LensmartReviews of lensmartonline.com

I ordered glasses from lensmart at the end of October. They took weeks to arrive and finally when they did I couldn't see out of them. The only option to talk to someone is through email which takes 2 or 3 days for a reply. Each reply was a different excuse. First was that my order didn't have my PD on it and I could pay to have the lenses replaced. I didn't fill in my prescription, I sent and image of my prescription which has the PD. I emailed them this to prove it. Their next response was that my lenses are progressives and that the view area is only through the center of the glasses only. This is unacceptable. They already admitted to missing the PD on my prescription and to get out of it try to blame it on progressive lenses. I have worn progressives for 15+ years and have ordered from many places online never having this issue. This company and customer service is terrible. I requested a refund and I will never order from them again which is a shame because their frames are really nice.

These people charged me for upgraded shipping but the. Did not deliver on time

I ordered a pair but when they finally arrived I couldn't see using them. My prescription was way off. I asked to return them and days later they said I returned them to the wrong place. I did not get my money back. Apparently I didn't learn because I tried again. Again the lenses suck. I have never had this issue with any other online glasses ordering. I have used several others. I really like their frames but if they can't get the lenses right, what good are they. I want my money back for both pairs!

DO NOT SEND THIS COMPANY YOUR HARD EARNED MONEY. GO TO ZENNI. Terrible service, poor quality, hideous customer service. I ordered a pair of glasses (with expedited shipping) the same day I ordered a pair from Zenni. Exact same prescription….I had the glasses from Zenni weeks before I received the glasses from this company. Not only was Zenni less expensive, and received in a timely fashion they were perfect. When I finally received the glasses from Lensmart they are horrible. I cannot even see out of them and they are of poor quality. They definitely got my prescription wrong! I sent the exact same prescription to Zenni and they nailed it. When I reached out to customer service which you can only do through email…they stated that the prescription I sent them originally was incorrect, I will need to pay for shipping and the lenses for them to recustomize. No thank you. I’ll be contacting my bank and the better business bureau. When you do a poor job then blame the customer for your error, I will no longer do business with you.

DO NOT ORDER FROM THEM!!! I ordered two pairs of glasses. I didn’t get them out of my parcel locker until about two days after delivery. This will become relevant a little later. I inspected both pairs right away once I got them home. The quality is terrible. There is white powder or maybe the shavings from cutting the lenses still around the edges and they just look poorly made. I didn’t plan on returning them despite that. However, one arm of one of the pair (Dream) was a little wobbly. I can see that the screw wasn’t in completely and then popped off. I tried putting the screw back in but the holes didn’t align. They were defective. I contacted them as soon as I had the chance. I even attached pictures. According to their return policy I still had plenty of time especially since it’s defective. I got a response approximately two days later. They asked me to send them a video to “confirm” the issue. A VIDEO! I’ve never ever had any respectable or any company request a video to show proof. I replied, “I sent you photos. DO you really need a video?” The photos weren’t good enough, they said. So when I had time, I sent them a video. Ridiculous. They asked me if I wanted a replacement, I politely declined and requested a refund. When they replied, this is what they asked me: “We check your order delivered on Oct. 20, why you contact us till Oct. 25?” Really? This confirmed my suspicion: They’re going to give me the run around. I admit my reply was a little snarky but who wouldn’t be when a company is implying you’re a liar by requesting all kinds of proof to “confirm”. I JUST sent my reply a few minutes ago so we shall see what lameness they‘ll reply with this time. They’re a scam of a business. Each exchange was about 24 hours apart because if it isn’t obvious, they’re in Asia. And although the tracking shows the shipping originated in the US, it isn’t. They use a scam tracking system that shows that it’s here in the states and sometimes the tracking will show that it’s “stuck” in a city like Jamaica, NY for a few days but its actually just buying time while it travels from overseas. Unfortunately a lot of online retailers from China are using this system. They’re very unprofessional. All this fuss is over ONE pair. The other isn’t defective but quality is very subpar yet I’m not even complaining about that one. We’re still dealing with the issue. When they asked for a video, I knew they were going to be a headache. Although miraculously there are some positive reviews (possibly fake?), I really suggest going elsewhere. The dimensions are off and with the lack of quality, you’re VERY likely to be unhappy with what you get and then you’ll be dealing with something similar. There are plenty of other online eye glasses retailers with great prices that are really well made and have actual professional customer service reps. It seems they fight tooth and nail to avoid refunds. If replacing is cheaper than refunding, their glasses and shipping must only cost them pennies and they’re blowing up the prices by way more than they should. I should’ve just stuck with the other retailers but the overly photoshopped ads got me. Don’t let it get you too!!

Unprofessional and Fraudulent. I ordered two pairs of glasses and they are not the perscription I ordered. The lenses are of poor quality and are completely unusable. I contacted their customer service to be able to return them and get a refund. They kept asking weird questions that I answered until they told me to take a picture of myself wearing them. I declined doing that because it's completely unnecessary for the return process. After that, they said they would only refund 70% of the lenses after I pay for them to be shipped back to them. The lenses are their fault. They put in the wrong perscription. They used poor quality lenses. And yet I am being told I won't get a full refund even though they did not provide what I paid for. They are completely a fraudulent company that promises one thing and then provides something else completely and refuse to make it right. 11/02 UPDATE: Lensmart is still trying to claim they put the correct lenses in, but that is incorrect. The prrscription is NOT the one I put into the system. And the lenses are of low quality.

DONT ORDER FROM LENSMART. They lose all your orders. Had 2 separate orders from lensmart and they are both lost and no body can give me any answers.

DO NOT ORDER FROM LENSMART! This company is a fraud. I have glasses that are totally unwearable. I have tried to communicate with the CS contact and it is nothing but a run around. I started my contact the day I received the glasses and knew that the prescription was wrong. It has been over 5 days now and no results. Reply below is useless. I have emailed to cs@lensmart w/order #. NO RESPONSE REPEATED, STILL NO RESPONSE FROM EMAIL