LensmartReviews of lensmartonline.com

Lensmart could not get my prescription right after 2 attempts over the course of 3.5 months (that’s how long it took to work with them via email). I believe the company is fraudulent and does not actually have the capacity to make prescription glasses. Looking at the trends I’m seeing in these reviews, I believe any positive reviews here are either fake, or they must be from non prescription wearers.

Lensmart is the worst!!!! Their customer service is terrible. I have worn progressive lenses for 14 years. I bought a pair from Zenni optical and a pair from Lensmart with the same Rx. The pair from Zenni were perfect and pair from Lensmart are so blurry I can’t even see out of them. I have contacted them via FB Messenger to resolve the issue and return the glasses. They are on a different timezone. So you can’t actually have a conversation with anyone and they asked me to send in my Rx to check it, which I did. Now they are telling me the blurring around all the sides is NORMAL with progressive lens. IT IS NOT!!! They offered to switch to a single vision lens which I have never worn before. I JUST WANT TO RETURN THEM!! They won’t provide the information to return them. What a scam!!! Don’t ever buy from this company.

I received my glasses, they are cute, but the prescription is ALL messed up. I emailed the company, and it was blocked. If I don't get a response by the 5th, I will go to the Better Business Bureau, and dispute my charges as well.

To Whom It May Concern of Lensmart: I have followed your instructions prior to receiving the address: 5636 Birchbay Court, Cucamonga, CA. 91737 included herewithin your email below!! As of this email dated June 29, 2023, I will not invest any additional time and effort in pursuing my claim. Jane, 371 Little Falls Road, STE 4, Cedar Grove, NJ 07009-1250 is your connection on the shipping label! The package was returned to your representative on Monday, June 26, 2023 and received by your representative on Wednesday, June 28, 2023. Therefore, I am holding Lensmart responsible for refunding in full the $74.03 that I surrendered in good faith upon my initial online eyeglasses order/purchase!!! I will instruction my credit card company to reverse the funds to my account! I have begun an investigation into Lensmart and how they conduct online scams! I have been encouraged and informed to pursue this matter under every effort under the law! That begins with Lensmart refunding my account for $74.03 no later than Saturday, July 1, 2023! As a reminder, Lensmart's repetitive should be of importance for future business and financial profits! I would hope that it's worth more than the $74.03 that you are indebted to me for at this juncture! Very certainly, I have followed your instructions prior to receiving the address: 5636 Birchbay Court, Cucamonga, CA. 91737 included herewithin your email below!! : UNHAPPY WITH ENTIRE ORDER! C60535664535429725 I am NOT satisfied with this order! I request directives for returning the entire order immediately! The styles are not designed for my face structure. Please, and thank you refund my account $74.03. Thank you in advance! Customer To Whom It May Concern: I have read customer's reviews of your products especially this comment, "I tried to order some glasses and I couldn’t get past the payment page to finalize order!" And I have followed your marketing Ad on I would agree with the model, that the Behati style "isn't bad" which is the reason I initially placed an ordered and over ordered because I thought the addition styles I ordered weren't bad! However, they are bad for me because I can't use them! I am operating on a deadline before my vision benefits expire soon. I would care to settle this matter with a win-win outcome! I am not understanding the delay on your end to rectify this issue without further delay! I hope to hear from you and thank you for your understanding! As a current consumer my opinion should matter to you... Sincerely, Customer We confirm receipt of your Email. We apologize for what happened to your glasses. And we are very willing to help you to solve the problem. You will need to return to our return address to receive a refund. According to our return policy,the refund are 100% of the frame. Other than that, we don't have a return label and you'll need to pay for the shipping yourself. After confirmation, we will arrange the next step. We thank you for choosing Lensmart and look forward to hear you soon. Best regards, Customer Service Center To Whom It May Concern: Please find attached my proof of payment for returning your product to the address you provided. My final request is for a full refund of $74.03 be credited to my credit card! Sincerely, Delois Graham-Forde Customer We confirm receipt of your Email. We are very sorry to hear that. You can return the glasses to our warehouse and we will provide a refund to you. The refund are 100% of the frame. You can return the product to: Address: 5636 birchbay ct. Rancho Cucamonga ca 91737 Consignee: Lensmart Before you return, kindly make sure the goods such as box, frame and lens are not damaged please. Kindly remind that the return shipping fee should be afforded by yourself. Refund will be processed after we received the product, and the return need be shipped within 7 days, otherwise it will not be accepted. Plz send us the tracking number and voucher for the return within 7 days. It is best to include your order number in the return so that we could check it's your return. We thank you for choosing Lensmart and look forward to hear you soon. Best regards, Customer Service Center We confirm receipt of your Email. Thank you for contacting us to let us know. But we didn't give you the return address. Where did you return your glasses? The address on the package is not our return address. You need to return your glasses to our return address before we can arrange a refund for you. According to our return policy,any return without informing first will not be accepted and the shipping fee might be charged. We suggest you recall the package and resend it to our return address. Thank you for your understanding. We thank you for choosing Lensmart and look forward to hear you soon. Best regards, Customer Service Center

I ordered glasses from here about 2 months ago. There were no issues, so I ordered another 2 pairs. The same prescription as the original. My glasses arrive and the right lens on both pairs are the wrong prescription. I message them and they tell me it's the right prescription and I just need to adjust to wearing glasses. Um, no, it's wrong. Then they tell me to take a photo through the lens so they can see the blurriness.. As a PRESCRIPTION GLASSES company I would hope that they understand that's NOT how prescriptions work?? Eventually they sent me new lenses but told me they would only refund half of my cost if they aren't right (which thinking about it now was a bit of a red flag in itself). They arrived today and, you guessed it, the same issue. I have messaged them requesting a full refund as the glasses cannot be used. UPDATE: I have contacted customer service, they have confirmed they will not issue a full refund and will only refund 50%. I also took the glasses to my optometrist yesterday who confirmed the glasses are, in fact, the incorrect prescription. I have begun the process of requesting a full refund externally.

I did follow up with your customer service and they keep telling me I have to pay for new lenses. So I have contacted them and still nothing has been done. This was y’all response, Dear Shenek Watkins , We confirm receipt of your Email. Sorry, because the lens is a customized product, if you want to replace the lens, you need to pay the cost of lens remanufacturing. Sorry for the inconvenience!

My first experance with ordering my glasses took over a month but when i got them i loved them but then the jewls strated to come off . I saw abother psot about another customers delight in the same style so i made a post under hers ssying loved mine too but the jewls were coming of not that i reported it to the company i still liked them. To my surprise the company reach out to me and offered to send me a replacement pair at no cost. I was over the moon with delight yes this company stands behind there products. SO over the past year i bragged to anyone who compelmented me about how great of a company this was.so my new yearly appoinment came up snd i knew i wss going to be happily shopping again and i did with excitment just received my glasses yesterday and found that something was wrong so i reached out to the company in hopes to get the the same customer service , but was greatly shocked at the responce this time. I was told its past my 15 days return or repair pilicy when i just received the yesterday sounds off then was told that nothing they can do except give me a 25 % discount on my next order no offer to fix or replace nothing not happy at all.

Purchased frames, received order on the 13 Jun. The frames were too big for my face so I emailed them the next day requesting a refund. After numerous emails back and forth I’m still waiting today 27 Jun on how I can get a refund. I checked the refund policy and you have to contact them 15 days from receiving the frames. I wouldn’t suggest purchasing from them. Quick to take your money but don’t want to refund you. I am prepared to pay the courier fees to send the frames back. Very disappointed its like I’m begging now 😩