LensmartReviews of lensmartonline.com

I ordered 2 pairs of prescription glasses and a case on 12/13/22, and regret it. Their website promises 2 weeks shipping on one page, but then says 7-10 days processing and another separate 14-20 days shipping on to of that on another page, neither of which mention where the shipping comes from in the first place. I wish I’d seen that before I ordered with them because those are just red flags 1 & 2. The provided tracking information from the seller claims it “arrived at shipping partner facility, USPS awaiting” but it’s been stuck at Addison TX in that limbo since the 19th, and USPS doesn’t have it. I contacted the seller’s customer service email and was given no answers. Instead they totally sidestepped my concerns and tossed out a lame excuse about how “ports are backed up”—but if it’s already in my state as they imply (but notably never actually say), no ports would be involved: Red flags 3-5. Throughly suspicious now, I started digging them up online and finally got a lead when I saw the USPS gov site showed the carrier as a third party company called “Fast Track Express, Inc.” when I entered the tracking they gave me. I looked up that carrier and eventually found a Reddit post explaining how that carrier is in China, known for looong shipping times and even scams, and how to check where my package ACTUALLY was. Use the site trackingmore.com and select “Ltexp” as the carrier first, then enter your tracking number and search. (If you let it auto-detect the carrier it will still say usps with only the fraudulent info of where they want you to think it is, but that’s only where the USPS label is!! It’s loophole BS to buy time. They slap that label over your item if/when it reaches the US location stated by USPS and hide the real overseas shipping times and locations prior to that from everyone who doesn’t obsessively dig at an obvious lie until they find how to see that info like I did, and my thanks to Reddit for helping!) The actual location of my glasses is and has a Shanghai port this whole time! I emailed them again, this time with screenshots of my findings and asked them to explain why they’d deceived me from the start (I need those new glasses to relieve eye strain headaches, I’m legally blind without glasses and never would have ordered from them had I known the actual ETA!) They gave me a worse brush off than the first one, simply sending the exact same fraudulent tracking link and literally saying “don’t worry”. No explanation, no answer, no apologies, just the lie I already caught them in and a dismissal. After getting that response, I checked the trackingmore progress again, but there wasn’t any new info since Shanghai 15 days prior. So, since there’s no way to leave reviews on the site Lensmartonline.com (yet another red flag there!) I’m writing one here to hopefully save others the fiasco of their abysmal service and deliberate deception. I will be filing a dispute with my bank.

If I could give negative stars, I would. Do not buy from this company. They are scam artists. After waiting forever for my glasses, I finally received them, only to try them on and not be able to see a thing. It was no where near the prescription I ordered. No phone number to call, so I had to Facebook message them. They told me for "non quality" issues, they could only reimburse 70% of what I paid AND I'd also have to pay the return shipping AND original shipping to receive them. Sending someone a random wrong prescription speaks to the very heart of quality when it comes to prescriptions. I was appalled. Thank goodness PayPal reimbursed me because the company never would. I wish I read reviews before buying! It's a scam company!

I received my glasses in a timely manner but the Rx was so off I was baffled by how they could be so bad. When I finally reached a service rep (message only) 4pm to 12am they advised me to but on my glasses and close my left eye and then my right. They treated me like I had never worn glasses before. Then they sent me a picture of my prescription and ask me if it was right…of course it was right… then they told me to wear them for awhile because they were progressive and I needed to get used to them. I’ve been wearing progressive lenses for 30 years. Bottom line was that they tried to convince me that they were right and I was wrong. I did finally get them to send me a return address. They told me it was going to their warehouse and it would take awhile to get a refund. I responded with a message that the address was not a warehouse but a house in a middle class neighborhood. I did get a partial refund, but I believe I should have gotten a 100 percent refund. . So my advice is to ‘Not’ order from this company. They will try everything to get you to give up and to chalk it up as a bad purchase. But I didn’t give up. But it was a waste of my time and energy. Buyers beware!!!

I ordered 5 pairs of glasses. The first two were low quality, but okay for the price. The next 3 pairs were awful for quality. The front of the glasses had been assembled with hot glue and it was all over the glasses! Ridiculous! I asked for a return and they did not want to return all the money, but half of it. Their customer service takes forever to respond. After 5 weeks asking for my refund, I was told I had to pay for the shipping (which costed way more than my order) and I would get half of what I paid for back. This is terrible!

I'm so disappointed. I ordered my glasses on December 1, tracking says that they were shipped on December 9. There has not been ONE update on the tracking - it still says shipping label created and it hasn't moved. At one point it said that they were going to arrive 2 weeks ago and then said delayed and there is nothing. I wish I would've read the reviews. This has been absolutely awful. When I emailed them all they did was give me a screenshot of the tracking I could already see and said they're on the way. DO NOT BUY FROM HERE. I will be putting a fraud claim in with my bank.

If I could give a no star I would, this company does nothing to make sure the customer service was excellent. I have waited a month for my order and it still hasn't arrived. I do not recommend this company to anyone. I'll stick with eye buy direct from now on.

I ordered 2 pairs of glasses from this company on 12/13, shipping was supposed to be 5-10 days. Today is 1/3 and they have still not even been shipped to USPS. The company will not reply to my inquiries (last one was 12/31).

Placed my order on 12/8/22. In tracking on their website it still shows to be delivered with no date. Supposed to be delivered by USPS but there is no way to track through USPS. They have no customer service phone number and say email them for customer service. I emailed them and they have yet to respond. Gonna give it a few more days before I contact my bank. I also, just noticed the copyright date on their website says 2021.