LensmartReviews of lensmartonline.com

I ordered 1 pair of prescription glasses that I was actually happy with. But THEN, I made the mistake of ordering two more pairs. They both arrived with a completely wrong prescription. I can't even see out of them to see if I like the frames. I reached out to Customer Service by email over a week ago. I receive one email per day in the middle of the night and am asked the most irrelevant or already addressed questions. I'm getting nowhere really fast. They even wasted an entire day on one email asking if they could send me free hairpins. DO NOT ORDER from this company. I'm about to dispute the charge on my credit card. Oh and they have a phone number on their FB page but constantly rings busy. Can't say that I'm shocked.

Ordered glasses Dec they ha be not arrived!!!

Order NO: CC2894291735025212 Order just sitting forever in McDonahough GA. this is ridiculous. I have another pair im waiting on too! If these dont arrive soon I am filing a dispute with my bank and updating it with the BBB

0/10 stars. Ordered mine a month ago today. Shipping info says they've been in Illinois for like 17 days now.

Bought glasses in late sept/early Oct. STILL haven’t got them. Ordered ANOTHER pair Dec 16th…because I’m blind and wanted/needed them. Those also, not here. BOTH packages are held up in Illinois. Lensmart says it’s customs. I find it odd both my packages just die there. The stupid glasses are like $18 - just remake them and send them to me. It’s obvious they’re not coming. Take care of the customer. Beyond annoyed.

0 stars I bought 2 prescription glasses. When I received it the prescription were wrong. I tried to return which is a nightmare and they said they will only refund the frames because I filled out the prescription wrong even though I literally took a picture of the prescription I have from my doctor and sent to them ( I keep Repeating myself with them). Seriously the WORST customer service I’m literally getting no where with trying to return. Please make sure you do your research and read the reviews before you buy from this scam company! Order number: CC0637881155348265

I placed an order on 12/8/2022. It was shipped on 12/13/2022. Showed given to a local carrier. It's been sitting there ever since. I called USPS for a status. They said they are waiting on the pkg from th ed local carrier and once th er y get it, it can be delivered the next day. I emailed lensmart 4 times and kept getting the same response: just took my money and will not refund me. I'm contacting PayPal.We confirm receipt of your Email. Please confirm your Order No.: CC0938608216842337 This shipment is handled by: USPS Tracking Code: 92612903017223000186104661 It shows: 2022-12-12 05:03  Arrived Shipping Partner Facility, USPS Awaiting Item -> Your item arrived at a shipping partner facility at 5:03 am on December 12, 2022 in GRAND PRAIRIE, TX 75050. This does not indicate receipt by the USPS or the actual mailing date. Sorry, your post office has picked up the order and will be updated in progress.

Order NO: CC1723562458828300 I still have not received my order and no way to track the order. When I tried tracking the order on their website, it showed that the "order number does not exist". I will give them a few days more before filing for a refund.