LensmartReviews of lensmartonline.com

I was excited to receive my glasses. Unfortunately, the prescription is wrong. Everything from distance to reading in the progressive lenses is blurry. I wrote the company and was told I would “get used to them over time”. I’ve worn glasses for over 50 years. I know when lenses are incorrect. I got a pair of glasses from a different company using the same prescription and they are great, not blurry or requiring a “get used to them” period. Lensmart online solution is to offer a coupon, as if I would spend MORE MONEY on unusable lenses. Expensive lesson learned.

This company can better improve by shutting down. Their business practices are that of a sham company and it's embarrassing how many negative reviews they get. To make a long story short, I am banned from ordering from this company because I commented on their social media posts (Instagram and TikTok) about how they had time to post several videos and photos a day but not answer customer service emails and how their phone number doesn't work. For reference, like most people, I got glasses with the absolute wrong prescription and a refusal to refund unless I sent them money to their PayPal account. After my optometrist checked the prescription, it was not even the one they claimed to have sent! And when I brought that up, I basically was banned from ordering from Lensmart again. Logged in and me replacement orders had been canceled and I was told they would only answer me on Facebook messenger and as everyone knows, they only respond in the middle of the night. I gave up, wrote a review and moved on. Or so I thought. Jumpcut to today. My email is being overwhelmingly spammed with marketing emails all of the sudden in the past two weeks. I reached out to the company finally because I have unsubscribed, blocked the sender, and even went to the update email pages and put in their own no reply email to stop this. Nothing works. So I reached out hoping that since they quite literally are telling me they will not allow me to do business with them and don't want my business, they would be fine to stop their marketing emails. They won't. Imagine being spammed by a company and when you reach out, they say there isn't anything they can do and then they beg you to not post a negative review of their company! This place is a scam. See below for the snippit of their responses to my asking them to take me off their marketing emails: -There is an option to unsubscribe from the advertising emails. You can cancel it yourself, we can't help you do it. And please don't make negative comments at will. Thank you for your understanding and cooperation. - We're so sorry for the inconvenience,. But could you please don't post negative comments? We will certainly make improvements. We're so sorry. They're sorry enough to beg to not get negative reviews. That's it. Not sorry enough to make my past orders right, reactivate my account or anything. Just sorry so I won't post a bad review about my experience with the company. This company is a scam and the people getting their orders correctly more than likely have a simple and easy prescription because anyone who has had a prescription filled here can tell you it's not right and the company does everything they can to avoid paying for or replacing their mistakes!

I ordered glasses, and immediately after emailed them to correct the prescription as I did put +75 instead of -75. I have emailed 3 or 4 times and no answer back. Plus their number listed doesn't work.

I received notification that my package was delivered! No package I reached out to the customer service online and they stated the package was delivered. I reached out to my local postal office for them to launch an investigation nothing! The postal office sent me a email stating I never received the package. I sent the email to the customer with all the contact information from the postal office just in case they wanted to follow up and confirm. Nothing! No phone number to customer and lack of urgency of support via email. This is an order I placed on 03/15. I ordered 4 pair of glasses!

They placed my order without me allowing it on paypal and when you call them you cannot reach anyone just a busy signal. I will be going to Better business bureau for my money/

This a scam, I can't see with them on with the prescription that I gave them. Took two months to arrive. Now I have take the glasses to another place to get them adjusted. This will never happen to me again. 🙄

I ordered a beautiful pair of eyeglasses. Shipping took longer than I expected. But I’ve learned to be a little patient with shipping since Covid. So angry that I can’t see with them, cannot be the correct prescription. Don’t waste your money. Wish I had read reviews before ordering

I received my order back in February of 2023. I only just recently tried them on and realized they are the wrong prescription. I reached out to them yesterday and their response is that since it is past the 15 day window they would not be replacing or refunding my purchase.