LensmartReviews of lensmartonline.com

This company is a nightmare! I’ve been dealing with them since December 4th, today is February 19th. I ordered two pairs of glasses. I have been back and forth, email after email and finally I asked them for a refund- three times. Instead, they want more money because they screwed up in the manufacturing of one pair. My next step is to dispute the charge with my bank. Order anywhere else! Avoid this company!! Update: it is now March 5th and still no glasses. The response below by the company is ridiculous, because there is no way to contact them through the link. The only option is email. I have escalated my complaint through PayPal, and the company has not even responded to PayPal. I’ve been waiting on new glasses since December. I am using a pair that my dog ate, and I just want my money back so I can go purchase a pair that works. Avoid, Avoid, Avoid!!!!!

Scam. They get the order wrong, blame customer, and only text when we're asleep. Same thing over, and over. Verified scam. They keep asking for more money. No order number, or glasses. And they want personal information, and now my PayPal account. Psssh, good luck.

Absolutely don't buy Made an order for 3 pairs of glasses and waited 30 days to check status. I emailed customer and was advised that 1 pair was damaged at the plant and others had not been shipped. They offered me a mystery gift for the inconvenience. I requested a full refund because the other 2 had not shipped nor had they notified me. The told I'd be charged 10% since it was in the production stage. I went back and forth with them about 20 times. I advised them that the chargeback fee would cost them 10%. They admitted to be at fault but still needed to charge me 10%. As of today I have not received the glasses nor a refund and have had to file a dispute with my bank. Please stick with Vooglam

Wow what a nightmare! I’ve been dealing with this company since December 23rd, today is February 17th! My eyeglasses were COMPLETELY unusable, prescription wasn’t even remotely close to what they received. Have been back and forth thru email after email and finally asked them to refund my money, as I need my glasses to see. They’re refusing to refund the full amount, insisting they keep the money for the lenses that they manufactured improperly! If you’ve been on their website, the frames are very inexpensive, all the money is in the lenses. I also might add that the return address was to a beautiful 1.2 million dollar private residence! BUYER BEWARE!!

You are better of taking your money somewhere else, ANYWHERE else. You pay the expensive fees to be shipped faster for nothing. Ive had two pairs sent over to me by EYEBUYDIRECT while im waiting on one pair from Lensmart. Take your business and your money ELSEWHERE.

I wish i had read the reviews for Lensmart!!! I had ordered progressive lenses for the first time and assumed it was just me trying to get used to the lense. I received the January 23rd 2023 and sent them an email yesterday February 16th 2023 to inform them they were still blurry and it was their mistake with my prescription. They have offered me 15% off my next purchase which I will never purchase from them again!

Ordered 2 pairs of glasses on Jan 27th. Don’t get me wrong I saw they were a week behind due to back order, things happen. But when I continue to check weeks later still just says Jan 28 processing order. I reached out and then I was told a pair I ordered they couldn’t get anymore, even though they still on the website to be purchased. Sent me an email with a link to check for the new pair they switched them for and still says Jan 28 processing and I STILL don’t have my other pair I bought either.I really loved all the glasses and would of been a repeat buyer but seeing how this was my experience the first time NEVER again and I want my glasses or my money back and at this point I should get my glasses and some of my money back for such horrid customer service and again just bad business in general. Order # C12846792337535158

I really wish I had checked these reviews first. I ordered glasses my my daughter and me on January 28, 2023. Like other reviewers I haven't received updates or my order on time. My daughter needed her glasses quickly as they were replacing a broken pair. The status of my order wasn't updated until after I reached out to Lens Smart. I will NEVER order from them again. They obviously cannot uphold their processing and delivery timelines on their website.