LensmartReviews of lensmartonline.com

Do NOT buy from this company!! I purchased progressive lenses and updated my prescription from my optometrist. Lensmart says it the correct prescription, but when I put the glasses on they are so off.that it made me.sick to my stomach. They don't offer a full refund even though on their sight they say they do. Don't be fooled like I was!!

I ordered the Hye glasses from them. The description says metal frames. The glasses I received feel like cheap plastic. They have sharp spots on the ear pieces that cut my skin when i put them on. I contacted customer service and provided proof in photos of the defect. They played dumb like there was nothing wrong with them and wouldn’t give me a full refund despite their refund policy saying manufacturing defects warrant a full refund. I went back and forth with them for a week and all they did was gaslight me

Really cute frames, but poor quality. I ordered them in January and received them about one month later. I have had my glasses for about three weeks and the arm snapped off while cleaning. They have a 3 day return policy so I am out of $90. I will not purchase from them again.

I placed an order and paid for a pair of glasses and I have never received them. I’ve sent several emails and have not received a response. Lesson learned.

I received glasses and the prescription is wrong. I cannot see distance or up close. I have tried to get assistance through email customer service and messenger. Both tell me to adapt, like I can change my vision. I just want to return and cannot get help.

Its not a US company if it was it wouldn't take 17 to26 days to deliver since glasses were done within 5 days even the slower carrier would have deliver it already. Tracking gives NY airport as origin so that means it got on a plane from China

Horrible!!! If I could give them a zero I would! They used 1 prescription on 2 different glasses even though I entered 2 prescriptions. When I contacted them, they said that to avoid customer mistakes entering in their prescriptions, they override with uploaded prescriptions. Then they said they would only replace then if I gave them a 5 star review on here, screen shot the review and sent the picture to them. Shady dealings!!!! *******I uploaded one prescription for one set, and then when I was ordering the second set, I had the option to use the uploaded, or enter by hand. Since the second pair was for a different person, I entered in my prescription, lensmart overrode my entered prescription but still claims it's my fault

I cant even see out the glasses they sent me. They filled the prescription so bad the glasses are all distorted and if I turn my head I get dizzy. They filled the prescription wrong and they said "the glasses are customized" so It is my problem. update they wanted me to get single vision lenses , so long story short I had to pay to return the glasses and they get to keep 30% of what I paid. I guess they are unable to make progressive lenses. I never had any store with a door or online store that was unable to make a simple pair of progressive lenses