LensmartReviews of lensmartonline.com

Same as the last person but I was emailed back only to be told that they shouldn’t have used the frames I selected and screwed both prescriptions up that I can’t even see out of them! Asked to pick new frames to be then told to pay more money! Worst experience ever! Zenni always gets it right and never an issue with them!

Glasses I had received was someone else’s prescription. I double checked I typed it in correctly. It looks like it’s a mistake on Lensmart. Tried sending email but it was ignored so apparently customer service is not important. Truly disappointing

I purchased a pair of glasses on May 8th, which I received less than a month ago on May 25th. Today while at work and needing them to efficiently do my job they broke as I was opening them to put them on my face. I am now completely without glasses and I need them to both do my job, drive, and get things done around the house. I already had to wait over 2 weeks to receive them and they’re already broken simply from me putting them on. I would like to know if I can be sent another pair of glasses for this unfortunate mishap and experience. I am extremely disappointed and do not think I should have to purchase another pair for over $100. I sent an email last week and Never got a response from anyone. I have been left without glasses this entire time.

thank you for your service

If I could give a zero I would! Horrible customer service and won’t give me address to send glasses back for refund! The glasses where not made for my eyes.

Unfortunately my package with multiple pairs in it has not arrived. I've paid $150 approx. I was informed it went to the wrong address and Canada Post returned it to lensmart as it was refused. I have been trying to email the customer service email listed here in their responses as well as on their website and no reply. ??? Why ??? All I want is the package to be sent back to me with the correct address labeled on the front. Free of charge would be nice since I was not meant to pay shipping in the first place. Anyone got a phone number so I can speak with someone? The email is obviously not being monitored. Help!!! UPDATE: I received a reply from Lensmart and they offered me 25% off my next order and they resent my order to me after it was not delivered the first time. So I waited another delivery period to get my package. Now I have a package of glasses all made to the wrong prescription that I cannot wear. I will either have to pay to get new lenses somewhere or get new glasses all together at somewhere reliable. I would like for Lensmart to make this right and refund me for the poor service. Will Update if I hear back from the company.

I recently purchased three pairs progressive lenses glasses and none of them are good. I can't see a darn thing. I have tried reaching out to them for a refund several times with no response. I don't want and exchange I just want my money back. They give you a 15 day return period and time is running out. The glasses were cute but that's not good since I can't wear them and see darn thing. Update: You have not replied!!!! This is ridiculous! You have no phone number and your response is subpar. Just because you say you responded, is NOT a sufficient response. Give me my money and take these glasses back!!!

I ordered glasses with progressive lenses and I can’t see anything. I don’t know whose prescription they sent, but it’s not mine. Extremely disappointed.