LensmartReviews of lensmartonline.com

This has been a nightmare! I’ve been dealing with this company since October 2022, it is now the end of February! My eyeglasses were COMPLETELY unusable, prescription wasn’t even remotely close to what they received. I even had to resend them my precipitation multiple times I finally got my glasses at the end of December which at this point i didnt think I was going to get anything. Well of course I wasnt in town when they came in but as soon as I got home on Jan 2 I was so excited to get glasses to only find out I couldnt see out of them. I sent an email right away. Btw no phone number to contact. I had to make another appointment with my eye doctor to check my eyes again and glasses just to confirm. My provider even confirmed that this company is a joke and he see glasses from then all the time and none are ever correct. Also They only respond via email or fb. Have been back and forth thru email after email and blowing up their facebook account and finally asked them to refund my money, as I need my glasses to see. I wanted to send them back to fix but they dont do that so i figured i could get a refund. They’re refusing to refund the full amount or partial, insisting they keep the money for the lenses that they manufactured improperly! Complete waste of time. BUYER BEWARE!! Also think it's funny they respond to these acting like they are helping people. They truly don't care. People out here really can't see and need glasses and they could care less. Worst company I have ever had to deal with. I hope they get shut down. I'm surprised they have any good reviews. Order No.: CA2872602076691747. If this company truly want to help send me a refund.

PLEASE DO BETTER ON CUSTOMER SERVICE. My order for 2 pairs came in about 2-3 weeks. I was happy with the frames and the prescription. After wearing my reading glasses for less than 1 month, the frame just broke, unfortunately it was not the tiny screw (which I would’ve fixed myself) but the “metal” that holds the ear piece. I cannot wear them now. I’ve sent an email several days ago, no response. The phone number provided is continuously busy. I’m a retiree on a fixed income, so I thought price wise this was a good deal, not so!

I have been charged over a month ago for 4 pair of glasses and received none I will have the charges reversed on my account if no response from this company

Took a month for glasses to arrive. The glasses I received are incorrect, I cannot see out of them. I contacted customer service (email only) and they reply only in the middle of the night, so obviously an overseas company saying they are US based. They will not provide return information and keep telling me the prescription and PD are correct and thank me for my purchase. TOTAL SCAM!!

I ordered 2 pair of progressive glasses. It took a month to receive my order and the script is incorrect. The farsighted part of the lenses also goes up the side. I have had numerous emails with no satisfaction. I want a total refund with return shipping packages I'd. I can't understand why a company would expect someone to keep glasses that are not the right script. I am a senior adult on a limited budget and I feel robbed.

Shortly after placing my order I noticed a discrepancy with lenses. I instantly attempted to reach out to customer service with not response. Either for the order to be corrected or cancelled in hopes of reordering. I have yet to get a response. The phone number listed for customer service just rings busy. I wish I would have looked further into the reviews prior to placing my order.

Horrible experience I placed my order November 27, and still have not received my order yet. I have emailed several times no response back.

I just received my order and I am not happy! I ordered progressive lenses and they are the worst I have ever had. The reader magnification had been extended along the sides of the lenses which distorted my peripheral vision. Unfortunately, the company does not provide a contact number. The only real way to communicate with them is through email which is not always convenient if you want to get things done quickly. And they don't offer refunds for defective products. Don't take a chance with this company as they offer little to no customer service. You are better off going to Eyeglass World if you need affordable glasses in a hurry.