not, I’m contacting my credit card company & filing a claim for a refund. DONT BUY HERE, especially if you need progressives. They don’t know what they are doing and the customer service (or lack of customer service) is poor & not acceptable.