LensmartReviews of lensmartonline.com

I have been waiting almost a month for my order that I already paid for. This is awful customer service. No number to call. I get ridiculous replies that "since I picked the cheapest shipping I need to be patient. Are you kidding me. Just about a month to wait for a product that I paid for. Sorry this is absolutely unacceptable!!!!!!!!!!!!

Bad customer service! It's the second time they ask me to pick up the item more than 3 hours away from my home. The deliverer didn't came near my home and marked it as not home. I emailed lensmarkt about this and they are not helpfull at all, they ask me to contact the deliverers while it's their job to do so and don't give an other solution. They blame it on the adres written wrong while it's written right. I asked for my money back and they refused saying that i need to contact the deliverers company again. Again not my job to do so. Not going to give this company a second chance again. Never experienced something like this before.

The customer service sucks. The email says 24/7 support, I sent 2 emails and no response.

I am so disappointed with this company… I am so disappointed with this company had plans in buying more glasses from them but as of today I will not nor will I recommend this company. I have ordered 2 pairs of clipons and a pair of eye glasses . The clipons came, however the glasses have not. I sent them an email and absolutely no response. This is poor customer service . I am about to put this review on Instagram .

I ordered prescription sunglasses. The prescription was fine but the coloured coating was blotchy and uneven. I had chosen this brand over other glasses that seemed to apply a black coating to all glasses regardless of glass type. Photos on the website showed subtle colours for the lenses depending on the design (from pink and purple to a warm honey colour, which is what I chose). What showed up was exactly the terrible low end coating I had seen on other sites. Not trustworthy at all. I should have read reviews here before ordering. Very expensive mistake.

The worst customer service and they do not honor their return policy when it was their fault. They had sent me the wrong prescription. I went and got it checked at my eye doctors and they confirmed the wrong prescription was placed in the lenses. I had them write me a note and add their contact info if Lensmart needed to confirm. Lensmart responded with they needed me to go back to my eye doctor and take a video of my doctor performing the test on the eyes and that they cannot call the eye doctor to confirm. There is no where in the manufacturing error return policy stating video proof from an eye doctor must be submitted in order for them to fix their own mistake. The glasses are unusable as I cannot see out of them as they are not the correct prescription I ordered.

DONT WASTE YOUR MONEY!!!I received my glasses and they have the wrong prescription in them. I have emailed and messaged about getting a refund but have either not gotten a reply or they want me to send them my prescription again (not sure what that’s going to do as it was given to them correctly to begin with). What a joke! Lensmart by far the worst company I have ever dealt with!

I ordered two pairs of glasses and they never came. I have emailed with them and they keep saying they have to be returned to the warehouse and then will be shipped again. They give no other information and do not respond to requests on refunds. Don't order from this company. Update: the company replied with the same unhelpful response I get from the email they left in the response. Again not solving my issue or helping a customer.