LensmartBy offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Lensmart (lensmartonline.com) has 11,249 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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shelly B.
Website is super slow ! And it takes forever to get your glasses ! I've been waiting for 3 weeks!
Response from LensmartFeb 10, 2023
We sincerely apologize for any inconvenience you may have experienced.Could you provide your order number? Let me check for you.Thank you very much for your understanding and cooperation!
Melissa H.
I order 2 pair of glasses one pair is good but one pair is bad had the wrong prescription in them I have sent an email haven’t heard anything back from them and have no clue how I’m gonna get them fixed
Response from LensmartFeb 10, 2023
Sorry for the long wait.We have replied to you and are still waiting for your reply.After your confirmation, we will arrange the next step.Thank you very much for your cooperation!
customer
It's officially been 1 month since I placed my order and I've yet to receive it, despite my order status saying it had been delivered. I'm very annoyed and wish I would have read the reviews first! I just hope the quality of the glasses are good to offset my disappointment.
Response from LensmartFeb 10, 2023
We sincerely apologize for any inconvenience you may have experienced.Could you provide your order number? Let me check for you.Thank you very much for your understanding and cooperation!
ChronicReviews
Read the reviews and decided to take a chance on this company anyways as a friend had no issues with them. Don't make the same mistake. Read the reviews and look at the positive ones as one offs because most people aren't having a good experience at all and I wish I had believed them.
Response from LensmartFeb 10, 2023
We sincerely apologize for any inconvenience you may have experienced.Could you provide your order number? Let me check for you.Thank you very much for your understanding and cooperation!
Michelle
I got my glasses on January 17th and I haven’t received them yet. I really need my glasses. If I don’t get a total refund for it I’ll manage this with my lawyer. Awful
Response from LensmartFeb 10, 2023
We sincerely apologize for any inconvenience you may have experienced.Could you provide your order number? Let me check for you.Thank you very much for your understanding and cooperation!
Nicole Z.
Horrible, been waiting a month and I've reached out 3 times now asking for an ETA with zero response. This is a scam! Do not give them your money.
Response from LensmartFeb 10, 2023
Sorry for the long wait.We have replied to you and are still waiting for your reply.After your confirmation, we will arrange the next step.Thank you very much for your cooperation!
Brett
I ordered ONE pair of glasses on December 31st. Received my first email saying my order was being processed. OVER A MONTH later and I have not received any emails on the status of my order. I called a customer service number found on google and the call FAILS! I’ve emailed customer service still NO RESPONSE!! What is happening with my order? I can’t even find a way to cancel the order so I can order from somewhere with better customer service!!!!! Have I been scammed?!!!
Response from LensmartFeb 10, 2023
Sorry for the long wait.We have replied to you and are still waiting for your reply.After your confirmation, we will arrange the next step.Thank you very much for your cooperation!
Teresa T.
The biggest morons on the planet! They've got to be in China or Taiwan.... they take forever to do anything and don't understand plain English. They get EVERYTHING wrong! The quality of the lenses are complete CRAP! Then they don't want to give you a refund and keep a big portion if they wind up doing so. They'd rather send you new crappy lenses, not a new pair of glasses, just the lenses if there is an issue having you put them in the frames.... when the crappy lenses are the biggest PROBLEM in the first place! The frames are cheap, not worth it even if they were free. NEVER EVER AGAIN will or would I buy from these guys. Head the warnings in the reviews folks, I should have read them before ordering, I'm hoping all of you do.
Response from LensmartFeb 7, 2023
Sorry for not giving you a good customer experience!If you have any questions, please feel free to contact us, we will try our best to solve it for you.Thank you very much for your understanding and cooperation!
