LensmartReviews of lensmartonline.com

Only contact is via email… not responsive. I ordered single vision glasses, they were supposed to take 5-10 bus. days. I got notice within a few days of initial order that they were done, plus a tracking #. At 10 days Tracking starts showing them as cleared customs but revolving around NY for 5 days. It left facility/it arrived back at same facility, over and over. At 17 days… Got an email from them saying that they were “reissued”, now with a new tracking # - and origin point and the notice it may take up to 26 more business days to get them!!! What is the active tracking info I’ve been looking at all this time then? Why do they need reissue unless they were never sent the first time and they know it? The new email is also very weirdly worded. “You will receive them soon. We won’t let you” — no period, nothing more, then links to “view your order” and “visit our store”. Haha = we won’t let you? After reading so many other negative reviews of people not receiving their orders for months and/or getting the wrong prescription the “We won’t let you” seems an accurate slip of the tongue. Tried to find contact info on the site - a chat function, or phone #, even a contact form? None - you must email. I wrote PayPal for a chargeback and it was issued immediately. An immediate refund tells you there is an ongoing situation with people requesting refunds from the company. Normally it’s “Give it another week to arrive” or “use our resolution center” or “provide more info”, it’s not just ok here’s your $ back. The website now has an announcement on the tracking page = “due to order backlog recent orders will be affected. We estimate that you will receive your glasses 7 business days later than the delivery time we promised on the website. Hope you understand.” But I ordered before this posted - AND YOU SAID IT ALREADY SHIPPED - weeks ago! Apparently, to backdoor the requirements of shipping on time and to appear as if they’ve been sent, companies will create false tracking. USPS generates tracking #’s and labels without seeing the items - just believing the claim they will be in the huge shipping containers arriving from China. Large amounts of actual items are not in the container, but the main contents list on the outside (with all the generated #’s) gets scanned in and USPS begins “tracking” the non existent items. In the end, once it’s physically sorted and items are determined to be “missing”, postage fees are not charged to the company - because there was no actual item to send anywhere. Use this trick often enough, your shipments get flagged and your actual items take longer and longer to get through customs.

I would give zero stars if I could, ordered on 02/03/23 and not received anything, e-mailed customer service offered a reduced refund, why the hell are you keeping both my glasses and my money!!! -:-:-:-:-:-:-:-:-:-:-:-:-:-:-:-:-:-:-:-:-:-:-:-:-:-:-: Heres an update, I've had an email today 25/04/23 to say i can have a full refund but only if I delete this review!! This company is disgusting!!!

waited 2 months for glasses that are way too strong of a prescription and apparently lensmart's response to this complaint is to tell you that you will "get used to" the prescription they sent. nevermind that it is very obviously a different prescription from the glasses I already own that were made for me by my prescriber. apparently some reviewers are receiving the right glasses but I personally wouldn't chance it again unless i were to buy just the frames, which are not super durable but are very cute and as pictured, and have a reputable manufacturer make me the lenses for them

This company is the WORST! The quality of these glasses I ordered is terrible & I request for a refund & they denied me & stopped responding to my messages! This is a waste of time and money!

I ordered my glasses on 2/26/23 and had a feeling they would take a while, but when I kept checking the order tracking, it would only say "label created” for the longest time. I check again today (4/15/23) and it's finally updated, but says on March 24th it was SENT BACK due to incorrect address. This is such BS. I'm so glad I didn't get prescription lenses and just the frames, but I would stay FAR away from this company. They also deleted my comment on one of their ads when I brought up my missing order. Shady AF!

I ordered frames from them on the 5th of March as of yet I have not received the frames that I ordered no correspondence whatsoever from the family of Lensmart and whenever I try to reach them online I cannot get through it will not let me get into their customer service app today I am going to contact my bank and cancel the charges that they put on my account this is absolutely ridiculous it does not take 30 days to put some frames in the mail and send it to someone

Absolute worst! Never received my order C30296682745365614. It was ordered on 3/1/23. Customer service told me it’s logistic & not their problem. The tracking website says to contact where you bought it from & it’s not their problem. Lensmart will NOT refund me. They are a joke of a company.

I have been trying to find out where my glasses are that I ordered March 23, 2023...I can't get a hold of anybody and the way to email them is non existance...I getting ready to tell PayPal that this was a scam...