LensmartReviews of lensmartonline.com

I’ve tried ordering from this company twice now. Their return policy is garbage. The first time the style was way to big despite taking measurements. They should have provided a one time replacement. They didn’t even return my emails for the request. The second time, despite using the prescription from my last order, which the lenses themselves were fine, somehow the prescription was wrong. They want me to pay to send them back and pay for the new lenses. Their customer service is garbage and I would steer clear. Now I have 3 pairs of glasses I can’t wear from this company. Never again! There are many other companies that sell glasses online that actually care about their customer’s experience!

The absolute WORST customer service experience of my life. On September 21, 2023, I ordered over $100 worth of, from what other reviews I've recently found tell me, sh#t quality glasses from this company. First of all, they tell you shipping takes up to 2 weeks. Unfortunately I had to change my mailing address because I moved during the time I was waiting for the order to be delivered. They ship through USPS, so I got a notification saying my package was forwarded to the new address on Oct 16, and with no further updates 2 weeks later I reach out to their customer service email and after back and forth arguments (yes they straight up argue with you) this is a direct quote in part of their response: "We have shiped the order to the address you filled in the order. We are not responsible for the problems caused by the logistics company". Okay fine, sh#t customers service if you ask me, but then I try to file a claim on USPS and the tracking number aparently is not eligible for any type of refund from USPS because they did not insure my package before sending. So long story short, they do not give a sh#t if you recieve their products once they have your money, and again from reviews I've recently read, they also don't give a sh#t if you recieve defective products from them. So I am out over $100, with over a month of my time wasted, and after explicitly stating how disappointed I was with their customer service and ensuring them I would never be shopping on their website again, they had the audacity to offer me 25% off my next order. HAHAHA, like what the actual F#CK?

I did text you all to let you aware that the glasses that we receive was defective because an error. We did ask for 50% leniency which was not granted We texted or email over 20 something times and there was no leniency and customer service they kept repeating the same thing over and over about the 15 days Policy Please read carefully before you purchase these glasses because there is no refund if there is a mistake on either side. I contacted them ahead of time which was on August 26,2023. I explain the reason for the delay because I was away in Jamaica and they refuse to make any adjustment I did contact them less than 111 days has come to them because they lied about the service because I'm PayPal I have 90 days I believe and they make no adjustment PayPal I lost with PayPal because they refuse to respond to people the correct way I have prove and I will post it if possible. You can follow the review I am not the first person that did this to. I did negotiate for 50% and then I return the glasses and you guys refuse I think this is very childish for a business person it's very unprofessional and you name it so when you guys come out here and send a whole bag of stuff to make things look good on your side. It is very unprofessional. But I will post all the back and forth confusion with you guys and Google so everybody will know what time it is. That's the first thing with customer service. As I said a customer always right but I'm not trying to look for right or wrong I'm just trying to negotiate with you guys so as I said if it takes for me to to post it on Facebook I will if you text me to post this on Google I will wherever I need to post it for you guys to be more understanding with customers I will do so thank you!

I have to give one star. Otherwise I would give none. They are awful company. Glasses are cheap and heavy and they have no customer service phone number to call them. When you don’t see one on website there is a reason. When you email to return they procrastinate so your window runs out. They need to be shutdown.

I’m am super disappointed in them I placed order Thursday19/10/23 and I pay everything shipping and now when I go to the websit telling that the is cancelled due unpaid and timeout which I don’t know that and now when I want my money to refund me telling I could contact stripe customer service, which they did not send me email address 🥺🥺🥺

No refunds are allowed! I read the refund policy several times, no where did it state that I couldn't return my items but it did have a short return window. I have wasted 4 days of going back and forth with people and keep circumventing to let me return my items. There was no quality issues, just some of the frames didn't suit my face. Shame on me I should have listened to the other reviewers. Buy but don't think you can return them. and Lensmart don't bother replying here. Your excuses are weak and fake. Buy cheap expect cheap. Should have listened to my momma.

Below is verbatim the response I received after almost 20 email correspondence. The only way to communicate with Lensmart is via the one email address: cs@lensmartonline. "Sorry to hear you don't want to re-customize lenses. Cause you filled with wrong prescription, according to our return policy, we can only refund you the money of frame. You can return the product to: Address: 5636 birchbay ct. Rancho Cucamonga ca 91737 Consignee: Lensmart Before you return, kindly make sure the goods such as box, frame and lens are not damaged please. Kindly remind that the return shipping fee should be afforded by yourself,and we don't accept the UPS. Refund will be processed after we received the product, and the return need be shipped within 7 days, otherwise it will not be accepted. Plz send us the tracking number and voucher for the return within 7 days. It is best to include your order number in the return so that we could check it's your return." Without focusing the terrible grammar, once I ship the glasses back to Lensmart I will be out more money than I spent. Shame on me for not closely reviewing the return policy.

My prescription called for a prism in the left lense. The prism is wrong and they will not redo unless I pay. TERRIBLE! I paid extra for the prism when I ordered. They did the prism wrong not me. Now they say I did not pay for the prism.