LensmartReviews of lensmartonline.com

i am very upset with this company because i ordered glasses for my sister and i believe 6 pairs my pairs came in the wrong prescription and it took forever for me to get ahold of someone when i finally did they couldn’t help so i reached out again and was told my glasses would be mailed to me and never have it’s been almost a year back and forth and i’m still upset about it i wish they would just send my glasses 🥺🤦‍♀️with the right prescription!!

Very disappointing experience with lensmart. I ordered 2 pairs and both pairs, the prescription was off in one eye. In talking with customer service they continually told me it takes time, I told them it was just 1 eye and I e worn progressives for a long time. Finally they sent me the return ticket, I only received a portion of what I paid and had to pay $20 for shipping then back.

I ordered glasses the first of October and they were shipped to a different state than I live in. THE ADDRESS WAS CORRECT OR MY PAYMENT WOULD NOT HAVE PROCESSED. When I contacted them by email, I was told that they were waiting on them to come back to their warehouse and they would then send them to the correct address. When I asked for a refund, they asked if they could ship me a new pair. It is January 6th now and NO glasses. When I inquired again about the delivery and or refund I was told that I would only be eligible for a 70% refund due to them being special ordered. Didn't know that ordering glasses with a prescription from a company that makes glasses was considered special order. I hope they show up at some point. Will never order from them again!!!! BUYER BEWARE

I order a 2 pair of glasses on 5/5/22 I received the glasses by 5/21/22 . I immediately sent them an email because my prescription was completely wrong in both of them. I couldn't see anything out of them. I never received a response from them. its so unfortunate because they were so cute. I sent another email a week later and nothing. I've accepted I've been scammed I guess . But I just want to warn any body else who is planning on ordering. Don't waste your time.

I ordered 3 pairs of glasses online from Canada, provided the prescription exactly as provided by optometrist both by the printed version and additional PD information I requested from my optometrist, as required, prior to ordering. I received glasses about 3 weeks later. Order came by POST, not courier. When I tried them on, I immediately realized there was something wrong with the prescription as my vision was blurry. These were essentially reading glasses. When I contacted Lensmart, they asked me to provide a copy of the prescription, which I did...exactly as provided to them originally. They then tell me that I should ordered "single lens & I should have filled ADD the SHP". I am a customer, not an optometrist, so I have no idea what they are talking about. If that was something that MUST be completed to finalize an order, it should not let you proceed without entering that info. I would have contacted my optometrist. AFTER receiving them, they asked me to "get the information needed for Single vision lenses". Too late...the product is now in my hands. They agreed to refund me but not the prescription, which was the most expensive part of the order, PLUS I had to pay for shipping by COURIER...they do not accept POST, the way they sent them, that cost me an additional $30 Cdn !! Being this was something Lensmart neglected to require at time of order, which ended up impacting the product, Lensmart should have at least covered the cost of shipping to return to them. Overall, not a good experience& cannot recommend. I will reframe from purchasing glasses online UPDATE: Contacted Customer Service as recommended in the reply below. Lensmart stands by their decision - NO refund for shipping!! NOT impressed. BEWARE

Horrible experience with Lensmart. I placed my order on November 27, 2023. I contacted them on December 9 because my order hadn’t moved from the shipping partner since December 3. This is when I realized that they are in China. They assured me that my order would be on the way. Over the next 2 weeks, my order was scanned and ready every 3 days with the shipping partner. The last scan was December 23 and then it literally vanished. I contacted Lensmart and they kept reassuring me that it would arrive. USPS does not have my package and the tracking number is useless. It’s now January 6 and I still have not received my 3 pairs of prescription glasses I ordered 6 weeks ago. I am now asking for a full refund and I will never order from them again. Edit 1/7/24: I received your email and responded 2 days ago, that I would still like my order if you send the same 3 pairs of glasses I ordered with expedited shipping. I’m awaiting a response.

TRUSTPILOT : On WED Jan 3rd at 7:47pm you sent me mail stating that I'd received a reply from Lensmartonline. You're allowing Lensmart to use your platform for their benefit and not yours. The reply they sent and you've posted is RECYCLED and contains false data. They delivered my purchase in 20 days...AFTER their claimed delivery range. It is a CUT AND PASTE from their previous response defending their service failure. You need to check responses before you, Trust Piliot, lose your reputation like Lensmart has lost theirs. They are using your platform to make claims that are provably false. I hope you reveiew and pay more attention to just sending replies. This whole experience has been horrible. Lensmart has lost me as a customer. Hope your platform stays committed to accurate posting of business failure. LENSMART ORDER:Date:2023-12-02 19:29:58 Order NO:CC0363398320665781 Thanks

My glasses came with sane script I used within months and had no problem .I can not see out of these at all .Glasses way bigger than what description says .For a exchange they wanted me to PayPal them like what ??Sketchy