LensmartReviews of lensmartonline.com

I place my order. It say 7 to 16 day for advance shipping . Well today is 15 days no update where my glasses are . Last I saw they had to go through customs . Will their website say CA . Very questionable now . I message and it the same thing we apologize and than I ask why are they going though customs. The answer is we ship all over. Nowhere on their website states that . I just want my glasses . And no run around. You should note on the website that it ships out of the country and don’t put advance shipping. If you cannot honor it. This is bad business . And I’m still waiting. And no movement or updates .

In life you expect to be scammed at least once and dealing with this company seems to be mine. The glasses sent were not according to my prescription and they refused to accept this. They used every excuse to make it impossible to return them. If you want prescription glasses please be aware like me you may not end up with a pair you can use.

Lens was popped out when I received it and lensmart refuses to take responsibility for it. Ordered 4 pairs and all felt cheap and flimsy. Glasses should not fall apart simply from "bumps and jolts" as people need to be able to travel with them.

I ordered a pair of glasses from them. After waiting for a little over a month, I had to contact them myself because I hadn’t received any updates. It turned out they had recalled the package due to an increase in customs duties, and they wanted me to pay the additional cost even though I had already paid the full amount and received an invoice for it. Since then, we’ve exchanged several emails in which they keep trying to negotiate instead of simply refunding me the full amount. I’ve read their refund policy, but I never even received the product. This is completely unacceptable and very unprofessional. Disgusting.

Ordered my glasses on 7th of July. Made one purchase but since it was advertised that the shipment in free of charge, made a second one. On 17th of July received an email from the customer service that due to “tax reform” my order was returned (this clearly is a lie, it wasn’t even send out yet, the quality check appears to be done on 14th of July and order reviewing was made on the 17th of July). They offered to send it via DHL and I confirmed and asked to combine both orders and send it as one. In the next email I received a PayPal link and a message that I need to pay extra 60$ for this shipment. I asked to provide an invoice, they answered it’s not possible to provide it. Also asked, why the website says the DHL shipment costs are 29,99$, but I’m asked to pay 60$, without any invoice. The answer was - I have two orders. UPDATE: I placed my order a month ago, and I am still empty-handed, it has turned into a month-long cycle of blatant dishonesty. After I agreed to pay extra for DHL shipping (29€) just to get my glasses, the service went from bad to worse. I have been stuck in an endless loop of being told my glasses are being "re-customized," even though it was said at the beginning that the glasses were already shipped and returned, turns out the package hadn't ever been shipped!!! Now, they have reverted back to the claim that my lenses are in "customization" for another 3-5 business days. It is obvious that these are just stall tactics; they are recycling the same "customization" scripts every time they need to buy more time. Even more concerning is their behavior regarding feedback. Their customer service team has spent more energy constantly asking me to delete my negative review than actually solving the issues holding my order hostage. They seem far more focused on cleaning up their online reputation than actually delivering the product I paid for. I’ve wasted a month, paid extra for shipping, and I’m still no closer to receiving my glasses. Save yourself the headache: do not EVER order from this company.

Funny how all the bad/negative reviews experienced roughly the same issues. Mine is no different. To put it simply cheap price, low quality cheap products. Flimsy, weak garbage frames broke after less than 2 weeks of use. Customer service offered no resolution after asking the same questions over and over. Save your time and money. They dont care and Im sure to follow will be a generic response like from all the other reviews.

I have made 2 orders with them. The first ine was alright, the shipping took a while and the transitioj lenses are not good. The second order one of the glasses was off, it was blurry whenever u looked anywhere but straight. They say they have a guarantee and warranty. When reaching out to see if I could return them they went back and fourth. They will ask for the original prescription order from the doctor and this is how they can possibly get out of their "warranty". When it's explained all of thenothher glasses I ordered had the same prescription and I have no issues,they demanded i give them the original script. It also took about a month to get this order. So it will be $80 down the drain. I highly reccommend getting glasses from somewhere else.

This is truly a horrendous company. Your chances of getting your glasses on time and correct are about 20% They make it nearly impossible to get any resolve. They are based overseas and have no communication other than email which they drag out correspondence. Like weeks of emails. Any reputable company would correct issues without having to go get a video from your eye doctor saying the script is correct, or proof from the post office about an address. They purposely drag out communication as well to me sure you go past the 15 day mark for returns. There are pages on fb describing the scams this company does. They are slick, I'll give um that. Just not smart. When you do need a refund they ask for your SS#, bank info,and id (even if paying with a card). There's no reason you need my social. The glasses aren't that great and very cheap. I will never order from this company again after the last experience I had with them. I just recently ordered my son his glasses off of zenni and another pair off zeelol. Both much much better companies to deal with and their prices are about the same.