LensmartReviews of lensmartonline.com

DO NOT BUY FROM HERE Don't waste your money, the sent me glasses with the wrong prescription. I couldn't see out of them, then when I contacted support they offered me a 70% refund which I said sure, however then they wanted me to pay to ship the product back. Which is $25 from where I live, meaning I spent $51 on glasses $25 on shipping to only get around $30 back..

I am very unhappy about their customer service! I have lodged a complaint and it is obvious that their customer care people do not understand the complaint. I have clearly stated the problem and pointed out that we ordered 6 glasses, for 4 different people! But all the glasses was made according to the same prescription that was loaded under my profile with my first order I placed for myself two months prior to this order. In the new order we filled out every prescription for the glasses seperately next to each pair of glasses! They are clearly at fault as they never checked the different prescriptions to each pair of glasses! I have sent screenshots of each glasses with their prescriptions and explained it now more than 4 times! And their customer service still doesn't understand, keeps on saying I uploaded my own prescription and that is what they used! If I open my order details, it shows the various prescriptions filled out in detail next to each of the glasses! Why do they have a quality control check then? Surely each pair of glasses should be checked individually against the order details! My family members are now angry at me, because I referred them and they have lost their money on this! And they maintain they are not at fault irrespective of my screenshots that proof otherwise! I am deeply disappointed in Lensmart! Regarding your reply: This just goes to show how you are robbing people! If I order 6 different pairs of glasses and wanted the lenses different, for instance one with blue-ray blocking, another with thin non-scratch lenses, another with tinted lenses, obvious you need to check each and every pair of glasses that was ordered to match what was selected and filled out! As the pricing also increases and differ greatly berween the 6 pairs of lenses that was ordered! So now stating that you used my oroginal prescription that was uploaded in my first order and that simply overrides any new orders placed, even though each had been filled out seperately! This is a disgrace to say the least! Please! Don't buy from this company!

I wish I could give zero stars. They took a while to arrive and are completely unwearable. Customer service is a joke. Absolutely do not order from here. *I did email and got the run around from customer service and no resolution.

This has to be the worst company ever. I have bought with eyebuy direct and never had this problem!!! Please save yourself the headache. I should have listened to reviews

Follow up to my original review in April 2023: after arguing with me repeatedly about the free exchange their website clearly advertises, i was not going to back down and repeatedly insisted they honor their own free return policy, i sent snapshots of their policy, and posted bad feedback about the experience here on Trust Pilot which they replied to here and privately asked me to remove, then they finally agreed to honor their own policy and exchange the glasses so I made my new selection. I told them i would remove or change the review once I received the free exchange they advertise. When the exchanged glasses arrived in July (3 months later) they were LOW quality progressives with distortion issues suitable only for reading and computer work, NOT suitable at all for driving or even walking, (some companies offer different variations of progressives like this now, they charge more for premium progressives that are suitable for reading, computer work AND driving but they clearly advertise the quality and price difference upfront during the order selection process, Lensmart did NOT, so i expected the quality progressives i had received from them in the past). When I informed them of the lower quality lenses, at first they denied it, when I threatened them I would report this to the Better Business Burea and post more bad social media reviews they asked me to send a video through the lenses which I did, and I also compared it with a video of the quality progressives I ordered from them a few months ago. Clearly in the video you could see the distortion of the new progressives compared to the previous pair which were perfect. They contacted their lab regarding the video and their response was their lab changed the quality of progressives and I could keep the glasses or return them for 50% less than I paid. I disputed it stating they did not inform me in advance of the progressive lenses quality change but they continued to argue and remain unreasonable (as they always do) instead of admit their error and lack of ethics in failing to inform me of the quality change prior to the order so that I could have made an informed decision, all this plus my previous review proves their consistent lack of ethics and genuine respect for paying customers. This company is repeatedly greedy and unethical and argues when confronted with quality issues instead of working respectfully with customers to provide an ethical solution.

Depuis 12 ans, j'ai fait affaire avec 3 fournisseurs différents : Clearly, Eyebuydirect et AClens. Pour des verres progressifs avec lentilles amincies 1.67 et transitions de qualité je payais en moyenne 260$ CAN. J'ai fait affaire en juin avec Lensmart pour économiser 100$ (158$ CAN était le prix pour des lunettes) Je les ai reçues 3 semaines plus tard et en les essayant pour la première fois, la monture était croche et lourde, les verres très épais et ma vision était floue. Je les ai contacté pour les retourner et me faire rembourser. Il m'ont niaisé pendant 10 jours avec des questions et des tests inutiles. Après 10 échanges de courriel, j'ai fait une plainte à Master Card pour annuler l'achat. Le lendemain, Lensmart m'envoyait l'adresse de retour et je devais retourner le colis à mes frais (plus de 15$) et il ne remboursait que 70%. J'ai perdu mon temps et 64$ avec cet achat. La qualité de leur verres progressifs est exécrable. Pour la santé de vos yeux, n'achetez pas chez Lensmart.

aight it was my first time using this site despite my hesitance and they have delayed my glasses twice, offered me a discount as if ima use them again after this and my glasses still haven’t changed locations since June 30th. it’s July 5– i get holidays or whatever but they were delayed prior so at this point I’m over it. give me my glasses and be gone witcha, I’m sick of conversing with a Facebook robot instead of a human who gives a gotdang that I’ve been screwed over twice.

This company is a scam. They advertise lenses that are prescription free transition lenses, but they don't actually transition. So they charge you an extra $7 for the transition and then when you get them they don't actually change. When I reached out to their customer service, I was asked to provided photos, which I did, then I was asked to provide a video in bright sunlight, which I did (you can literally see the glare of the sun in all the photos), and at first they offered to send my a new pair of lenses at that I could reinstall myself, which i said ok to just to be done with it, and then they took it back and said they wanted further proof that the lenses didn't work. After sending what I felt would be sufficient proof to them I decided that writing a review was the only way they might change their tune and start actively helping their customers instead of trying to blow them off and steal their money. In response to the comments from the company below: I have. Twice.