Lindiwe M.
I recently ordered glasses from…
I recently ordered glasses from Lensmart and accidentally entered the wrong prescription manually. Luckily, I had also uploaded my prescription document. They sent me an email advising me of my mistake and managed to update my prescription to match the uploaded document. The optometrist who did my eye test didn't include my PD (pupillary distance) on my prescription, so Lensmart suggested apps that would assist me in capturing it accurately. I really appreciate their patience with me. Their customer service is great!
Response from LensmartJun 1, 2026
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!