LensmartReviews of lensmartonline.com

I placed my order 11/24 and today is 12/16, and I have nothing. I ordered no prescription, regular lenses, so there was no specifications that should have taken time. The same tracking info has been listed since 12/10 with no updates. I literally always read reviews, but for some reason I didn't, and regret it. At this point, I just need my money back

This is the worst company I’ve ever dealt with. 1 your order takes over a month. 2 when you request a refund they string your along for over a week asking questions and avoid telling you where to ship the glasses for a refund. After you’ve wasted a month and a half they tell you they will only give you 70% value of lens and 100% of frames, despite what their online policy states. Avoid this company.

Ordered almost 2 months ago and haven’t received anything. I contacted them and they said it was USPS fault that the glasses didn’t ship. They said they’d send new ones out and never did. I read reviews before ordering and took a chance because of the price but that was DUMB of me! I will be disputing my charge as I never received my glasses. Horrible company and a scam!!

I was contacted by lensmart, telling me that the reason the lenses were so thick is because of my prescription. However, I have had glasses made and none of them were 1/4 as thick and these 2 pair. Also, the prescription is wrong and I made them aware of that. They did not respond. I ordered the medium quality, so they should not have been this bad. I have wasted money on these glasses and can't wear either, and nothing was done to make it right.

I ordered 2 pairs of glasses, same prescription. 1 pair had the correct prescription but the other pair was not correct. I couldn't see out of the lenses (even when holding the glasses upside down as they asked me to do - which ok, still wouldn't matter), everything was super blurry. I sent a message to their email because that is the only way you can get help (their FB messenger also refers to the email address). I sent a copy of my prescription which did not include the PD, I had to go to my vision doctor to get my PD measurement and entered that in the website as it was required for the glasses. The representative stated that my prescription must have been changed after I received the glasses which was incorrect. I entered my prescription as is -4.50 for both eyes, then had the doctor measure my PD and entered that in my order. The representative (they never tell you their name, just say "customer service center") kept saying I changed my prescription. I asked for a manager 3 times and they ignored and kept saying "you changed your prescription after you ordered". I looked for phone numbers and other ways to contact this company and haven't found any other way. I also messaged them on FB but was referred to the same email.

I ordered my glasses on Thanksgiving, 2022 and I'm still waiting (almost 4 weeks). I should have read the reviews on this company but I really liked the glasses and the price so I just went for it. After reading the reviews, I'm kind of scared to receive the glasses. I'll post another review once I receive the glasses. At this point, I'll never order from Lensmart again. Going back to Zooleel.

This company is bad. I received glasses with handles that spread too wide where they attach to the ears, and that makes it impossible to keep the glasses on. I requested a refund on timely manner, but they asked me if I wanted a new pair instead. I said no and they stopped answering my emails. Also, the lenses are not correct. I bought a pair of glasses from Zeelool and they are perfect.

I ordered 2 pair of glasses on Nov 26 then received a tracking number which I’ve been checking the status on. Tracking number says it’s waiting to receive the items from sender, on my Lenssmart page it shows my items were delivered on Dec 10th. Which is not true I’ve been back and forth with Canada post and tell me to contact the sender. I can’t get a hold of Lenssmart the phone on their website doesn’t exist. I usually order for Eyebuy and never had any issues. I need my glasses to see and this is just horrible experience. None of these bad reviews were here prior to me buying my glasses. DO NOT TRUST THEM. Update Dec17,2022 The asked for my order number which I replied and still no response or email to the status of my order.