LensmartReviews of lensmartonline.com

Tomorrow it will be a month since I ordered glasses from Lensmart. Tracking stopped in November. I have not heard anything but, the same computer generated answer that's really not a answer. I'm afraid this company maybe a scam and all the good reviews are not legit. I will hope they save face and come through soon.

Placed an order online on 24th November. I was told that the glasses would be there within 2 weeks. I have tried emailing them a few times. Tried contacting USPS after receiving the tracking number and was informed that it is with a partner shipping agency (Fast track) and I am unable to reach any of them! Order number: CB2508371982708365. It is very frustrating especially when you need “prescription” glasses. Update: I get an email from lensmart stating my order should reach within 12-18business days. When I was placing an order on your website I was told that I would get my item within 2 weeks and now you say that it would take around 12-18 business days? I placed an order on 24th Nov 2022 and it is 13th Dec now. As per your calculation I should receive my package sometime this week (12-18days). But USPS has not received the package in the first place and it is still with Fast Track in transit (which I am unable to track) This is totally unacceptable as I DO NOT have any legit update from your side or the carrier or USPS. Also, what is with “custom clearance” to ship goods within the country!?

Quality of the frame was fine, the glueing wasn't as sturdy as other places I've gotten glasses (Zenni, Eyebuydirect, Clearly). The lenses were the worst I've experienced. After giving the glasses a few days of consistent wear, I was noticing more headaches and eye fatigue. I realized that the lenses distorted images when tilting my head and moving it around - never experienced before with other glasses. It is a quality issue in how they are made. I emailed the company and heard nothing back. Messaged on Facebook and they are doing everything they can to weasel out of the quality guarantee and refund. First they said I was over the 15 day window (which I was not), then they said that their 365 day guarantee applies only to frames (their policy does not state this). Purposefully vague wording to avoid honouring their policies. Then they said I need to talk to customer service, which has no phone number and no one has replied to my emails yet. Would strongly caution against dealing with this vendor.

BUYERS BEWARE!!! I order a pair of beautiful reading glasses l received my glasses quick!! but when I tryed them on the prescription was all messed up! The bottom part for reading was perfect but to see far away was so blurry!! I couldn't see it was hurting my eyes l reached out to Lensmart they asked me to send the glasses back l sent them back and l made sure that l paid extra for a signature? I sent Lensmart the tracking number whomever it was replied and said that the warehouse did not get the glasses until l informed them that l have proof that it was signed for, they continue to respond back to all of my emails saying " send us the prescription for the distance for your glasses I've told them 3 times in different emails to Remove the distance from the glasses just leave the reading portion, someone is playing games!! Don't want to remove the distance l don't want a refund! Because I love the glasses and l want to order more, has anyone ever spoken with a live person?

It took over 1 month to get my prescription glasses delivered. I ordered my glasses with a black frame with clear lens. When I recieved them the lens were tinted in black. I need this for driving because I can't see far. Why would I order a tinted pair to make my vision worse? This is such a disappointment since I already had to wait so long. The glasses are also, made out of very cheap plastic material. They are very loose and don't sit on my face well. Accordijg to their measurements online, it would've fit my face perfectly but in this case no it didn't. I constantly have to adjust them. I tried getting in contact with someone on email, social media, and calling but can't reach anyone. I paid $75 for these and now I'm stuck with glasses with tinted lens. I have my order receipt and not anywhere on there does it state that I ordered prescription glasses with tinted lens. The picture even shows only black frame with clear lens. I wouldn't recommend this company to anyone. It's very hard to get a hold of anyone if there's something wrong with your order. So far, no one has reached out to me even after leaving messages.

I wish I had read the reviews before I purchased. I went with this company based on word of mouth; I work for an ophthalmologist so I was elated to hear of a place that could fill Rx's for a decent price with great styles. However, this all became a huge nightmare... After receiving my order, that first day I knew immediately something was wrong with the lenses. I could only see through the center; every area of peripheral vision was distorted/warped/blurry (meaning I have the wrong shaped lenses). I contact the company trying to see if I made a mistake when ordering; after providing my original glasses Rx request, I was told "we have customized the lens for you according to your original RX" then tried to have me test to see if the Rx was correct? I confirmed that the Rx was correct, but something was wrong with the lenses, asked if maybe the PD (pupillary distance) was the reason for the issue in the larger frames? Was again told "we are sorry, but you have the Rx you ordered"... I repeat again I know it is not the Rx, but the lenses themselves that are the issue. I verified with my ophthalmologist that the Rx was correct and had them check out the lenses... they are spheric (which is causing the whole problem I am having) not aspheric (as I ordered). I present the company with this information and am told "we checked your order and found that you bought aspherical lenses", to which I replied "I am aware that is what I purchased, but that is not what I received. If I had aspherical lenses, then what is causing the distortion? I need new glasses made, I'll ship these back and pay any difference"; their response "sorry, what do you mean? are our lenses bent? can you send a picture for us?"... By this point I just want this taken care of and am at my wits end. I again explain the problem, tell them my ophthalmologist verified the problem, and that I am requesting either new lenses be sent out to me, or an exchange of whole product in which I will pay for any difference in price; I just want to be able to use my glasses. After waiting a whole day, I get a response of "sorry, there is no problem with our lenses, maybe the frame is too big for you, you can change to a smaller frame"... at this point I am completely done with them and in so many words express how dissatisfied I am with their lack of customer service and care. This isn't just some accessory, or clothing product, this is for people's vision for Christ's sake! You shouldn't have to battle with them to get something corrected that you know for a fact is wrong. Terrible customer service, waste of time and money; STAY AWAY! Go someplace that will take the time to listen to their customers and treat them well, this company is clearly just in it for the money. Will never order from them again.

Buyer Beware The order #Order NO: CB0665251297777255 I recently ordered a pair of progressive glasses from Lensmart and received them last week. I informed them that the progressive lenses are incorrect and I will send them back and I want a refund. I wish I had researched this company before I purchased the glasses. I have purchased approximately 20 pairs of progressive glasses from Vooglam nd Zeelool and have not had any issues. However, Lensmart is trying to tell me the glasses are correct, which they are not. I am requesting a refund.

I ordered my glasses over a month ago and keep getting the run around from the “ fast tracking” company that they are in a facility in New Jersey. I am afraid that I am now out over $200 and will never over from this scam again. Wish I seen the reviews before ordering. This is ridiculous. How can they do this to people?and trying get customer service is a joke. The phone number doesn’t even work! Tracking number 92748902849689000159818942 We should all start a class action suit! Never again! Buyers BEWARE!