LensmartReviews of lensmartonline.com

I wouldn't be surprised if a chunk of this company's positive reviews are fake, nearly every genuine review I could find from North American customers says the same thing: this company is horrible to deal with. I can confirm that firsthand. I ordered 4 pairs of prescription glasses (2 daily, 2 sunglasses). 3 of the 4 had issues, factory defects, a misleading website try-on feature, and a pair that broke after light, gentle use within a week. Quality is on par with Temu or a dollar store, not a company you should trust with prescription eyewear you rely on daily. If the product doesn't put you off, the customer service will. Expect the same questions repeated over and over across a weeks-long thread, a clear tactic to wear you down until you give up on a refund, rather than actually help you. This was the worst online shopping experience I've ever had. Save your money and your time, don't order from this company.

Lensmart advertises high-quality eyewear, but the prescription glasses I received were completely defective. They cannot even handle routine maintenance. Simply cleaning the lenses causes a very loud cracking noise. Shortly after receiving them, the arm of the glasses completely slid off the metal frame.Lensmart refuses to take responsibility under their advertised "365-day worry-free guarantee." They claim the purchase includes automatic insurance, but their own insurance completely fails to protect the buyer. Even after I sent clear video and photo evidence of the broken, defective product, they refused to cover it. The best Lensmart offered was to ship another pair made of the same cheap materials. They didn't even want the broken item shipped back because they know it is low-value junk. Because they refused a proper refund for a defective product, I have filed a chargeback dispute with my bank. Avoid this company. Update: The company actually tried to bribe me into deleting this review by promising a refund only if I took it down first. Then, they demanded that I cancel my bank dispute before they would process anything. I refused immediately. It is impossible to trust their intentions; these are just empty promises to get themselves out of trouble. A legitimate business would simply accept the bank dispute and agree to the refund through the bank's system. The only difference is that a chargeback forces them to pay when they refuse to act with integrity.

I ordered prescription sunglasses from this lousy company and they never arrived. They require that I prove I didn't receive them before refunding my money--which is a terrific scam. I'm not the only person they've ripped off. See Facebook page Have You Been Ripped Off by Lensmart for thousands of honest reviews of this dishonest company. As I've explained repeatedly to Lensmart, a carrier driver's checkmark is not proof of delivery to my home or mailbox. It's on them to prove delivery, not my responsibility to prove that it wasn't delivered, which is impossible. I don't have a Facebook page with thousands of posts attesting to MY dishonesty. Show me a picture of the package in MY mailbox.

SCAM business. I paid for 1.71 index lenses but I got 1.61, which are very thick and low quality. I have prescription over -10.00. I sent emails to request return, they responded that the eyeglasses are still in transit while I have already recieved and I told them very explicitly.

I wanted to like this company because the frames are excellent. Unfortunately, the experience after reporting a problem has been extremely disappointing. I ordered progressive (varifocal) glasses using a current prescription. The distance vision is clear, but the reading portion of the lenses is not usable, making the glasses unsuitable for close work. What followed was days of repetitive, scripted emails. I was asked the same questions repeatedly despite already answering them. I provided my prescription more than once, confirmed it was correct, supplied my PD measurement, answered every troubleshooting question and even provided a head-on photograph as requested. Each time I was told more questions were needed before they could identify the problem. Their public response states they made the glasses according to my prescription and that “many factors affect the wearing effect”. However, privately they have now told me they have identified the cause: my PD was not included when the glasses were manufactured. The problem with that explanation is that their website accepted my order and manufactured varifocal lenses without requesting my PD beforehand. I was only asked for it after I reported that the glasses were not functioning correctly. Even more disappointing, after concluding that the missing PD was the cause, they did not offer to remake the lenses. Instead, they offered me a 20% discount on buying another set of lenses to correct the problem. As a customer, I do not believe I should have to pay again for functioning varifocal lenses when the order was accepted and manufactured without a measurement they now say was essential. I genuinely like the frames and simply want the lenses I have already paid for to work correctly. Instead, I have spent days exchanging emails with very little progress. If Lensmart remakes the lenses and resolves the issue properly, I will happily update this review. At the time of writing, however, the after-sales service has been frustrating, slow and focused on repeated questions rather than resolving the problem. UPDATE: After making the lenses incorrectly the solution after three weeks of emailing is to pay to return (they made the error - I'm expected to pay postage back to for the pleasure to receive a partial not full refund) or they will make me some new lenses that I am expected to replace the current lenses with, and in doing do risk breaking the frames. They sent me a random link to another companies youtube to show me how to do this. Ive also been told that by accepting this solution to the companies own error, I wave all my rights to a return should the lenses sent not be correct. Avoid this company at all costs.

If I could give less than one star I would. Never got my glasses. They keep telling me they were delivered, but they were not delivered to me. I contacted customer service the post office then I just decided to dispute the charge on my credit card. What I really wanted was just my glasses. This is a horrible company for customer service stay stay away.

The worst experience of my online life .If items are perfect lucky you .However any returns are at your own cost and usa is not a cheap return from UK. Websites not clear as it looks and mistakes are at your own risk .Plus frame style at your own risk .£90 paid £48 return hopefully in a few weeks .wouldn't recommend as taken over 2 months to receive return address which isn't unfair to mention when I requested it from day of receiving glasses .No hard feelings as its rock bottom prices with rock bottom Service

I ordered 2 pair of prescription glasses and never got them. They said they were delivered but I never got them. The tracking showed they were in customs for 2 weeks then all of the sudden they went from customs to 3 different states in 1 day then from one city to my address in 12 minutes, that would be impossible because that city is an hour away if you drive straight through with no other stops. The neighbors didn’t get them they were not on my porch or anywhere. I contacted lensmart and they sent me to Seel for a refund and I don’t have any cash apps so they want my bank account information and no way in hell am I giving them that. I guess I’m just stuck with fewer dollars and no glasses. In my opinion they are one of the worst companies I’ve ever dealt with.