LensmartReviews of lensmartonline.com

You get what you pay for. All 3 pairs I purchased fell apart. The arms pulled off of the hinge piece that connects it to the glasses. Also the hinges themselves seem to bend over time which makes them unstable but also makes it so the screw eventually works its way out and due to the bending, cannot be screwed back in. The customer service is atrocious. I am going on like day 9 of back and forth emails to get my glasses replaced. They obviously don't speak english and that is the largest issue at hand, the language barrier. I actually just had them tell me I sent them detailed hand drawings even though I sent them PHOTOS of the glasses... never again.

TERRIBLE COMPANY, DO NOT ORDER FROM THEM. I wish I could give them ZERO stars. I got my bifocals reasonably fast, left lens is fine, right lens is completely wrong. Lensmart goofed on the cylinder reading on my RX and then tried to blame ME for the error. Said I wrote it wrong on the order form! I didn't fill out an order form; I sent them the RX and THEY filled it out wrong. I was an optician for 22 years and didn't have a successful practice by messing up RXs! They offered to refund me the price for my frame: $6. It would be laughable if this outfit wasn't so crooked. They then said they would remake the bad lens if I paid again. Their answer is always "lenses are a custom product and cannot be sold twice". Yeah, that's why you want to make them correctly the FIRST time, because if you don't the company must absorb the cost, not the customer! False advertising, NO real refund policy, NO customer service, and the quality of the goods is terrible. Add to that the fact that they do all this work OUTSIDE OF THE US. DO NOT BUY FROM THIS SHADY OUTFIT. 9/8/2023 EDIT: I did not fill out any form to order these, YOU did and therefor YOU are the ones who made the mistake on the cylinder. That is why I refuse to pay another dime to remake these lenses. Standard answer, no help at all, and they get to keep my $$. DO NOT BUY FROM THEM.

Bought a pair of glasses that ended up being WAY too big for me. Tried contacting but the phone number provided and it’s out of service. I emailed the provided customer service email THREE TIMES before I got a reply and then they acted like they never received my emails which I sent screen shots of for proof but they won’t let me return because I am outside of the return window of 15 days.. even though I provided proof that I was reaching out within the designated timeframe. What an actual scam

DO NOT BUY from Lensmart!!! It is so close to scamming people while still allowed to operate a business! Look up all the reviews! I order a pair of progressives and they arrived with lens that were so outrageous! I couldn’t see a thing! Everything was a complete blur, it was almost hilarious! I went back and forth with them, but they stated their non quality policy was only to refund 70% of the lens if I sent back at my cost minus any original shipping! So receiving lens that is not your prescription, that you can’t see through, is a non quality issue?? I’ve never had an issue ordering online with anyone else! UNBELIEVABLE! A company can ship garbage, and get the item back and still make money! STAY AWAY!!!!

I ordered my glasses and they came fairly fast. I can not get use to them. Every time I put them on, I get cross eyed and dizzy. The frames also bother my ears as I wear oxygen 24/7. I wanted to send them back (supposed to be 15 day guarantee). I am still getting a run around about returning them and getting my money back. I think they are stalling so it is after the 15 days. Would never recommend this company. They are ripping off a senior just because they can. This is taking food off my table and now I don't have the money or glasses I can use.

I had ordered a pair of glasses. They are way to big for my face I have been going back and forth through e-mail. Have been told 4 different things. You can get ahold of them at all. All I wanted to do was exchange them and it has been hell trying to exchange them. Just don’t spend the money because if you don’t like them you’re stuck with them. Terrible customer service

Their website offers free returns; however when you request a return, they inform you that you will get 70% of the frame cost, 50% of the lens cost, and return shipping will be paid for by you. This is false advertising. I also paid for expedited shipping, and they still took 3 weeks. 1 of the frames I have snapped after having them less than a week.

I ordered a second pair of glasses with the same prescription as my old one (from Zenni optical) which I still wear with no issues. It took about a month for them to send me my glasses, and even then they sent me glasses for the wrong prescription (confirmed by my opthalmologist). Their glasses gave me headaches everytime I wore them for even a minute. They pulled every trick in the book to deny honoring their warranty, claiming that my prescription was wrong. I had 2 different highly reputable opthalmologists do my eye exams, and they BOTH confirmed the same prescription with PD of 72 and 71 respectively (which should not make much difference since the nose rests of the glasses can be used to correct the 1mm difference). After another month of back and forth emails, they asked me to pay for another pair if I wanted a replacement. They appear to be not well organized, do not appear to know enough about eye wear prescriptions, and refuse to honor their own stated warranty. They are an example of the reasons for the proverb "cheap things are dear". Their prices may be cheap, but in the end you pay far more in money, delays, frustration, and stress than you would pay at even the most expensive local eye wear store. If you want to purchase glasses with peace of mind, find a vendor worthy of your business; Lensmart is NOT that vendor. NOTE: contrary to the vendor's reply, I did not fill in my prescription incorrectly. I filled it with the correct PD of 72, which is the same as the the PD for the glasses I currently wear with no issues. The prescription for the glasses they sent me was COMPLETELY different from my entire prescription, and not just in the PD measure. EVERY measurement was different. I believe they just got orders mixed up and shipped me someone else's glasses, which means someone else is probably as frustrated with Lensmart as I am, or given up completely on them. Following their reply, I asked to make the glasses to same original prescription that I gave them (which is the correct prescription) while I return the wrong one that they sent me, but they are still refusing to do so. They just not worth the doing business with no matter how lowest-priced their glasses are. And it has taken almost 2 months (as of today 08/30/2023) trying to get this resolved. Their Warranty is a fraud, because they don't honor it.