LensmartReviews of lensmartonline.com

Avoid this company if you rely on your glasses for everyday vision. This has been one of the most frustrating online shopping experiences I have ever had. I waited approximately a month for my prescription glasses to arrive, only to discover that they had been manufactured using the wrong prescription. The manufacturing slip included with my order did not match the prescription I submitted. I immediately contacted Lensmart and spent the next two to three weeks sending emails, attaching evidence, and explaining the issue over and over again. Instead of reviewing the evidence I had already provided, I received generic responses that completely ignored the actual problem. My questions went unanswered, and I repeatedly had to explain the same issue. At one point I was asked to record and send a video, despite already providing the manufacturing slip that came with the glasses. I also received contradictory responses about the prescription used, yet nobody addressed the discrepancy shown in the documentation I had submitted. To make matters worse, the only solution eventually offered was a refund for the frame only, while I was expected to absorb the cost of lenses that were manufactured incorrectly. This has left me without usable glasses for weeks. My vision has worsened during the time I have been waiting for a proper resolution, and I have had to spend nearly two months dealing with delays, incorrect glasses, and poor customer service instead of being able to see properly. Prescription glasses are not a fashion accessory they are a medical necessity for many people. Based on my experience, I have no confidence in Lensmart’s quality control or customer service, and I would not recommend ordering prescription glasses from them. Update: Lensmart requested my order number in response to this review. My order number is C26060654535651780. I look forward to a resolution based on the documentation already provided.

They have a nice selection and the price prices are good. Placed an order and never received glasses. Was told to go on some website that handles the packages and basically had a bot resending me the same form to submit over and over but the form didn’t work. Anytime I hit the return button nothing would happen. Feeling like I’ve been scammed.

This is a scam company!! Buyer beware!! I did receive my glasses, unlike so many others, but Lensmart refused to return them even though they manufactured glasses with wrong prescription. I can’t see anything out of them! I’ve been going back and forth through email. They are in another country so it takes them 24 hours to respond. They continue to lie and claim the correct prescription was used. They refuse to make it right unless I have my eye Dr make a video to prove the prescription is incorrect. Ridiculous scammers!!!

I rarely leave negative reviews, but I feel other customers should be aware of my experience. I ordered a pair of progressive prescription glasses from Lensmart and uploaded my prescription as requested. At no stage during the ordering process was I asked to provide my Pupillary Distance (PD), which is essential for manufacturing progressive lenses correctly. The website accepted my order and payment without requesting this information. When the glasses arrived, they were unusable. After contacting customer service, they confirmed that they had manufactured the lenses using a default international PD rather than my actual measurement. They also acknowledged that a difference in PD can affect visual clarity and the wearing experience. Instead of taking responsibility for an ordering process that allowed the purchase to go ahead without an essential measurement, they repeatedly sent template responses stating that my prescription did not include a PD and offered only one solution: pay an additional US$76 (later reduced by 20%) to have the lenses remade. By this point, I had already been forced to buy another pair of prescription glasses from a local optician at considerable expense because I needed glasses I could actually wear. What disappointed me most was not the mistake itself, but the complete lack of customer care. Despite numerous emails, no one addressed my main concern: if a PD is essential for progressive lenses, why was I never asked for it before my order was accepted? Based on my experience, I cannot recommend Lensmart. If you are ordering progressive lenses, make absolutely sure every measurement has been requested before placing your order, as you may otherwise end up paying twice.

placed 2 seperate orders and never recieved anything ,they do not give actual usps tracking information, a scam is what they are luckily got my money back because of the third party insurance when you check out. DO NOT WASTE YOUR TIME.

I would strongly advise against ordering prescription glasses from Lensmart. The frames themselves were nice, but that’s where the positives end. One pair of my prescription glasses was not usable, as the prescription did not appear to match what I had ordered. I contacted customer service well within the return period and provided everything they requested, including photos and multiple explanations of the issue. Instead of offering a clear resolution, I was repeatedly asked more questions while my actual request for a replacement or refund was ignored. Every response felt like another delay rather than an attempt to resolve the problem. The most frustrating part was that I raised the issue within the return period, yet the process dragged on with no meaningful outcome. As a customer, it felt like I was being sent in circles instead of being helped. I eventually had to pay to have the lenses replaced locally because I no longer had confidence that the issue would be resolved properly. That completely defeats the purpose of ordering prescription glasses online. If you’re buying non-prescription frames, you may have a better experience. However, based on my experience, I would not trust Lensmart with prescription lenses or rely on their after-sales customer service. Cheap prices mean very little if you receive glasses that aren’t usable and then struggle to get the issue resolved.

Review is actually ZERO stars….This is further to my previous review in April. They sent me spectacles which were not what I ordered as per the description on their webpage. They are breaking UK LAW (consumer rights act 2015) by only offering me a partial refund, when I am entitled to a full refund given they sent wrong size frames. This has been going on since March and they only reply with the same standard e mail which is only from supposedly ‘customer service’. No name to contact. If you want good customer service you certainly WILL NOT GET IT WITH LENSMART. I am now taking it much further to get my refund. Note…the standard reply to this review! Same old same old!

I bought a pair of glasses from this store and the experience has been terrible. The material is extremely cheap and poor quality. When I contacted customer service to complain, they told me I could return them, but I had to pay for the shipping costs myself. Shipping the item back from Spain to California costs between 15€ and 20€, which is more than the actual refund value of the glasses (15€). It is completely unfair to make the customer lose money for a product that doesn't meet basic quality standards. I had to open a dispute with my bank to get my money back. Do not trust the good reviews on their website, they seem fake. Update: Once I opened a dispute with my bank, they automatically emailed me asking me to close it, promising a refund only AFTER they received the item back (knowing transit costs are absurd). Do not fall for this trap! If you close the dispute, you lose all your rights and you won't get your money back. Worst customer service ever.