LensmartReviews of lensmartonline.com

To confirm the frames are lush, the aftercare and customer service is awful if needed. After multiple emails an agent offered the cost of new frames/lenses at a discount to be resent to me as I am a "valued customer", I confirmed as requested they then say that offer was an error and won't honour it! Awful service and extremely delayed responses.

Beware!! Required varifocal lenses but no option to add full prescription. Messaged customer service and sent my prescription, it was verified and advised to resend it with my order. Glasses arrived about a month later with distance lenses and no tint. Explained process in detail and sent copied messages from customer service. They still insist it’s my mistake not theirs. Offered full refund for glasses but only 70% on lenses that I didn’t ask for. Also have to pay postage to return to California from Glasgow. Terrible company and staff. Will not be using them again. Never had any problem either other online sites.

Terrible experience with this company. I ordered my glasses on March 30 and still have not received. I waited four weeks for my glasses to be shipped to me after I paid for advanced shipping and then they told me my address was insufficient when it’s the address I always use with all my online orders. After sorting all that out, they wanted me to repay for faster shipping because I need my glasses before I leave the country. They said they would not expedite me my glasses without me paying $30 and they still have not been shipped yet. I need to leave the country in a week and desperately need my glasses. On top of all that they do not have a phone number so all of our communication has been through email which is really extremely inconvenient. I will never be ordering from this company again.

Glasses were made with incorrect lens, they estimated my PD, a simple email before lenses were made would have rectified this. Apparantly, I should have known about the PD, I am not an optician, and there opticians should not be making lenses without the correct PD, There mistake, BUT they want me to pay £20/30 to rectified it, OR pay £20 to return the glasses to them in America. ORDER AT YOUR OWN RISK , BECAUSE THIS COMPANY COULDN'T CARE LESS

Avoid This Company! Terrible Quality and Unfair Return Practices ​Also don't trust reviews provided by themselves. ​Buying prescription glasses from Lensmart has been an incredibly frustrating and costly mistake. I am sharing my honest experience to warn other consumers. ​Extremely Delayed Delivery: The glasses arrived significantly late. ​Defective/Incorrect Prescription: The moment I put these glasses on, I realized I couldn’t see or read properly. They cause severe eye strain and headaches. They clearly failed to manufacture the lenses according to the correct prescription I provided. ​Deceptive Refund Process: Their policy states that customers should be refunded for defective products. However, their customer support is refusing a full refund unless I pay for the return shipping out of my own pocket. ​This is completely unfair. They made a serious mistake with my medical prescription, yet they expect the consumer to pay for the shipping costs just to get a partial refund on the frame. ​Final Verdict: In my opinion, based on this terrible experience, this company is highly unreliable and untrustworthy. Their customer service practices feel predatory. Save your money and your eyesight—look elsewhere for your eyewear needs!

J’ai reçu des lunettes toute croche et en plus, ils m’ont placé des prises qui n’étaient même pas indiquées dans ma prescription. Maintenant ils me posent mille et une question. Ils me répondent toujours la même chose et me font répéter les mêmes réponses sans avoir de solutions. Service a la clientèle pourri, je ne vous recommande pas Lensmart!

The PD was missing from my prescription. Instead of contacting me they guessed the measurement which resulted in progressive glasses that are completely useless to me. About 20 emails later, no refund offered and they are offering to “fix” them for $72usd which is more than I paid for the 1st pair. Too risky, choose local where you have some comeback if the lenses aren’t right for you. Not worth the saving! So much time wasted.

Fikk to par helt ubrukelige briller. Feltene i brillene var feil. Og dårlig kvalitet på rammene. Sendte mail men møtte ingen forståelse. Bare mye prat frem og tilbake. Jeg ga opp. Måtte kjøpe briller lokalt, de er helt ok. Tapte Nok 2400,-.