LensmartReviews of lensmartonline.com

The glasses arrived and the prescription did not cover the lens horizontally. It was actually only in the center of the lens (the size of a dime). I went back and forth with over 6 emails requesting a replacement. The final straw was them saying I didn't have a PD with my order. I emailed a screenshot of my order which included my PD. They still make money off my order because the refund won't be in full. It's only 70% back for the lenses.

This was my first time ordering from lensmart because I saw Tiktok reviews of people wearing the glasses and how affordable they were so I ordered some for Buy 1, get 1 50% off. They came in almost two weeks later and when I went to try them on, the prescription was wrong on not one, but BOTH of the glasses. Their customer service is ridiculous and still wanting to charge me to either fix it **mess it up again** or get (most) of my money back to pay for the shipping fee on the refund. I am completely appalled by scam companies and this is one of them! Please do not try this company AT ALL. I'm going back to pay $100 for my frames at Warby Parker because I know they are a reliable company and they are one that NEVER messes up my prescription.

Update-I have emailed you. Please assist. Thank you. I just received my package, having paid for expedited production (ordered on 8.3.23) and was sad to learn that the glasses inside the package were for another person. The packing list was accurate, but the outer label on the DHL shipping envelope was addressed to me. In other words, not my order, not my glasses. I will update my review if you can be fast in responding but the phone number on your Web site hangs up immediately and is tied to a residential address in California.

NOW, after MONTHS of emails, the company has finally offered me a refund! LOL!!!! Here's the deal! I paid $189.95. (CAD). They're offering me $18.20 (USD). WOW!!! Isn't that great business!!?!?!!? The answer from Lenssmart below is completely false (that's the nice word for it). My prescription is perfect. I have other glasses made from the exact same prescription that are perfect. PLEASE don't use this company. This is the absolute WORST customer service I have experienced in my life (and I'm old!!)

Don’t use this company , look at their reviews , I ordered a pair of glasses can’t see out of them , their phone number don’t work , and I cancelled a order on another pair of glasses I ordered from them that hadn’t even started to be made by them and they won’t refund me my money ..

I can't get anyone to respond to messages or emails about canceling my order. The phone number listed on their website does not work. I do not suggest using this company

I'm currently in touch with the better Business bureau and my next step is the Federal trade commission. They have ran my credit card and they have skipped out of town. There is no customer service. BUYER BEWARE !!!

Everything looks good when your on the website and allows you to purchase the glasses when you have a bigger prescription which I was excited about. However don't let them fool you. It takes over a month even when you pay for faster shipping.. then you will get glasses that look like crap and do not finish your prescription in the total frame. But to them that is ok and high quality I guess. They said it suppose to be like that. Will have terrible customer service with no sympathy and will ask you the same question over and over. Have you send photos multiple times and than when you think they are going to do something bc of how bad they are to the point that I couldn't wear them, they do nothing but make me pay for the shipping and don't get my full money back for quality issues. They will try and tell you their policy for only a certain amount back but it states on the website that is only for non quality issues. But that doesn't matter to them.Just a huge scam. They don't take issues seriously from their customers. I spend weeks with customer service on this issue just to give up and take what I could get so I didn't pass the return policy so they can keep all of my money. So I returned them to the address the person told me in EMAIL and I sent the tracking and receipt. Wouldn't you know they try telling that isn't the correct address they needed me to send it to, it was their warehouse address!! Trying to say they didn't give me that address until I sent them a screenshot of what they sent me. Then it was when they got it at the warehouse then finally they refunded me 80% of my money. Will not be ordering overseas again! Tip for you Lensmart, if you cannot do something you say, then just say it. Do not allow anyone with any prescription to order if your people cannot do it. Zenni would never do that to their customers. They will take anything back if there is an issue and fix it anyway they can. I will make sure to tell everyone what kind of company you are.