LensmartReviews of lensmartonline.com

Response from LensmartJun 16, 2023

Dear customer, thanks for reaching out.We are more than willing to assist you with this case and we encourage you to contact us by email at [email protected]. You received the glasses on 24th May, and 21 days have passed since 14th June (the first email you request refund/replacement) you contacted us.According to our policy,after 15 natural days since the products are received, Lensmart will terminate the order's return and exchange application channel immediately. Lensmart is unable to accept your return and exchange application anymore. Thanks for your cooperation and understanding in advance. Have a nice day.

Response from LensmartJun 16, 2023

Dear customer, thanks for reaching out.We are more than willing to assist you with this case and we encourage you to contact us by email at [email protected]. We have customized the lens for you according to your original prescription.You feel that the reading section of progressive lenses is too high, we adjusted the reading section area for you according to the picture you sent, and sent you new lenses again.Since lenses are customized products and cannot be re-sold, according to our policy, for replacement/rework order, if you still need a refund, the refund will be 50% of the price of the original order. Thanks for your cooperation and understanding in advance. Have a nice day.

Response from LensmartJun 14, 2023

Sorry for the inconvenience.Our customer service has replied to your message, please check and reply us.If you have any question about your order, please send an email included your question about your order to us: [email protected]. Our customer service will help you!

Response from LensmartJun 9, 2023

Dear customer, thanks for reaching out.We are more than willing to assist you with this case and we encourage you to contact us by email at [email protected] you please give us an order number so that we could check the order for you?Our customer service will help you!Have a nice day.

Response from LensmartJun 6, 2023

Sorry for the inconvenience.We apologize for the inconvenience. Our customer service has contacted you, please check and reply us.If you have any question about your order, please send an email included your question about your order to us: [email protected]. Our customer service will help you!

Response from LensmartJun 6, 2023

Sorry for the inconvenience. You said on May 31 that you couldn't see clearly through your glasses, and we asked for your original prescription the same day. But instead of sending us your original prescription, you send the glasses directly back to the address on the package.We need your original prescription to check if we made the wrong glasses or not and provide you with a satisfactory solution to the problem.We patiently replied that the address on your package is not our return address, we recommend that you recall and send it to our return address so that we can process the refund for you. The return policy on our official website states that any return without informing first will not be accepted and the shipping fee might be charged. If you have any question about your order, please send an email to us: [email protected]. Thanks for your cooperation and understanding in advance.

Response from LensmartJun 5, 2023

Dear customer, thanks for reaching out.We are more than willing to assist you with this case and we encourage you to contact us by email at [email protected]. Our customer service has replied to your email, please check and reply us.Thanks for your cooperation and understanding in advance. Have a nice day.

Response from LensmartJun 1, 2023

Sorry for the inconvenience. You sent an email on May 10 said you want to return you glasses, but we didn't find your order through your email address. We replied to your email the same day and asked for your order number. The next day you reply to us with the order number and told us that you have returned the glasses. We patiently replied that the address on your package is not our return address, we recommend that you recall and send it to our return address so that we can process the refund for you, but you do not recall. The return policy on our official website states that any return without informing first will not be accepted and the shipping fee might be charged. If you have any question about your order, please send an email to us: [email protected]. Thanks for your cooperation and understanding in advance.